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Fair Reviews Summary
Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 66th among Autos sites.
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Jeff didn't get out of the car till I wrote a 5 star review mentioning how well He did
Tim Jeff and Stacey helped me out significantly and I was in and out pretty fast. Amazing crew they worked together perfectly. This fair station was a great experience
After two months of receiving the run around. I am now leaving this negative review. FAIR's partnership with Uber was great until you're involved in an accident. After getting into a minor accident (which I was NOT at fault) while driving with Uber on July 1st I was no longer able to drive the car for Uber. So now my main source of income has been compromised and I'm paying FAIR $220 WEEKLY for a car to drive specifically for Uber and I couldn't even use the car for it's intended purpose. THEN after constantly being given the run around and misinformation someone from fair told me to drop the car off at a repair shop and I was told by Fair that they would repair the car and I no longer had to worry about it. WRONG. Now I am paying $200 a week for a car that's no longer in my possession while trying to find a job to pay Uber's deductable to give the car back to fair to stop the weekly payments. This has caused a massive amount of trauma and stress. I have literally lost 20 pounds since the beginning of this ordeal and no one seems to be able to do anything. I spoke with a manager ONCE regarding the situation emailed him and he has yet to respond. This is highway robbery and it's sad. I will never use or recommend this company to anyone if they're considering using it for Uber."
This isn't like me to write a review but I must say David Evans is sooox Great! I can't thank that Great Man enough he is so nice and caring let's not forget patient. I was having the worst day ever when I first walked into fair rentals. My vehicle registration had expired which I had no knowledge about because it was NOT explained to me by the person that first helped me on Aug. 14
I want to thank the Fair team for helping me they are fantastic! Come check out their cars!
Jill did an awesome job helping me set-up the app and get car going. Also
All team members are great I appreciate them a lot
They collect our information. First thing they do is to ask you to scan your ID. One you done that there is no way to remove our personal information using the app. I sent them email and I'm trying. If there System is hacked then all our information will be available which can let someone use it for scamming. They make it difficult to remove our info they should respect their clients and have an option to remove our personal account from the app.
Charlene helped out a lot I definitely enjoy the service.
I felt like royalty when I came in on Sunday 9/1/19. Kae was super awesome as well as the whole staff. Great customer service all around. Keep up the good work.
Team was very helpful. Jeff answered all my questions.
David EVans and Mia were so helpful... all questions were answered and fully understood!
I came late after work to see if I cane get a car Charlene was nice enough to take care of me and give me a really nice car. Thanks fair awesome job
I found that they made the process very easy. The partnership between fair and Uber is very good. AJ Jeff and the team did a special great job getting me in a car.
First time driver worked with Chris G. He was wonderful and very knowledgeable about the process.
The best. Nice attention very happy. All good. Jill was very nice!
Fair was so wonderfully kind and supportive with my questions. The process was swift and delightful.
You can tell the people you speak to really care about you as a customer. I enjoyed my customer service experience here?
Great service. At And the Dublin Team got me What I wanted. Thanks you guys?
Mia at the Lawndale Lot is LA County was super helpful. She went above and beyond! Everyone was friendly and professional. The app is great too. I was cleared and ready drive very quickly.
From the business
Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members