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FabricWholesaleDirect Reviews Summary
FabricWholesaleDirect has a rating of 2.7 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. FabricWholesaleDirect ranks 61st among Fabric sites.
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I placed a order april 8,2020 here its May 29,2020 still no package So I call there *******072 been on hold for 30 minutes this company is full of BS they email 3 weeks ago using covid 19 as a excuse
I've waited for my product for a month they just told me it 45 to 60 more days, it was a mistake to try to order from here. Places like this shouldn't exist. I just went to the store and bought the fabric it took me 20 minutes.
Hi Armando,
We sincerely apologize for the experience you've had with our company. We would love to speak with you to make up for the shipping issues with your past order.
I see that your order was placed in May of 2020 which was during the Covid-19 Pandemic. Due to the high demand for fabric including face masks, We experienced a sudden increase in order volume, which caused delays to our processing and shipping times.
We have since returned back to our normal processing times and I'd love to welcome you back.
If you could please reach out to us at (315) 864-6072 and ask for Michael or email us at [email protected]. I'd love to make up for your last order experience.
Best,
Mike
Ordered fabric on April 19. It is now May 22 still no fabric. Contact company several times and told it was cutting and shipping each time in next couple days. Still nothing. They sure took my money quick enough and no product. Reported to BBB
Hi April!
We truly apologize for the experience you had with our company. We are extremely apologetic for the response you received from our team and the delay you experienced in receiving your order.

I see that your order was placed during April of 2020 which had occurred throughout the beginning of the Pandemic. Due to the high demand for masks, our resources were limited which caused severe delays in processing and shipping.
Our teams are trained to listen and resolve any issues that may arise with customer orders. We are saddened to hear that you did not receive excellent customer care as expected from our company.
We strive to satisfy our customers with beautiful fabric and fast delivery. In order to achieve this goal, we have substantially cut down on processing and shipping times so that your order is received within a timely manner! 
We have also partnered with FedEx and USPS to confirm that packages arrive at your doorstep within 7-10 days. In addition to our partnerships, we have also updated our shipping policy so that customers who place orders with premium shipping, receive a full refund for the shipping fees paid if delivery is not met by the given date. 
Please reach out to us at (315) 864-6072 and ask for Natalie or email me at [email protected]. I would love to hear more about your situation and find a resolution that works best for you! 
Regards,
Natalie
Fabric Wholesale Direct
Waste of time I used them and asked after 30days if my stuff would ship and they canceled my order...
Hi Jeff!
We at Fabric Wholesale Direct sincerely apologize for the experience you've had with our company. We would love to make this up to you.
We see that you placed your order in May during the Covid-19 outbreak. We experienced a higher demand for fabrics which, unfortunately, caused a temporary delay to our inventory.
We have now returned back to our normal processing times by restocking our fabrics in a timely fashion as well as adding additional staff.
We apologize again for the lack of communication from our support staff during the time that your order was canceled. That is in no way up to our company's standards.
We have improved our customer service response times by bringing in more representatives to ensure that emails are replied to within no longer than 24 hours.
We have also returned back to our regular shipping times of 7-10 business days for all orders.

 You can reach out to us via email at [email protected] or by phone at (315) 864-6072 so that we may resolve this matter for you. We would love to rectify the issues that you have experienced in the past with us.
You can also ask for me personally. My name is Mike and I look forward to hearing from you soon!
Best,
Mike
Fabric Wholesale Direct
I ordered from this company April 21, and I have yet to get my fabric, tracking number or a refund. When I email them the only thing I get in return is a message about covid 19. Buyers beware
Hi Paula!
We sincerely apologize for the experience you had with our company. We would love to make up for our previous errors and invite you back to our store! 
I see that your order was placed during May of 2020 which had occurred throughout the beginning of the Pandemic. Due to the high demand for masks, our resources were limited which caused severe delays in processing and shipping. 
Please allow us to show you how we have cut down on processing times and upgraded our shipping in recent months. We take great pride in satisfying our customer's fabric needs and having fabric delivered on time is beyond no doubt the most important factor.
We have also partnered with FedEx and USPS to confirm that packages arrive at your doorstep within 7-10 days. In addition to our partnerships, we have also updated our shipping policy so that customers who place orders with premium shipping, receive a full refund for the shipping fees paid if delivery is not met by the given date. 
Please reach out to us at (315) 864-6072 and ask for Natalie or email me at [email protected]. I would love to hear more about your situation and find a resolution that works best for you! 
Regards,
Natalie
Fabric Wholesale Direct
I ordered my fabric on April 12 20 it still haven't arrived to me here in Ga... I know Covid 19 slowed things down a bit but come on A MONTH... no email no calls no nothing from them... I even put in notes that I needed it very soon... i wanted to have my wedding veil made from this... that won't happen now i wasted my money and time... it was my 1st experience with this company... NEVER AGAIN
Hello Keandra!

