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FactoryOutletStore.com

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FactoryOutletStore.com

1.8
factoryoutletstore.com

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FactoryOutletStore.com Reviews Summary

FactoryOutletStore.com has a rating of 1.8 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FactoryOutletStore.com most frequently mention customer service, credit card and next day. FactoryOutletStore.com ranks 777th among Electronics sites.

service
176
value
161
shipping
167
returns
131
quality
139

We monitor reviews for authenticity

Florida
4 reviews
4 helpful votes
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I ordered a Garmin 2555 LMT. Unfortunately, it did not come with Traffic. After contacting Factory Outlet Store and then Garmin (twice) and following their instructions, the unit did not receive traffic from Maine to Florida. The unit is actually 2555LM (no "T"). I would not recommend buying a GPS with traffic from this store. Buyer beware.

Date of experience: November 29, 2015
Florida
1 review
2 helpful votes
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If you don't pay attention, the discounts don't get applied. When it says that discounts will be applied in your cart, check your cart or you'll be sorry...

Date of experience: November 27, 2015
Florida
2 reviews
5 helpful votes
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I ordered 2 water filters for a samsung refidgerator, the picture on the site was of a genuine samsung filter when I received the filters (3 weeks after promised date) they were 2 different brands of generic replacements. I called customer support and of course was told the pictures were for illustration purposes only. Both of the filters leaked and were useless, had to go to Home Depot and get a Samsung filter. I would not buy from this site again, use Amazon and get the real item for a little more.

Date of experience: November 26, 2015
Tennessee
1 review
5 helpful votes
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I received my refrigerator water filter, it does not install and I looked it over, it has a flaw in the area where it connects not allowing it to fit. I will not return it because of the charges for restocking and shipping cost, it would not be worth my time or effort. They sell defective merchandise and possibly on purpose. Factory Outlet Store will not be getting anymore business from me.

Date of experience: November 24, 2015
New Jersey
1 review
3 helpful votes
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I have purchased replacement blades and razors from this site many times. They have a very good selection to choose from. The site is easy to navigate and your order will be shipped promptly.

Date of experience: November 20, 2015
Wisconsin
1 review
8 helpful votes
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I ordered a specialized phone and was PROMISED 2 day shipping. Now, I find that I'm getting the product at the same time that it would have arrived without EXTRA shipping charges! I asked for a price adjustment, but was told they "could not do that". NEVER buy from this vendor! I've learned my lesson well!

Date of experience: November 20, 2015
Colorado
2 reviews
6 helpful votes
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Very angry
November 18, 2015

Yes, after I placed an order I put that I wanted the battery to go to an address in NY state, but that the billing address was Florida. They gave a total of 12.90 I paid that, they turned around and took. 88 more cents out for tax about 10 days later and never let me know about it. Why would that not have been taken out when order placed and why would they just go ahead and use your card again with out saying anything to you?

Date of experience: November 18, 2015
Texas
1 review
3 helpful votes
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Love it!
November 14, 2015

I love all of the neat things to buy, however I wish that phones in general today didn't cost half a grand! But I do love this site, which is a safe google site! I will be buying from this site again and again!

Date of experience: November 13, 2015
Texas
2 reviews
3 helpful votes
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Very easy transaction
November 13, 2015

Finding the vacuum cleaner bags was easy and speedy. The order process could not have been simpler.

Date of experience: November 13, 2015
Kansas
1 review
9 helpful votes
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As the rating says, stay away. Pay the extra dollars for a good reliable seller. Poor merchandise. Customer Service is worse than the merchandise. I shop on line all the time and this is the worst experience I've encountered. Read all of the bad reviews and that is what you are subject to.

Date of experience: November 10, 2015
Idaho
1 review
7 helpful votes
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Ordered a new Garmin gps, paid extra for 3-5 day delivery. Two weeks later, still waiting.

