FactoryOutletStore.comReviews 978

Customer Service suggested the wrong product, I paid $75 for overnight and it took days. I then called a few days after receiving it to tell them I needed to return it and they never sent a label. When I followed up, they refused to take it back because it was a few days over the 30 days. They deserve a negative 5

This is a disreputable bordering on Deliberate Dishonest Company. I purchased a Garmin GPS from them. It came with missing items and no charging cable. I have called them several times, and either I am put on hold and disconnected, or I am given the run around. I have also emailed them several times, and either I do not get a reply, or they reply something that has absolutely no bearing on the problem. My last email to them was that unless within ten days I receive the missing items or a prepaid shipping container to send the merchandise back to them, I was going to dispute the charge with VISA.

I HAD TO ADD TO THIS, AFTER GETTING MY ITEM WAITING ALMOST 2 WEEKS' AFTER ORDERING THE WRONG ITEM WAS SENT! & I WAS BASICALLY GUARANTEED IT WAS CORRECT ITEM MAKE MODEL ETC.
SEEMS LIKE THIS COMPANY'S EMPLOYEES, ONLY CARE ABOUT MAKING A SALE & NOT CARING WETHER CORRECT ITEM OR NOT!
OH! BTW > THEY USED THE NAME > HUMMINGBIRD < For their Co, Name // The "real" HUMMINBIRD / If one notice's does not use a g
"G" in their name//
AGAIN REASON FOR ONE STAR SOMEONE DOES ANSWER PHONE!

After a long call where I explained in detail I was not a fisherman but wanted gps and mapping I was recommended to buy the striker plus 5cv. It took me a bit to get it installed and take it out on the water to discover it has no mapping and no ability to load mapping. Complete useless piece of equipment for my needs. Customer service disconnected me then when I tried the CS chat option I was told sorry out of return window. Not even an option to turn it back and upgrade to something that does what I was sold on.

I will NEVER purchase from Garmin again and will be sure to tell anyone at any appropriate chance of this horrendous experience.
Gailmarie

I bought two batteries for my phone through this company in December. They came in the same package. I took one out and put it in my phone and it worked just fine. The second stayed in the package unused. I took It out of the package yesterday and discovered the battery inflated like a balloon. I called the company and they said they only have a 90 warranty on their products. I explained that i would expect in this situation that most companies would stand behind their products and replace it anyway, because it may not be their "policy" but it's the decent thing to do. I was told by a "manager" that they would rather lose a customer and get bad word of mouth than to make it right. This company sucks at doing the right thing. Shop somewhere else.

Factory Outlet Stores LLC, Syiosset, NY –
www.FactoryOutletStore.com

I ordered a Minn Kota battery charger and quick disconnect accessory on a Monday. I wanted it by the next Friday so I opted for 2 business shipping for
$44.75. Extra. On Thursday I called because I did not receive tracking info. They said the order wasn't shipped because the quick disconnect was out of stock. So when were they going to let me know if I didn't call? I told them to cancel the quick disconnect and I opted for overnight delivery for the charger which I needed for the weekend, that charge was $65.66. They were not willing to offer any discount on the shipping even though they inconvenienced me.

Another issue, returned a Minn Kota plug that wasn't right for my application. They grilled me why I was returning it and wanted to suggest another product. I told them I was all set, going a different route. They supplied a return form which indicated a possible 15% return fee. I returned the new unused item in its original package. They actually charged me 17.4%.

This company is a disgrace to online retailers.

Wish I had read the reviews of this business prior to ordering my Panasonic phones with no response from them. Waited 6 days after placing my order to contact them, only to find out that the model I wanted was back ordered for another month or so. Their website still shows the item as "In Stock".
After reading nothing but negative reviews, I'm going to keep a vigilant eye out to make sure they don't charge my credit card in spite of me canceling my order!
Don't know how or why they're still in business!

STAY AWAY FROM THIS SITE

On 03/23/2021 I placed a called and ordered a Minn Kota trolling motor complete with the quick release bracket and quick connector plug. I was told originally the motor was in stock, I then received a call back and was told the motor was not in stock but they had another one (which was more expensive) offered. I said "ok". I'll take it. I received another call that it too was out of stock and was on back order... It is now 05/19/2021. It never came, I called multiple times and "Max" the sales rep kept saying I was first on the list... never came. He didn't call to update me during this waiting period... The quick release bracket and quick connector plug were sent right away... BUT NO TROLLING MOTOR. Now, after I called and cancelled the order, I wanted to return the bracket and connector plug, I am told they only take returns for 30 days after purchase! Now what am I supposed to do... I explained it isn't my fault that it's been almost 60 days. Had they sent me my trolling motor, I wouldn't be returning the bracket and plug. They are still in the original packaging, never opened, in the original box with the receipt. Don't buy from these guys... they lie, lie lie and trick you out of money... cost me $102.91 to learn my lesson. I just turned 65 yr and this was supposed to be my retirement gift to myself... sad day. I would add a copy of my receipt except I don't have a smart phone... Please don't do business with these guys or it WILL cost you.

