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Family Gifts Co.

3.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Family Gifts Co. Reviews Summary

The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.

This summary is generated by AI, based on text from customer reviews

service
711
value
1,391
shipping
1,400
returns
46
quality
1,784

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Great stuff!
January 1, 2021

Delivery was scary. Thankfully I still got it before Christmas. Great product though!

Date of experience: January 1, 2021
Utah
1 review
0 helpful votes
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Christmas Gift
May 5, 2021

I purchased the canvas for my daughter as a Christmas gift and she absolutely loved it.

Date of experience: January 1, 2021
Tennessee
1 review
0 helpful votes
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Beautiful Product!
January 1, 2021
Updated review

Canvas is beautiful! Very well done! I'm very pleased with product and price! Easy check out, free shipping! Shipping took 4 weeks but it was the holiday season and during a pandemic so I'm just happy I received it before Christmas!

Date of experience: January 1, 2021

Easy check out, free shipping!
November 18, 2020
Previous review

Easy check out, free shipping!

Date of experience: November 17, 2020
Colorado
1 review
0 helpful votes
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Good product
January 31, 2021

Very happy with product- did not like the amount of promotions coming from company once I purchased product

Family Gifts Co. attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Virginia
1 review
0 helpful votes
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Disappointed
January 31, 2021

Ordered family canvas for a Christmas gift-when we prepared to hang the print noticed the canvas was out of square which made it hang un-even on the wall. The corners where the canvas was folded was messy looking and not neat. Was disappointed in product.

Family Gifts Co. attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Missouri
1 review
0 helpful votes
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At The Lake
January 1, 2021
Updated review

Very easy to work with and great price, Makes easy gift giving for my family.

Date of experience: January 1, 2021

Very easy to work with and great price, Makes easy...
November 30, 2020
Previous review

Very easy to work with and great price, Makes easy gift giving for my family.

Date of experience: November 30, 2020
New York
1 review
0 helpful votes
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Great stuff!
January 1, 2021
Updated review

Not happy about how you incrementally add things to the price. I would have preferred seeing the higher price first and then had the option to drop items. I like the product therefore I went ahead and purchased it. Just seems disingenuous

Date of experience: January 1, 2021

Not happy about how you incrementally add things to...
December 31, 2020
Previous review

Not happy about how you incrementally add things to the price. I would have preferred seeing the higher price first and then had the option to drop items. I like the product therefore I went ahead and purchased it. Just seems disingenuous

Date of experience: December 1, 2020
Louisiana
1 review
0 helpful votes
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I loved the print, it was a Christmas gift for my dad and his wife with all their grandkids names. They loved it and immediately hung it in the family room.

Date of experience: January 1, 2021
Illinois
1 review
0 helpful votes
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A Happy Wife
January 1, 2021

Everything from beginning to end went just fine. I ordered in early December hoping to get my gift by Christmas. It did not arrive until December 29th. However, with high volume and the year of Covid, I realize that delays were possible and most likely probable. I understand why the late arrival. I was given emails and feedback on why the delay was taking place. Overall, it was a great experience and handled very professionally. The most important aspect is the Wife loved her gift so thank you Family Gifts Co...

Date of experience: January 1, 2021
Maryland
1 review
0 helpful votes
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Great customer service.
January 1, 2021

I ordered the pier and lake canvas and it is absolutely perfect. I posted a picture on Facebook and got 100 likes. It is so unique and high quality. My family loved it!

Date of experience: January 1, 2021
Oklahoma
1 review
0 helpful votes
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Very good, just navigating thru all choices was overwhelming since there were no narrow search option link.

Family Gifts Co. attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2021

Very good, just navigating thru all choices was overwhelmin...
December 31, 2020
Previous review

Very good, just navigating thru all choices was overwhelming since there were no narrow search option link.

Date of experience: November 30, 2020
Washington
1 review
0 helpful votes
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Cheap
January 31, 2021

The back of the canvas looked like it was cut and attached by a child. Luckily you cannot see that once it is hung, but the price I paid for this it should have been a little more professional.

Family Gifts Co. attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Arizona
2 reviews
0 helpful votes
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Quality Control
January 31, 2021

I received my order and it looks great! However the hanger was on the wrong side so the picture hung upside down until I changed it.

Family Gifts Co. attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Michigan
1 review
1 helpful vote
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I was leery
January 1, 2021

With all the holiday scams out there, when I saw this ad on facebook, I thought..."I don't know about this". But I took a leap of faith (after trying to find out anything negative about the company--I didn't) I was Very happy with the print. Personalized perfectly. Appreciated being able to approve of the layout before printing. Shipped as promised in well constructed, study wrapping.
Thank you
PS: Answered an email request I sent them that day!

Date of experience: January 1, 2021
Illinois
1 review
0 helpful votes
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Nice product - horrible delivery
January 31, 2021

Ordered at Thanksgiving, received after Christmas. Website assured should have received in time for Christmas. Very disappointing.

Date of experience: January 1, 2021
New Jersey
1 review
0 helpful votes
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Thank you
January 1, 2021

The shipping was delayed but my order did make it here in time! Thank you!

Date of experience: January 1, 2021
Florida
1 review
0 helpful votes
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Beautiful!
January 1, 2021

My son and daughter in law loved it! My only complaint is that it arrived a couple days after Christmas, I would definitely order another one.

Date of experience: January 1, 2021
Florida
1 review
0 helpful votes
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Moms Christmas gift
January 1, 2021

My mom opened her canvas on Christmas in front of whole family of 18 and cried while reading the names of all her grandchildren and great grands. I had added a babys name that is still in the belly that we agreed to not let her know till she opened her gift, it was the best Christmas ever.

Date of experience: January 1, 2021
Texas
1 review
0 helpful votes
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Wonderful Christmas gift
January 1, 2021

I bought a gift for my mother and sister, they were both amazed and had never seen anything like it before

Date of experience: January 1, 2021
California
2 reviews
0 helpful votes
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Shipping
May 5, 2021

Received notification of item shipped with tracking #. Tracking never showed status. Called and received message that company was aware and to email. After several emails with no response, item finally arrived. Love what was delivered!

Date of experience: January 1, 2021