Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Facebook

FacebookReviews 1,682

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Facebook?
grey stargrey stargrey stargrey stargrey star

Facebook Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, particularly concerning issues of safety, privacy, and inadequate support. Many users express frustration with the prevalence of scams and poor content moderation on the platform, while others highlight a sense of disconnection from the community due to outdated features and algorithms. Conversely, a small number of reviews commend the quality of specific services offered, indicating that some aspects of the company's offerings have potential. Overall, the feedback reveals a pressing need for improved customer service, transparency, and a more secure user experience to regain trust.

This summary is generated by AI, based on text from customer reviews

service
434
value
396
shipping
256
returns
241
quality
366
This company does not typically respond to reviews

We monitor reviews for authenticity

Amy G.
Washington
3 reviews
1 helpful vote
Follow Amy G.
Unfollow Amy G.
Share Review
Report Review

Used to love Facebook, until the changes that started with their removing the bottom navigation bar. Timeline killed it a bit more, and now you have to pay to make sure all your Page's likers see your posts. Working on switching to G+.

Date of experience: July 5, 2012
GB
7 reviews
18 helpful votes
Follow Jill F.
Unfollow Jill F.
Share Review
Report Review

VERY INTRUSIVE
June 17, 2012

VERY INTRUSIVE.

IT JUST WANTS TO SELL AND USE YOUR INFORMATION TO MAKE

MONEY.

DON'T LIKE IT, AT ALL...

DON'T TRUST IT, AT ALL!

Date of experience: June 17, 2012
Alabama
13 reviews
50 helpful votes
Follow Patricia G.
Unfollow Patricia G.
Share Review
Report Review

It's like the weather in South Florida. Wait five minutes...

Date of experience: June 12, 2012
Germany
1 review
0 helpful votes
Follow Umesh R.
Unfollow Umesh R.
Share Review
Report Review

Well this is to report the misuse of a profile on facebook wherin a person impostering as Rina Lamichane(actually Reena Gurung) has been using the website for highly suspicious activity, has caused untold damage and harm to the reputation of upsatnding individuals by seducing them online and then destroying their lives. I would like to make everybody using this socail site Facebook to beware of this name Rina Lamichane(or Reena Gurung) as it may be. Originally this rather unscrupulous lady claims to be from Gangtok, Sikkim but is now locatd somewhere in Uttarakhand, North Inda, she fancies American and Negroes majorly and I figure they are hand in glove on this rather despicable sheme. Everybody beware of this person. I have the address if required.

Date of experience: June 6, 2012
Germany
3 reviews
31 helpful votes
Follow Anca B.
Unfollow Anca B.
Share Review
Report Review

I like the fact that I am able to reconnect with former classmates through Facebook. If, at some point, I will completely dislike having my name there, I will close my account. But until then, well, since I still have an active account, I can't complain, just about the 3rd party opening.

Date of experience: May 28, 2012
India
3 reviews
3 helpful votes
Follow Mary c.
Unfollow Mary c.
Share Review
Report Review

Latest review: I believe facebook is trying to change its 'homepage' as the layout looks like Timeline profile over my phone and it takes forever to load. Back on the laptop, i see no change, rechecked my phone and its homepage is back to normal again, loading at its usual spead. There's some work going on i believe.

Date of experience: May 27, 2012
Washington
3 reviews
3 helpful votes
Follow Julia K.
Unfollow Julia K.
Share Review
Report Review

A great place to connect with lost friends and relatives... Julia

Date of experience: May 24, 2012
Illinois
6 reviews
10 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

Facebook is a money spinner and social connector.
I used to be on it, but not anymore.
I do not see the point of sharing my private life there.
The owners make billions of dollars from people like us.

I think it has made us - less social - in real life.

Date of experience: May 20, 2012
Canada
27 reviews
18 helpful votes
Follow jay d.
Unfollow jay d.
Share Review
Report Review

This social networking site is so overrated. Their interface is awkward, the site boring and narrowly personal. It's good for being re-acquainted for long lost friend but that's a poor excuse for it's popularity.