We sincerely apologize for the experience you had with our company. We saw from our investigation that your order was delayed due to the sudden demand for facemask fabrics due to Covid-19.
During this period, we prioritized orders from front-line workers such as doctors, nurses, and hospitals in order to do our very best to help curb the spread. I've attached a link below to the Newsday article that featured Fabric Wholesale Direct's work during this time.

https://www.newsday.com/business/coronavirus/tax-ppe-protective-covid-1.44993478
Unfortunately, as a result of these efforts, some orders were delayed for longer than expected. However, now that we have gotten further from the initial outbreak, Fabric Wholesale Direct has returned to its normal delivery times of 7-10 business days for all orders.

As for the lack of response from our customer service team, this is absolutely NOT the standard for our company. We pride ourselves on servicing customers with the utmost care, respect, and timeliness. We've since added additional customer service reps to improve our response times to no more than 24 hours.
We are extremely apologetic that your order was delayed during this time and that our customer service team didn't meet these standards. We would love to make this right by you.
Please reach out to us via email at [email protected] or by phone at (315) 864-6072 so that we may find a satisfiable solution.
I look forward to hearing back from you soon!

Best,
Mike
Order 5 different yards of fabric, tod it would take 7to 10 days to ship... then they told me 15 to 30 days to ship when I asked them where my order was. Tried calling them on day 33after order placed with no person to talk to. Finally shipped after I opened up a case with PayPal after 37 days from ordering date. Get order and 2yards are missingg with a scratched out invoice saying those would be refunded... still waiting on refund... lesson of the story... DONT BUY FROM THIS COMPANY.
Update: the company has reached out to me and has offered a resolution for the terrible experience from this... I am big believe on second chances and am going to be giving them a risk free try again. They did offer me compensation. If they get it right this time around I'll become a regular costume. I will give another update once I place my next order but for now I'm moving my one star to 4 star because to the costumer service that I am am getting right now. I am hoping that I'm not let down again... time will tell.
Hello Aly!
We are incredibly grateful that you allowed us to make up for your previous experience at our company. Please do not hesitate to reach out to us directly for any future inquiries.
We are also happy to hear that you will be giving us a second chance because we care for our customers and their experiences and our hope is to make you a long-term supporter!
Please feel free to reach out to me directly if you have any future questions or concerns! You may contact me at [email protected] or call (315) 864-6072 and ask for Natalie.
Have a great day!
I placed an order and received an order confirmation and then heard nothing for four weeks. I tried to call (no answer) and email (no response) before finally threatening to dispute charges with my credit card company. I finally got a refund FIVE WEEKS laterthey just never packed and shipped the order. STAY AWAY! They may have been okay once but not any more!
Hi Lanie!
We truly apologize for the experience you had with our company. We are extremely apologetic for the response you received from our team and would love to make this up to you. Our teams are trained to listen and resolve any issues that may arise with customer orders. Based on the experience you had with your previous order, please reach out to me directly so I may further investigate this matter.
Our company strives to satisfy our customers with beautiful fabric and fast delivery, so when we read concerns such as yours, we are ready to take action! 
We have also partnered with FedEx and USPS to confirm that packages arrive at your doorstep within 7-10 days. In addition to our partnerships, we have also updated our shipping policy so that customers who place orders with premium shipping, receive a full refund for the shipping fees paid if delivery is not met by the given date. 
Please reach out to us at (315) 864-6072 and ask for Natalie or email me at [email protected]. I would love to hear more about your situation and find a resolution that works best for you! 
Regards,
Natalie
Fabric Wholesale Direct
Apparently the site has changed because the other reviews make this website sound nightmarish. I stopped shopping at JoAnn's and gave this site a try since I had two return my fabric to JoAnn's three times after buying it in the store because the fabric pretty much fell apart as soon at I cut my pattern out. I ordered navy satin and teal cotton jersey fabric, they arrived within 2 weeks. The wait was worth it, they're great quality. I bought them on Black Friday, I have no regrets: the prices and quality are so much better than a JoAnn's fabric store. There's no smell, and it's exactly what I ordered. I took some photos when I received it. The shiny one is the navy satin.
I will never buy from this company again. I don't care how "competitive" their prices are.
I ordered two pieces of fabric a yard each on 6/03/19. I waited until 6/12/19 to call them because I hadn't received any shipping info by that point. I figured I'd give the benefit of a doubt that they just hadn't reached my order yet.
On the 12th, I was put on hold for 5 min as the rep "checked my status". If I can see the status of "unfulfilled" on my end and he was given the order number AND could list the details of my order back to me, HE ALSO SAW the status was unfulfilled on his end. This was code for, "we don't have the order prepared, and now I need to ask what B. S. I'm supposed to tell the customer".
Sure enough, he came back with B. S. saying that my order shipped the previous night and that I would be recieving tracking information THAT NIGHT.
I'm sure that if I called a different day, the order would have been shipped the night before then as well.
Also not sure how it takes 24 hours to get tracking of an item that supposedly has already shipped. But at 11:47 pm, I received an email with my tracking number and a delivery date of 6/14/19.
Interesting, seeing as how I paid for standard shipping of 5-7 days. But I'm not going to complain about that part because they had already sat on my order for over a week.
And when I looked at the tracking history it stated that a shipping label had been created on 6/04/19--The DAY AFTER I placed my order. It also said it was accepted at USPS Origin Facility on 6/12/19. If you remember that was the day I called them.
To top it all off: the fabrics smell. One of my fabric pieces was cut so badly that I am missing a good 6 inches on one end. The other white fabric has marks that I cannot get off.
Hello Portia!
We want to apologize for the experience you've had with our company and would love to get in touch to try and make this right for you. We've come a long way in the last two years and grown ALOT as a company.

