FactoryOutletStore.comReviews 978

I placed the order at midnight. By the following morning I had still not received a email confirmation about the order. I called 6 times over the course of the day to try and find out if the luggage had been shipped and what the ups tracking number was. It took 2 phone calls to get email confirmation of the order. No one would confirm whether it was shipped or when it would be, and the only thing they would tell me was that the ups tracking number will be sent to me in 1-2 days. The person I placed the order from told me it would arrive in 2 days so am I to get the tracking number after it had arrived?
Every time I called their phone number, the line was answered by someone with a Indian accent, most of whom I could not understand very well. I was told they were all in New York but the difficulty with which they spoke English made me wonder. The people answering the phone refused to transfer to another operator (so I could understand what they were saying) and refused to transfer to a supervisor or manager because they were not present until pressed.
I told them to cancel my order, which they said they wouldn't do, and I ordered the luggage from Amazon. They can deal with my credit card company about the cancelled order.
None of my experience has engendered trust in this company.

Ordered a charger for my Garmin 255WT. Should have been skeptical when it was marked V3Blackbery8100. This is NOT a charger for a Garmin product. When plugged in, you get a Green Line and picture of a computer on the charger. Same as I get when I am updating maps. I unfortunately did not try it within the 30 day guarantee period. Bought it because it was supposedly on sale from 24.95 to 15.95, with free shipping. Listed as limited time only! HA HA it's still on sale for the same price. Don't waste your time with this company to save money. You are just throwing it away!

Very dishonest company. I ordered a refurbished GPS from their website that CLEARLY indicated that it came with 3D traffic updates. In order to receive the updates, you must have a specific power cord with a built in receiver. The photo on the website SPECIFICALLY shows the correct cord included.

When the unit arrived, no 3D cord. On the first call to their customer service number in India, I was told "the refurbished unit does not come with traffic updates. For $100 more he would send me the same model with the proper cord". After I directed the agent to their website, he told me "it is an error and I'll turn it into the IT department". He told me he would send me a return authorization for a full refund. Of course, once I received the authorization, it said I will be charged a 15% restocking fee.

I then made two calls to the sales number and was told BOTH times that the exact unit I purchased at the same price DOES include traffic updates. When I gave the second "salesman" my order number number and asked him to send me the correct power cable, he hung up.

FINALLY, I got someone on the phone in customer service that agreed to send me another unit with the proper cord after I returned the one they sent me. The problem is, I just don't trust them, particularly after reading all the other terrible reviews.

I think a more prudent action will be to file a complaint with the NY State Attorney General's Consumer Fraud Division.

I ordered a Humminbird Helix 7 that was listed as new. Their website lists the definition of new as "never opened factory sealed". This is absolutely not true. I received my unit and it had been opened and clearly had been used. I returned the item per their instructions and had to pay $30 for shipping of which I was only credited $10. The next unit they sent was in worse shape than the first and was definitely used also. DO NOT BUY ANYTHING FROM THIS COMPANY THEY ARE SCAMMERS!

I ordered a car charger for my Samsung Galaxy 6 Active. The website stated it was in stock, and would ship in 2-5 business days. When trying to check my order number, it said no such order number existed. I called to inquire, and was told the item was on backorder. I asked why I was not notified of this and was told hundreds of items are on backorder. They then sent a backorder email. The agent on the phone said 7-10 days, yet there was no time frame in the email. Luckily my card has not yet been charged.

The company uses a company to do their sales that tries to deceive customers into thinking they have received rewards that are not what they appear. They are really ways to get customers trapped into gimmicks that are a pain in the rear to get out of, making it a very deceptive practice. Just let me buy my product and be done with it. Stop trying to continue to make money off of me by deceiving me after that. It is insulting. I would not recommend your product to others because of this experience.

Purchased 12 expensive batteries for our Motorola radios. Website had all the right model numbers and I went ahead and purchased what I needed. I actually needed more, but I am glad I didn't purchase them. When the batteries arrived (and they did arrive quickly), they were NOT the model number I had purchased. Not even close. The voltage was wrong as were the other specs. I called the company and spoke to someone (this company's customer "care" location must be in India-if you understand what I am saying). After some difficult conversation with someone who doesn't speak English very well, I was informed that I would have to pay for the return of the order that THEY messed up. Great customer service! So, I have decided to keep what I have... and use them until they fail... and never again buy anything from this company. False advertising doesn't go down well with me. I'd advise you to stay away.