Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Facebook

FacebookReviews 1,682

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Facebook?
grey stargrey stargrey stargrey stargrey star

Facebook Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, particularly concerning issues of safety, privacy, and inadequate support. Many users express frustration with the prevalence of scams and poor content moderation on the platform, while others highlight a sense of disconnection from the community due to outdated features and algorithms. Conversely, a small number of reviews commend the quality of specific services offered, indicating that some aspects of the company's offerings have potential. Overall, the feedback reveals a pressing need for improved customer service, transparency, and a more secure user experience to regain trust.

This summary is generated by AI, based on text from customer reviews

service
434
value
396
shipping
256
returns
241
quality
366
This company does not typically respond to reviews

We monitor reviews for authenticity

GB
2 reviews
2 helpful votes
Follow Alison W.
Unfollow Alison W.
Share Review
Report Review

I have joined the Facebook two years ago to connect to my old friends. It is really cool how many of them I have found. I moved from my home-town a long time ago and lost contact with many of my friends. So I wanted to get in touch with them, maybe meet them sometimes. Lately I found out that one of my best friend live in the same city as I live. I am looking forward to see her again. One negative aspect of the Facebook is that I sometimes feel lack of privacy.

Date of experience: December 12, 2012
Ohio
9 reviews
10 helpful votes
Follow Tea R.
Unfollow Tea R.
Share Review
Report Review

I can't live without it but I wish I could change more settings more easily.

Date of experience: December 10, 2012
Illinois
4 reviews
2 helpful votes
Follow jillann b.
Unfollow jillann b.
Share Review
Report Review

Yep i waste to much time here keep hoping that one love that got away will find me lol im a dreamer

Date of experience: December 3, 2012
Maine
7 reviews
9 helpful votes
Follow Robin R.
Unfollow Robin R.
Share Review
Report Review

Facebook just keeps me connected to so many things... I love it!

Date of experience: November 30, 2012
Rhode Island
2 reviews
5 helpful votes
Follow Noelia C.
Unfollow Noelia C.
Share Review
Report Review

I love facebook its easy to connect with family and friends has fun apps and its easy to use i and i really never had a problem with facebook its like 1# in my social network list and its way better than myspace

Date of experience: November 27, 2012
New York
6 reviews
8 helpful votes
Follow richard s.
Unfollow richard s.
Share Review
Report Review

Love the site but has been hacked a couple of times and lost my sites i published and they did nothing

Date of experience: November 22, 2012
Malawi
3 reviews
8 helpful votes
Follow Ellie S.
Unfollow Ellie S.
Share Review
Report Review

Facebook is an amazing website. A great way to keep in touch with family and friends.

Date of experience: November 20, 2012
California
6 reviews
7 helpful votes
Follow Melissa L.
Unfollow Melissa L.
Share Review
Report Review

It's pretty much perfect but it is getting old on me.

Date of experience: November 19, 2012
Washington
4 reviews
6 helpful votes
Follow Alexander G.
Unfollow Alexander G.
Share Review
Report Review

This a real informational site if you want to get in touch with loved ones and old friends! I like the groups feature... I get to meet new people that way and learn lots of new things you may not have known! Great site... as long as they dont start charging!

Date of experience: November 11, 2012
Wyoming
4 reviews
5 helpful votes
Follow Renee H.
Unfollow Renee H.
Share Review
Report Review

Great site, I use it everyday, they need better porn protection but its a great site for keeping in contact with family and friends

Date of experience: November 4, 2012
Pennsylvania
1 review
11 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

Terrible all in all
October 24, 2012

Terrible all in all. I am a stay at home father, and just because I am not female, I am not allowed to offer my advice, or ask for advice from other moms. Raising a child is tough work no matter what gender. I signed up for the site and it stated 'only moms can post at this time'. To me that is pure sexism. Gender should not be the only deciding factor on being a parent. To me the site is just as sexist as a company as chickfila might be, except in this case they are denying uses the ability to post based on gender. That is not right at all. Sorry circleofmoms, you get a 1 star.

Date of experience: October 24, 2012
Pennsylvania
9 reviews
11 helpful votes
Follow andrew k.
Unfollow andrew k.
Share Review
Report Review

Great site wonder if they will ever be able to monetize it. Was a lot better when the site did not have your whole family logged on but it was just a matter of time.

Date of experience: October 11, 2012
Nevada
20 reviews
158 helpful votes
Follow Bene A.
Unfollow Bene A.
Share Review
Report Review

It's such a waste of time and a worthless addiction. Not to mention that Mark Zuckerberg is definitely taking your personal data in use for tracking down by the CIA and the FBI. If I were you, I'd delete the account, now and god forbid.

Date of experience: September 24, 2012
California
2 reviews
0 helpful votes
Follow Guide T.
Unfollow Guide T.
Share Review
Report Review

The website is ranking No. 1 social website in the planet, even do not me say too much, strong strong suggest you link it and support the website.

Date of experience: September 18, 2012
Puerto Rico
1 review
0 helpful votes
Follow jose f.
Unfollow jose f.
Share Review
Report Review

No se como es posible que ustedes piensen que no soy una persona real pues tengo cuenta con paypal y con ebay y otras companias espero me arreglen esta situacion gracias.

Date of experience: August 23, 2012
India
2 reviews
1 helpful vote
Follow Ramsey G.
Unfollow Ramsey G.
Share Review
Report Review

Its the best of the best. All social network experience at one place

Date of experience: August 21, 2012
Gambia
1 review
0 helpful votes
Follow omar j.
Unfollow omar j.
Share Review
Report Review

Wel i like to come and join this wetsite to make friendship and see if this site can compare with other cus i like to be in the best site thank you all

Date of experience: August 15, 2012
Indiana
6 reviews
9 helpful votes
Follow Nathan W.
Unfollow Nathan W.
Share Review
Report Review

Majority of the users are idiots, ads and "mutual friends" are constantly shoved in your face, and one way or another, this site will remove your faith in humanity.

Date of experience: August 12, 2012
Michigan
3 reviews
26 helpful votes
Follow J R.
Unfollow J R.
Share Review
Report Review

Mixed ideas about Facebook. First of all, this is an AMAZING idea, whoever came up with it (Hence The Social Network). But one thing I don't like is the new Facebook timelines. I wish I could switch back!

Date of experience: July 23, 2012
Florida
11 reviews
14 helpful votes
Follow Janice B.
Unfollow Janice B.
Share Review
Report Review

Do i really need to say anything? The best social network there is! Just wish they had a DISLIKE button too for those duck-faced photos some of my friends post! :P

Date of experience: July 7, 2012

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.


facebook.com
Founded in 2004
Menlo Park, CA
+531