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The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
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Bought one "for my husband" for Christmas. Loved it and showed my sister before I wrapped it. She loved it so much she wanted one. I had planned on getting her one for her birthday (January) then, but she called me later to get the website so she could buy one herself. Long story, short, I told her and she picked out her background so I could just order it early :)
When my order was delayed the response time was swift and professional.
I received two codes and neither could be used while purchasing, said 10% and made me give you all a phone number then you didn't let a code be an option at checkout. Scam to get my phone number for sure.
I received two codes and neither could be used while purchasing, said 10% and made me give you all a phone number then you didn't let a code be an option at checkout. Scam to get my phone number for sure.
I ordered canvas 2nd of Dec with a delivery date of the 14th. I received my order on Dec 28th. Too late!
I saw this product on the internet and knew it would make an awesome gift for my son that is very hard to buy for. I was right and this was his favorite gift of all time. You don't hear that every day.
2 months to get and cheaply made. In one corner the wood has a step condition.
Ordered Dec 1 and received email of delivery for Dec 10 but order 2 different items and got nothing on the second until around Dec 18. First order never got past the label being made. Tried many ways to find out more and sometimes they wanted my life story because they couldn't find the orders, and sometimes they said order done and the label made. No one could give me the real answer. Finally both were delivered, but 1 was on Dec 26 which was late for my gift giving. The other was delivered Dec 24. The product itself was nice but everything leading up to delivery sucked. On top of that, I kept getting daily emails about buying product and just thought, if they can't control what they have then stop the emails and advertising for more sales. Get what's order RIGHT, then advertise. I know I wasn't the only one having this problem and some were even in worse shape. Saw 1 facebook comment about an order they had done in October that they hadn't received.
The ordering process was great and the communication from the company was outstanding.
This was my second purchase, and I can't say enough good things about this company. The process from beginning to end was so professional. The products were beautiful. Thank you all!
So far so good. This is a CHRISTMAS GIFT for my parents. I can't rate it a 5 yet until they are 100% satisfied with the Picture Frame.
So far so good. This is a CHRISTMAS GIFT for my parents. I can't rate it a 5 yet until they are 100% satisfied with the Picture Frame.
It was a great experience and fairly simple to use.
This was a WOW gift for my husband. We just finished construction on our new media room, so the marquee canvas is a perfect fit!
Don't Buy from this Company, ordered on Dec 6th and I am sitting here on Jan 1st waiting for my wife's Christmas gift that I was told would arrive on Dec 18th. I have been told several time that canvas was in production and it would ship soon. I have had 2 emails saying that my order has shipped. I just got a e mail today Jan 1st that it is still in production. So frustrated having them tell me one thing one day and tell me something different 3 days later. Since I ordered my canvas they have sent me at least 30 e mails trying to sell me something else. I even received an email asking how I liked my canvas now that I have received it. Good luck.
Great price, great quality, fast shipping. Customer service was also top-notch as I had to make a minor change to my order. Will definitely look for other things from Family Gifts to buy.
Very quick. Let's hope it arrives in time and the quality is good.
Very quick. Let's hope it arrives in time and the quality is good.
It was an overall great purchase, but the frame was not straight making it difficult to hang.
Answer: I got an email on 12/23 saying my order was shipping but on 12/26 customer service said that email was sent in error. I ordered in 11/30 and paid extra for the VIP service. What a waste of money and no Christmas prese t as promised if ordered by 12/8
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