Date of experience: May 18, 2012
GB
2 reviews
1 helpful vote
Follow brenda y.
Unfollow brenda y.
Share Review
Report Review

Aweful!
May 18, 2012

Aweful! Asking for way too personal info but stalls on the joiner list. Asks you to confirm obvious passcodes but still won't allow new mobile phone members. Feels like a cyberstalkers only site! No thanx!-joeyjordisontwin

Date of experience: May 17, 2012
Washington
6 reviews
26 helpful votes
Follow Rhianne C.
Unfollow Rhianne C.
Share Review
Report Review

Facebook is an amazing way to find old friends that you lost touch with and keep in touch with friends you still have. Facebook has great security settings so that all your information can be as secure and private and you want it. The new timeline layout for your personal profile allows you to look over your life easily. It really is an amazing way to connect.

Date of experience: May 16, 2012
GB
2 reviews
4 helpful votes
Follow alison w.
Unfollow alison w.
Share Review
Report Review

Facebook updated our company page to the new timeline layout and hits have virtually disappeared even though I pay to advertise, no choice in the matter the new timeline is hopeless even I have to scroll around for ages to find posts that people have made and I only know they are there becuase of the notification I have been sent, very difficult to see anything, why try to fix what is not broken? I am stopping my ads so they will loose revenue!

Date of experience: April 20, 2012
Michigan
4 reviews
3 helpful votes
Follow Jeff M.
Unfollow Jeff M.
Share Review
Report Review

LOVE IT
April 14, 2012

LOVE IT. Helps me keep in touch with friends from school and my hometown. Enjoy playing different games they have, too. I see some people are having issues with privacy. You can choose how much information you wish to share and who gets to see it. YOU have the option to omit it, so if you put something out there you didnt want somebody to see in the first place and then it becomes an issue, thats all on you.

Anyway, love the site. Best social networking site out there.

Date of experience: April 14, 2012
Australia
2 reviews
1 helpful vote
Follow clayden v.
Unfollow clayden v.
Share Review
Report Review

Facebook good sight..
April 14, 2012

Facebook good sight. Put ur own name on google + see if u turn up then photos only. Might be ( private) + email. How easy is it to find someones email + photo just from there name if u know them or not.

Date of experience: April 13, 2012
Florida
9 reviews
42 helpful votes
Follow Ellie C.
Unfollow Ellie C.
Share Review
Report Review

I have my only social profile on Facebook and its worth it. I have read people talk so much about privacy issues, I myself is now a little confused. Otherwise its fun.

Date of experience: April 6, 2012
NL
4 reviews
5 helpful votes
Follow Elna S.
Unfollow Elna S.
Share Review
Report Review

I was a big fan of Facebook, because I have lots of friends from all over the world I can only talk through that website. But when they switched to timeline, I gave up.

Date of experience: April 2, 2012
Georgia
13 reviews
76 helpful votes
Follow Stacie K.
Unfollow Stacie K.
Share Review
Report Review

Facebook has given me an opportunity to get back in contact with my friends. I don't browse much but friend profiles and pictures.

Date of experience: March 28, 2012
Wisconsin
3 reviews
1 helpful vote
Follow Trent M.
Unfollow Trent M.
Share Review
Report Review

I love face book a great way to connect to friends and family but could be potentailly dangerous

Date of experience: March 15, 2012
Arizona
3 reviews
7 helpful votes
Follow AJ W.
Unfollow AJ W.
Share Review
Report Review

When I started on Facebook, I loved it for its many privacy features and the fact that I could connect with friends I haven't seen in years. Now when I look at it, the site has been straying from the qualities it needs to improve on and is trying to spice up the look of the site. What they don't understand, is that they are forgetting about the valuable privacy options that are slowly becoming harder and harder to control. With the new Facebook timeline, I feel much more vulnerable, because there are things you can do with Timeline that you couldn't with the old layout. These changed make it easier to find information about you that you may not want everyone to know. All summed up, Facebook need to improve on privacy and less on the prettiness factor.

Date of experience: February 15, 2012
Canada
1 review
7 helpful votes
Follow chrystal b.
Unfollow chrystal b.
Share Review
Report Review

This site looked promising at first but then it turned very quickly. I ended up on a post that I had beliefs in but they were not coinciding to the clique's opinions. I quickly found myself being bullied, of which, i stook up for myself. If this had been in person, they would've been charged with abuse! Needless to say they kicked me off COM, obviously they need better management! I would stay clear of this site and do it the old school way... Chat with other moms in person and/or read up on it from a book or using Google...

Date of experience: January 17, 2012

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.


facebook.com
Founded in 2004
Menlo Park, CA
+531