Fair

We were waiting for the shuttle to take us to the rental office and were the first family the driver acknowledged us and told us to wait. He went in and got a whole bunch more people who beat us the van, filled it and then left us 6 stranded for another 30 min. 2 seniors in the group could not walk fast enough and the driver didn't care. The car my son and daughter in law were given was awful. Taillight light falling off, no working USB ports, over 225,000 miles. Never again and beware. Not friendly staff and hard sell on the extras.

Car renting is the best feature of this company actually. I don't like cars so I don't want to buy my own one, however I prefer using cars when I need to go somewhere far from the area of my living. So, I prefer to apply to this company in order to rent a car. The conditions here are exclusive and that's why I'm a consistent client of this company. Of course, if you think that renting a car is more expensive than buying your own one, then I can allege that it's not like that. I don't ven spend 20% of my income monthly due to this service.

The renting process was a bit long for me, but overall i had a good experience and the customer support was patient and helpful

Long story Short! I was in a accident in a fair Car Kia Soul 2014 It was deemed a total lost my insurance company appraised the car at 10k. Well I'll have you to know they took it all and billed me 11 dollars. Mind you the Kelley blue book value was at 7200$ at 86,763 miles. Lets just say the money you pay fair DOES NOT MEAN ANYTHING! Over a certain period. Honestly I feel completely taking. I can assure you FAIR is UNFAIR!

I was hit by a guy who was leading his car through fair. He also had the car insurance that was offered with the fair leasing process. This guy had a previous DWI and was given insurance that was voided if he was driving drunk. I was permanently injured in the wreck and have to pay thousands for my medical bills for the rest of my life. This company gave this guy a car and bogus insurance knowing that he had a previous DWI. DO NOT do business this company.

Its easy to lease a car through Fair. They make it simple, download the app. Choose your car, pay the downpayment, pick it up. I paid about $1200 to get in the car, $250 per month plus another $150 for insurance.
Here are a few a things that you need to know: They have a mileange limit of 10,000 per year with the option of buying extra miles at lease time for 10 cents a mile. DO IT. If you have a life, and a job and you like to get out of town everyonce in a while. You will go over the 10,00 mile limit. I used my car for work and a few out of town trips and after I turned my car in after 1/1/2 years I owed over $1600. They recently did an ad campaign which was meant to appeal to the adventurous- get out of town for the weekend type people. It did seem a little funny that they think that they would run that campaign with a 10,000 mile limit.

I liked my car and I kept it up with regular maintenace and oil changes. Fair will pay for two a year. The issue I had with the car were: the ery cheap light colored material on the seats and the cheap felt like carpet. I think that Fair gets cars from dealers that want to get rid of the cars they can't sell. Like the ones with cheap feeling seats and felt floors. But other than that, it wan't a bad car.

The problems started when I wanted to give the car back. I finally had saved enough to buy an almost new car for myself but I had heard that Fair might be going into the car sales business and I figured if I could get the car at a descent price I would buy it. But no- they wouldn't sell it to me.
What they DO do is take the car to be auctioned off - straight from the driveway to the auction block, which I don't understand, because surely they could have gotten market price from me. It didn't stop there, even thought the car was being auctioned, they still dinged me for a few things that I believe happened after the tow truck came to take the car to auction.
The first one was the windshield ding that was not there when the car was hauled away, the second, a small ding to the front bumper that also wasn't there when the car left, and third, they wanted to charge me for one single tire that they said had "excessive wear and tear." How does that happen and is that my fault?
During the return process, they will send you an email that tells there is no need to detail your car. So I didn't, I just cleaned it above and beyond what I usually do. Turns out they want to charge me to get the seats cleaned now.
I emailed and called to dispute these issues but I had no luck getting them to discount the charges.
So how do I feel about my overall experience? I would not lease a car from Fair again and I can't say that I would recommend it. At least with a traditional lease, you get the option of buying the car (even at an inflated price) and you aren't left completely empty handed your intial investment to get in the car and the monthly payments.
Who is Fair right for? Perhaps someone who has money to burn, money to switch cars every few months before any wear and tear happens, money to pay for the extra mileage if you really do want to use the car for a few vacations. I'm sure that there are plenty of people out there who can do that. FYI- If you are a practical minded, there are plenty of dealers out there that will let you get into a good car with around a $2-$3,000 downpayment.

DO NEVER GET A CAR WITH THEM! I GOT A CAR 2 MONTHS AGO AND THE BATTERY STARTED LEAKING. WHEN I CHECKED THE BATTERY, IT WAS STILL THE BATTERY FROM FACTORY, THEY SAID THE CAR WAS INSPECTED BEFORE THEY DELIVERED TO ME AND THEY WONT PAY TO REPLACE IT. SO THEY GAVE ME A UNSAFE CAR WITH A 4 YEAR OLD BATTERY. COSTUMER SERVICE "SUPERVISOR" SEAN DON'T KNOW HOW TO ASWER QUESTIONS AND IF YES HE ASNWER VERY POORLY. THEY DON'T CARE ABOUT THE CLIENTS THATS FOR SURE. DON'T EVER GET A CAR WITH THEM UNLESS YOU WANT TO WASTE YOUR TIME AND MONEY, IF YOU GET A CAR WITH THEM THE CAR WILL BREAK DOWN! ALL THEIR CARS COME FROM AUCTION! BE AWARE! LOOK AT THE PICTURE AND TELL ME, WHEN A INSPECTED BATTERY WILL BE LIKE THAT IN 2 MONTHS?

The ordering experience from beginning to end was pretty simple and moved quickly. This was a huge improvement since my 1st vehicle. There is one aspect of the order process that made the experience enjoyable and that is the customer care rep assigned to my account. The young lady's name is Daisy and she went above and beyond to ensure my process went smoothly with little to no hiccups. Daisy communicated with me regularly and answered all questions that arise. She did more than I'm sure is expected and I made it a point to write this review to show my appreciation and thank her for everything. Daisy, I hope there is an Employee Bonus program, you deserve it.

I wanted to rent a car but was confused about pick up and drop location. Talked with their customer service, they gave me a good option for both of us.

I returned my car in May 2020 and have sent several emails trying to get a refund of my overpayment for that month. They keep referring to an audit that's in process as a reason that I haven't received a refund. Now they've stopped responding to my emails. I'm going to file a complaint with the BBB and or take them to small claims court since it appears as though they think I'll just go away. I would never use this company again and will make sure to let people know about their shady business dealings.