Company unable to understand and communicate in a professional manner. Shipped produced the least expensive way and slowest way. Now company can not find order nor will they respond to my emails.

I ordered several items, one was a Garmin transducer GT41-TM. I received two shipments, one in a box with just an antenna I also ordered and one was a small envelope. Neither was large enough to contain the $300 transducer, the box did contain a packing slip showing the antenna and the transducer. I have called, emailed pictures and had several online chat conversations with no solution. I am contacting my credit card to charge back this transaction. NEVER ORDER FROM FACTORYOUTLETSTORE.COM.

I thought I was buying from Dogtra but ended up with this reseller. They screwed up my address and when I followed up they said it was my fault. No response from them when I gave them the information directly from their confirming email. They said I would have to call FedEx and when I did, FedEx said they didn't have a deliverable address but I couldn't change it, only the shipper could change it. Called FOS back and they told me the merch would have to be returned to them since I gave them the wrong address and then they would restart the process if I would give them the correct address. I told them they needed to fix it now or I would claw back the payment. They suddenly discovered that my order was actually scheduled for delivery in three days. We shall see. Evidently theses guys rely on paid preferential positioning on Google to have searches put them at the top of the list. Not illegal but certainly a bit deceptive and misleading. Evidently FOS resells lots of stuff and their ratings are universally abysmal. Now I know why. AVOID THEM.

I purchased a replaced filter for my refrigerator. They went through the steps to MAKE(?) sure it was the correct filter. Well it was not correct. After 24 hours we had water seeping out of our fridge. Hoping for no damage. Go to the source. Samsung website.

Filters were not even worth that amount. Customer support from India was horrible. Every time they asked to hold, the call would drop. From that point I knew I was dealing with a SCAM!

Don't pay the $3.95 for Priority Processing. It's a SCAM. My item WAS NOT shipped the same day, and is now a day late. And UPS passed it off to the Post Office. Factoryoutletstore tried to claim that my item was shipped the same day but only a label was created that day. Then they tried and failed to blame it all in the carrier. Never Again!

I placed an order for a min Kota talon ($1600) on 4/20/21. My order showed delivered on 4/22. When i arrived home from work, the product was no where to be found. I checked with my neighbor's and nothing. I called factory outlet and told them. They said i had to wait another day because they have had many issues with FedEx marking orders as delivered when they were not and they usually showed up the next day. The following day i received a part of the order but not the main unit. I called back and they said they would do an investigation and get back to me the following day. They asked me to put in a claim with FedEx which i did. Never heard back. I called and dealt with three different associates who were all very rude and condescending. Saying there was nothing they could do. I was finally able to speak to a manager who again, was very rude and said it wasn't there fault so i had to wait. This item was purchased for a trip that now i had to make without it. They could care less. It has now been 9 days. No one has returned my call, one rep hung up on me, and now I'm being told i have to wait another 7-10 days. They have taken my $1600, i have no product. The service has been the worst and i am no closer to getting my item. I Will never make another purchase with them again and if i don't have resolution in 24 hours, i will dispute the charge with my credit card company.

Bait and switch advertising! There website shows a 120 night comfort guarantee on every single page -- however, they don't actually offer this. It's only 30 days for the majority of their mattresses. Now they refuse to honor what was advertised.

Very late on delivery of order, (3 times as long as I was told). Charged 15% "restocking fee" even though their error. Had to order from another vendor because order was so late. Customer service worthless, refused to help or even discuss and You cannot understand them, if you speak English. If they decide to not charge "restocking fee" I will reevaluate this revue.

Do not order from this company.

I tried to order a downrigger pedestal from cannon, as they state this is how you order their products. The website said "in-stock" with a little green check mark. My PayPal was immediately charged. The next day I still didn't have an email to confirm the order, it appears they sent it to an unmanned email address tied to my PayPal. I went to their website, and their website has changed to "backordered, delivery in mid May". But I ordered this when it was in stock in early April? So i tried to cancel the order. Apparently, all the customer service can do is send an email to their "cancelation team" who may or may not approve the cancelation in 3 days. Are you kidding me? I immediately filed a dispute in my PayPal, and I am posting this everywhere possible.

My suggestion is to shop elsewhere. Customer service is none existent and the contracted call center is not helpful in responding to questions. This shopping experience was a total waste of time and effort and I suggest purchasing products through AMAZON.