FairReviews 848

I'm the perfect fair customer - unsure how long I'll need the car but I know it's at least months so I don't want to rent. Fair presents very ‘fair' pricing with open ended end dates so you're not jammed in with a car you don't want. Sarah N a rep contacted me directly with a coupon and guided me through the process like my own personal angel. The dealer in Huntington Beach had the car in perfect shape and were really kind and patient. And Matt D from corporate followed up personally and was enthusiastic and genuine. I highly recommend Fair. You'll be glad you jumped in.

Anxious to sign up for months versus a Hertz/Lyft deal so I had to fill up across the street. The Hybrid should be getting me 36/40 mpg but depending on the gas type it's just 32/35. I awakened to a nail in my tire and got it patched for $20 elsewhere after Firestone wanted to sell me a new tire for $127. Dante in Fair Customer Service/Phoenix has been exemplary in doing his utmost to make things right for me and make me come away feeling good about Fair. Companies are their employees and it's specifically Dante's extra efforts that make me feel positive about Fair. An indifferent or bad Rep makes any company look bad and results in negative word of mouth. Dante is a sterling example of exactly the kind of Rep Fair needs to succeed."

After hearing these horrific stories there is no way! I can buy a car with no money down at 130 a month I am sorry I gave them my license # and Email. I can rent a car from enterprise way cheaper I was going to drive for Uber my car and truck was to old and thought I could make enough money with a rental working full time not through fair. This seems like a way for people with bad credit a option to buy a car I feel like it's taking advantage.

I downloaded the app and a very progressive idea that is to be expected. I think that issues people are having are things that could and will eventually be improved upon. Process and logistical improvements are how companies grow. And making changes over time I think Fair will be trailblazing its way into the future. I only gave 4 stars since I didn't get the full experience and I think the qualification process shouldn't be a requirement just to browse. I suggest maybe consulting with a car rental companies. The reason I say that is I rented a car one time and when I was there a gentleman there used them to get a car instead of traditionally buying one. I did the math

Customer service is nice but no one knows how to do much or what's going on with your account? 1. I get text reminders about incorrect due payments AFTER I returned my car. 2. They rented me a "rideshare" ready car that had no A/C (Jeep renegade). This wasted a week of being on the phone convincing them because they didn't believe me and then scheduling the return. 3. They confirmed a car was available to rent when it was not. 4. The dealership that I picked my car up demanded that I sign paperwork even though fair claims it's all online. 5. I had to wait 10 days to return my car Paying in full every day. 6. My Fair app wouldn't work for a month. Even though they documented the issue and said other people were experiencing the same thing I never received an update or a solution.

I picked my start payment and amount and waited for them to confirm with the dealer. Later I got an update from the app saying the car was available. Despite that update the app said they were still confirming with the dealer. I chatted with them and kept getting disconnected but essentially they said keep waiting. So I did and after a couple days the order disappeared from the app but the car was still listed if you search for it. I chatted again and they said the order was canceled because they didn't hear back from the dealer. Ok so why didn't they notify me of that and why is the car still listed as available in the app. Not ready to give up I try again for a second car. The dealer confirmed within an hour or two and I signed all the docs in the app. I confirmed pick up times with the dealer and within chat. The dealer was AMAZING. The sales guy Jeff McPike showed me everything there was to know about the car. The car itself is perfect. So there are still a lot of technical and process things they need to work through but the experience with the second car was pretty top notch and impressive. It's such a cool idea that I really think is the future."