Date of experience: November 9, 2015
Cynthia S.
Ohio
3 reviews
3 helpful votes
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user friendly
November 7, 2015

Very pleased with the design of the site. Easy to maneuver through and found what I needed quickly at a reasonable price.

Date of experience: November 6, 2015
California
1 review
9 helpful votes
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Emailed offer of 10% discount and then tell you later, buried in fine print well into ordering process, that the discount only applies if you order $100 plus worth of mdse.

Date of experience: November 6, 2015
Texas
1 review
8 helpful votes
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Buyers Beware
November 2, 2015

These are the stupidest people I have ever dealt with. Well my unit was defective ( not their fault) I call and opt to speak with a technical person that knows nothing at all. He tells me that he is going to ship me a box to return my item and will e-mail me the phone number of a technical person. Well none of that happened, my window to return the item was ready to expire so I call for a RMA number and the guy tells me that they don't send boxes for returns so I verify my e-mail address to find out the bozo that was supposed to send boxes changed it to be wrong. I know it was right when I purchased the item because I got all of the correspondence. One month has lapsed and all I have is headaches.

Date of experience: November 2, 2015
North Carolina
1 review
2 helpful votes
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Batteries
October 31, 2015

It was very easy to find the batteries and get them ordered.

Date of experience: October 30, 2015
Kentucky
1 review
6 helpful votes
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Crappy Batteries
October 25, 2015

I ordered batteries twice for my Droid X2. Neither will hold a charge for 24 hours. If you actually use the phone or text, it's dead in about 4 hours. They must be selling old shelf batteries or used. DO NOT BUY from them!

Date of experience: October 25, 2015
Kansas
2 reviews
5 helpful votes
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These people are nothing but "Lying Scammers" pushing knock offs & counterfeit product. I ordered a new Toshiba battery to replace the 5 year old one in my laptop. What I received was a used no name battery with a different model # that fit. After charging overnight several times it would only hold charge 5 or 10 mins until it finally wouldn't work at at all. It came without paperwork or phone #. Just labels on outside of box. I got the phone # from my credit card charge & called. The rep. Emailed me a return label & said there would be no shipping or re-stock fees & a full refund. Yeah right, it cost me $6.70 shipping to return their bad battery. I requested a refund & was told by the rep to just pitch it & I would still get a full refund. Too late it was already shipped. The rep. Said to call back & a supervisor could help with the shipping refund. The supervisor from what I could understand kept saying no refund unless exchanged. So I'm back using my 5 yr old battery by keeping it plugged in. I'm out of $26.90 + a $6.70 shipping fee with a full refund promise of $26.90. How do they get away with this? People serve time for less.
Never again!

Date of experience: October 19, 2015
South Carolina
1 review
7 helpful votes
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Wish I'd read this before I ordered from Factory Outlet. Com They are rip offs and any one that makes a good comment probable works for them! Lee

Date of experience: October 17, 2015
Texas
1 review
2 helpful votes
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Very clever
October 17, 2015

I had a great shopping experience, until the end. They tease you with $100.00 reward. I was thinking it might be a gift card of some sort, but no it's 4 free magazine subscriptions of which I chose zero! Sorry but this made my rating drop by two stars.

Date of experience: October 16, 2015
Virginia
2 reviews
1 helpful vote
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Ordered a screen protector today for the GPS I recently purchased from this site. GPS purchased was as described, good price and was received in a very reasonable amount of time. Would highly recommend this site as a place to do business with. I will certainly be back when they have something I want.

Date of experience: October 16, 2015

From the business

Over 60 major consumer electronics brands are available on FactoryOutletStore, including products that range from Telecommunications and GPS to Fitness, Personal Care and Pet Supplies.
With over 90,000 orders a month, and an industry-leading record of 99%+ on-time shipping, FactoryOutletStore is a $100mm+ company serving shoppers nationwide.


factoryoutletstore.com
Syosset, NY, United States