FactoryOutletStore.comReviews 978

When talking to sales person assured it had the features I required. When I received the product and really read the specs, it did not have the feature that I required and was assured the item had the feature. Called and message said to go to web page for return number and directions. When the on website factoryoutletstore.com and there was no way to get any number. Lesson learned, call and ask for returns and left onhold for... NEVER NEVER BUY FROM FACTORY OUTLET STORE!

Like others, I willing to pay ($65) to expedidite. 04 lb depth finder card for fishing trip. The way they used Hummingbird on their website I thought I was dealing with authorized distributor. Hummingbird never heard of them. Item showed "in stock"when purchased with one business day delivery. On second day assured would be there that day. On third day got apology and promise to reimburse for expedite. Later on third day got another message denying all and now saying item was backordered. They said they sent an email. They have not produced and I have tripled checked. Still shows on site as available. If ever told expedited delivery was not possible, would have never made purchase. Others had it cheaper but not in stock at the time. They have offered to pay 10 of the 65 they didn't deliver on.

Made a purchase and three minutes later called to cancel it because of high shipping charges. Webpage touted free shipping but tacked on $47 dollars ship charges on bill. No where on the order page could I find the shipping policy or link stating Hawaii was excluded. Rep stated she would cancel it and I would receive an email the next day. Next day email said order was placed and not canceled. Customer rep now said it was too late to cancel but I could return the $23 water filter but would be charged $47 plus 15% restocking and also that there was no record of my call canceling the order. Filed a complaint with the FTC.

I found a great price on a refurbished Garmin GPS (zumo 590) and purchased it without realizing that factoryoutletstore wasn't affiliated with Garmin (I mistakenly thought that I was on Garmin's site). Needless to say, after realizing my mistake and reading the reviews here, I contacted them to cancel my order. I then mentally prepared for the worst. Within minutes of sending my cancellation, I was notified that my order had shipped. Shipping was fast (UPS SurePost)... ordered on Monday, arrived on Friday. As I said earlier, I had made up my mind from these reviews that *something* would be wrong with this order. I opened the box, and to my astonishment, the order was perfect. The GPS was packed in a genuine Garmin "refurbished equipment" box, and everything inside was like new. I immediately connected the GPS to my computer and fired up Garmin Express. I registered the device and then it updated the firmware and maps. I am extremely happy with my purchase (I saved over $250 buying refurbished which also came with the 1 year factory warranty). Shipping was fast (and free), no sales tax, and got exactly what I wanted. Very relieved and very happy.

I hope people do what I failed to do before placing an order with these people. That is look for reviews. After I place an order I was called and emailed by them wanting a Photo / Scanned copy of my credit card. No way would I give anyone a copy of my credit card and I told then so in a reply to their email asking for the copy. I received nothing back from them so called stating I was cancelling the order. Of course, the inquisition began with, we dont understand all were asking for is a copy of your credit card. This continued until I informed them that our conversation was being recorded; which, changed the conversation to one of, yes sir your order is being cancelled and a conformation email is being sent.

The battery I bought from this company will not stay on when I take the cord off when it says it's 100% charged. If I put it on by itself with no plug in cord the laptop will not go on and my icon says "no battery" Has any one had this problem? I should of went to for the original Toshiba battery instead of a piece of crap like this. This place has to know that they are selling batteries that won't work, I mean it's their business they have to know but if they don't that's really incompetent business practice. I read they will want a restocking fee? For their incompetency? Really? How do I sent this $#*! back?

I ordered a navigation chip for my GPS. And they talked me into getting a screen protector for my GPS. They told me I was going to get it next day. I had a wait longer than I expected. And they sent me the wrong chip. Then I opened up the screen protector and it wasn't even for my GPS. The only good thing is that they refund my money for my chip. I just realized the screen protector was wrong I'm not even going to waste my time calling them

I purchased a Garmin 910XT from the Factory Outlet Store in September 2014. When I purchased it, they offered an extended warranty from a company called CPS ( avoid them too!). My 910XT allowed water to leak between the screen and the LED display. I called CPS and was told that the warranty on my 910XT was not covered for water damage. The 910XT is a triathlon watch and is exposed to water every time that is used. I called the Factory Outlet store regarding this and the issue I was having with CPS and was told that they could not speak with CPS and that they could not help me. I tried to explain that they were selling an insurance policy on their website that was bogus and they told me that they could do nothing form me. I called Garmin directly and found out that they had a relationship with this company in the past but that they ended that relationship when the Factory Outlet Store started outsourcing their Garmin repairs with a third party. Garmin accepted my watch and replaced it for a $99 charge. This was not perfect but they were easy to work with. I would avoid the Factory Outlet Store and any extended warranty offered by CPS at all costs.

I have a vtech phone set CS 6329-4 and wanted to add a handset. I called and spoke to the rep about this. He assured me that I COULD ADD A HANDSET TO MY CS 6329-4 Base. So I ordered what he specified ( this was May 29,2016) and received a CS6409. Presuming this would be compatible with my CS 6329-4 as assured it would by salesperson. Unfortunately because of illness I was not able to install it until yesterday June 23 and was shocked to find it was not at all compatible with my CS******* Base. I realize there was a 30 day guarantee, but under the circumstances I thought I was dealing with a compassionate and honest company, BUT NO the person told me they would not consider a return even if I was misled and sold the wrong product... tough luck, Pal but the the 30 day guarantee is up and you are stuck! Even when you are sold the wrong product?