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FairReviews 848

2.8

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Fair Reviews Summary

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 65th among Autos sites.

service
5
value
5
shipping
2
returns
2
quality
4

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Bill C.
California
1 review
0 helpful votes
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I try most new startups and because good old lease on the new car will cost me twice as less money as it cost me here."

Date of experience: September 22, 2020
Michelle K.
California
1 review
0 helpful votes
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Other states
January 26, 2018

Will you guys be moving other states? We need you here in Wisconsin!

Date of experience: September 22, 2020
Jack A.
California
1 review
0 helpful votes
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We needed a second car but weren't sure if it would be a permanent need

Date of experience: September 22, 2020
Scott V.
California
1 review
0 helpful votes
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This app enabled me to get into my very first car with extreme ease and without any hassles from a dealership. Being able to do everything on the phone and simply arrange pickup truly transforms the experience of what getting a car is like. I spent several hours with my wife in a dealership for her last car and the same when I went with my nephew for his. And that was with a preagreed price and deal. F&I still beat us up for a while going back and forth. I'm excited to pickup my car this weekend. Can't wait!

Date of experience: September 22, 2020
Angela T.
California
1 review
0 helpful votes
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Finally!
March 15, 2018

I've been waiting for a flexible option like this. I hate getting stuck in leases or long loans. This is the best innovation since Uber. It's actually bigger than Uber because taxis weren't THAT bad. Amazing product.

Date of experience: September 22, 2020
Sharon E.
California
1 review
0 helpful votes
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Fair App Rocks! From its sleek design to its ease of use

Date of experience: September 22, 2020
Dorothy D.
California
1 review
0 helpful votes
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Amazing service
March 25, 2018

Easy to use. Lots of selection. And AMAZING customer support. Either via the chat in the app or by phone. Everyone went above and beyond to make sure i got the right car and organized test drives. Highly recommend.

Date of experience: September 22, 2020
Jennifer M.
California
1 review
0 helpful votes
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100% real Company
March 23, 2018

I apply for Fair a few weeks ago and once I got my down payment I pick my car and a day later the keys where in my hand. I just pick up my car from the dealership and hit the road. I was out and driving from the lot in less then 25 minuets. Full gas tank and all. Fair has open my mind to the new way car shopping should be. I will never go to another dealership and waste my hard earn time.

Date of experience: September 22, 2020
Donna F.
California
1 review
0 helpful votes
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Bobby
March 22, 2018

There hasn't ever been a more accommodating and streamlined approach to "getting " a car in my life‼ The Fair app itself is insanely easy and functional but to boot the team behind the app ROCKS‼ God bless Fair and it's professional staff of concierges that were absolutely ready

Date of experience: September 22, 2020
Robert U.
California
1 review
0 helpful votes
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I am planning to get an electric car and want to test drive them all before I put money down. "Can't wait... great app.

Date of experience: September 22, 2020
Tony F.
California
1 review
0 helpful votes
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Really cool!
March 21, 2018

Pretty cool idea and they have a lot of cars to choose from.

Date of experience: September 22, 2020
Sharon S.
California
1 review
0 helpful votes
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Amazing
April 14, 2018

5 Star experience with Fair! No haggling or long hours feeling like your held hostage at a dealership over price negotiations. This platform is amazing and so simple! The FAIR concierge team did an amazing job addressing my concerns + communication. Great experience!

Date of experience: September 22, 2020
Michael R.
California
1 review
0 helpful votes
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I absolutely love the app and its ease of use. Buying a car was always a dreadful experience and thankfully Fair has made it a breeze. Shockingly I am actually looking forward to my next lease. Thanks guys!

Date of experience: September 22, 2020
Jessica M.
California
1 review
0 helpful votes
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Five Stars!
April 13, 2018

First rate service. They live up to each and every claim!

Date of experience: September 22, 2020
Helen L.
California
1 review
0 helpful votes
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Love this company
April 5, 2018

They take care of you every step of the way. They make it simple and affordable and saves you time!

Date of experience: September 22, 2020
Dave F.
California
1 review
0 helpful votes
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Great!
April 18, 2018

Great program with great ideas. I don't know whose idea is it! But it really works great

Date of experience: September 22, 2020
Barbara O.
California
1 review
0 helpful votes
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I seriously thought this app seemed to good be true

Date of experience: September 22, 2020
Jack N.
California
1 review
0 helpful votes
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App Crashes
April 20, 2018

I was able to sign in and create and an account but when you return back to the app it crashes every time you try to log back in.

Date of experience: September 22, 2020
Ben R.
California
1 review
0 helpful votes
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So far it's great!
April 16, 2018

So so signed up yesterday (Saturday)and started shopping. I love the idea of not being tied down to a car. I found a Mazda 6 that had everything I wanted in my next car. I submitted the order and had a confirmation and paperwork in less than an hour! The customer service had been great. I picked up my car this morning and everything was smooth. Was in and out in about 30 mins! This is how I will get all my cars from now on.

Date of experience: September 22, 2020
Anna D.
California
1 review
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Good stuff!
April 20, 2018

They really take care of all your car worries! Sabrina and Dante and the rest of the staff that I've had the pleasure to speak with have been phenomenal! Thanks for all the hard work and I hope it keeps growing!

Date of experience: September 22, 2020

From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.


fair.com
Santa Monica, California, United States