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Fairy Season has a rating of 2 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fairy Season most frequently mention customer service, poor quality and free shipping. Fairy Season ranks 1862nd among Women's Clothing sites.
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I ordered a shirt and realized I had accidentally hit medium instead of small. So I looked on the website for fairy season and it didn't have a phone # but it did have a place to change the order status. I emailed them within the hour of placing the order to change the size. After 2 weeks I still didn't hear back so I submitted another email. A week later I get an email stating my shirt had been shipped. So I send another email about the size. Then an hour or so later they responded to my first email. They said that they apologized for not emailing sooner but they couldn't change it since they had shipped it. This is a scam. No phone number or place to submit a review on the sight. They don't respond and I read and made sure that they could change the order the way I did so through the site. They went on to state that I was stuck with the order, they don't do refunds, it is Asian size so a medium would be perfect (I'm a tiny chick so I know I needed a small), but they are sorry. I received the shirt yesterday and it fits like a large... not a medium. Not a small... a large!
I order 3 items over month ago and have only got 2. And it's been almost 2 months and I needed it by this weekend for a birthday present.
I ordered from this site a month ago! It took them two weeks to ship. It has been an additional two weeks since they shipped them out and they are still not here. I ordered two of the same item and I received an email saying they may be shipped separately and that I should contact the post office... What!?
Just an FYI... I put an order in to this company Nov. 30,2016... and I just received it TODAY... April 4,2017. They sure took the money from my credit card FAST tho. Another scam company from China and the quality is crap. Lesson learned
Yes, it took almost a month to get my goods, but they are coming from China! I was anticipating clothing that was cheaply made and didn't look like the pics; however, my order arrived today and everything was just as it showed in the picture. I imagined some of the materials wrong, but the print is right on. I'm very happy with my order from this site. I know it all probably depends on what you order, but my six items were exactly what was promised!
Made an order Dec 16 2016. We are Mar 17 2017. Still NOTHING! Take People's money but don't give them their stuff... Someone needs to shut them down
WELL WELL WELL It is April 5th 2017 & I have just received an order from Fairyseason. It is the top I ordered but not the right colour. I wanted grey & teal. I got Pink & polka dots... Still will never order anything from them again. Glad to hear somethings have gone well for others. GOOD LUCK TO YOU ALL.
FairySeason is a complete joke. DO NOT ORDER FROM THEM. You will receive no customer service, whatsoever, and extremely waiting periods for items to be shipped, if shipped at all.
Bad bad company bad stay away
Still havent got my package or money back its been for ever
Stay away people.
Ordered something. Never received it. Several back and forth boilerplate email responses the same as other reviews. Turned it over to PayPal and got my money back. Worst online "purchase" ever.
I ordered sweaters on December 2016, said it ships in 5 to 10 business days... BS... when I escalated with PayPal they said "takes 35-45 days for delivery... can't track with post office because shipping was free". Today is March 15,2017. I never got my order or a refund... btw they were quick to charge my credit card... payment went through the same day I ordered.
I purchased an item from this company and it took about a week to come in. The quality and print where great. It's not cheap feeling at all. Unfortunately i just ordered the wrong size and emailed them. I received an email right back to solve my issue. I will order from this company again, i feel like they are making improvements to better their company!
This company will take your money and run. First, they blamed me for not receiving my order. They said I never entered a street address. Um... Ok... Then why did you MAIL it like that? I don't believe that anyway as I always triple check when I place an order. After starting this couldn't be true, they said "Oh wait, it was returned to us. If you give us $10 more we will reship. Under no circumstances will you receive a refund." Ok, so now you have my order (it wasn't lost as originally claimed), but you not only are refusing to refund me my money, you are refusing to reship it without getting MORE money! So ridiculous. Not only will I never order from them again, I doubt I will order from any company that ships directly from China!
I didn't receive my order yet and I can't track it! I don't know why and I'm still waiting on them to respond to me!
The low quality of their clothes is laughable. Thin, gross pieces of fabric sewn together horribly. I knew it would be impossible to get a refund, so I chalked it up as a loss. Lesson learned! DO NOT BUY FROM FAIREYSEASON!
I just received 4 out of 7 items that I ordered on March 1st. All the shirts were small but they all fit me differently. I still haven't got a shipping email about two of my items and it is now March 13th. It says shipping takes 3 to 8 days unless I was impatient I would not order from them again. Was kind of happy that my clothes fit since they do not do returns
I just order stuff yesterday, but after reading these, I want to cancel it... is there anyway? Seriously not going to wait months for these clothes.
Ordered in Oct. And did not receive until Feb. After several emails... no sight of another order I placed in Dec... don't even care if the sweater arrives now that it is almost spring! Cheap lesson but have learned!
I ordered a geometric push up bikini. I was already disappointed before the order because you could not order different sizes in tops and bottoms. But I order anyway hoping I could get bottoms that fit better from another company.
The product comes from China so except to wait awhile.
Now that it has arrived I'm very disappointed. The back claps is plastic and there is no, and I repeat, no way to adjust the back strap. You can adjust the arm straps. The gap between cups is much bigger then in the photo, and it has shaping cups but it is not a push up bikini.
The bathing suit is only 10 bucks so it would cost more to return it then I paid for it, and a lot more then what it's worth.
I would not recommend purchasing a bathing suit from this company
Ordered December 9 and told it would arrive before Christmas. (it was a gift). January contacted them and they said could take up to 25 business days and when it still did not arrive told me it could be 60 days. I demanded a refund and after going back and forth they finally agreed to refund me everything but $3. They said this was the delivery charge... funny I never did get the item. But did get the majority of money credited back to my card on March 9th. Will never order from them again.
My order is pending since 31st of January! This is just a hoke! U r the worst company to deal with. I even paid for the fastest delivery! And now it has been more than 40 days ( which is against any policy) and i still have no clue where on earth is my order! Still showing somewhere in china! After 40 days!
And whenever i send u u just say that i we r sorry and and and! Nonsense!
Very unprofessional! Not recommended at alllll
Answer: I guess in a sense you could say that. I received everything I ordered, but the quality is HORRIBLE. Nothing like what I believed I was ordering. And the shipping time was absolutely unacceptable being well over a month. I ordered in September and didn't receive until October.
Answer: If you ordered through PayPal, you can open a dispute. I waited 2 months for my orders from this horrible company. Once my PayPal dispute was in progress, they had 5 days to respond (which they didn't), and I got my money back on the 6th day.
Answer: It's a scam site, I highly doubt you will get your money back.
Answer: You will not get your order and even when you do, you will be extremely disappointed. I can't actually understand how this company is allowed to do business here. I was sent a broken, cheap looking purse and they WILL NOT refund. I've ordered from similar sites and have never had a problem.
Answer: I had ordered back in October and never received so I emailed I. November 11 only to be told I would recieve my items that week... i have yet to receive any of the items I ordered and they wont even reslond to my emails anymore.
Answer: Thats just it, they wont refund your money! They only wanted me to accept 15%of what i paid like it was my fault! When i saw china i said nope id probably spend mire on shipping than what i paid! NEVER AGAIN!
Answer: It takes months, I recommend disputing it with your bank to get your money back, IF you get it, its poor quality.
Answer: They run super small. I ordered a XL and when I received it, it fit like a Small
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