We see in your review that you mentioned how the order took a while to be delivered and that there were defects to the fabric you received. We are incredibly apologetic for this.
We can assure you that we have returned to our normal shipping times which are 7-10 business days for all orders. We have also added additional shipping methods to get orders out even faster.
We have improved our quality control of all fabrics before shipping to ensure that the cuts are accurately cut to the specifications left in the order.
We would love to invite you back to give our company a second chance to make this right.
Please reach out to us via email at [email protected] or by phone at (315) 864-6072.
You can also personally ask for me, my name is Michael.
I look forward to hearing back from you soon! 
Best,
Mike
I purchased trellis blue fabric for outdoor cushions, knowing the material was water resistant. I live in Maine and do not have scorching daily sunshine; in fact, the cushions were predominantly under an awning, taken inside in the evening and because of rainy days, they have been outside for a total of less than 20 hours.
I am disappointed and dissatisfied to say the least. The fabric has turned purple! There is no question about it. A guest walked on to our deck and said, "Wow, you've got purple cushions! Never thought you'd do something like that!".
I knew that after about 500 hours, there was the possibility of fading. This is not fading but a color change.
I contacted the company several times and all they could suggest was a discount on a future order, knowing I would not order form them again. "Customer service" was a joke.
Hi M. A.!
I see that there was an issue with your order and we sincerely apologize for the inconvenience.
I apologize again that this fabric did not meet your standards. We now offer a 100% fade-resistant fabric that may be more suitable for your application. I would love to speak with you and provide more information on this product.
I would also like to sincerely apologize for the customer service experience that you had during your previous order.
We pride ourselves on servicing customers with respect and responding in a timely fashion. We have since added additional customer service reps to improve our response times to no longer than 24 hours.
We would love to speak with you to find a resolution that you will be satisfied with.
You can reach out to us via email at [email protected] or by phone at (315) 864-6072 so that we may resolve this matter for you.
You can also personally ask to speak with me.
My name is Michael and I look forward to hearing from you soon!
Best,
Mike
Fabric Wholesale Direct
My experience was great and Ive ordered with this company several times and Im very pleased. Thank you very much.
I ordered from this company twice. The first order went fine and I was glad to find a good supplier for fabric. When I received my second order from them two of the pieces of fabric I ordered were damaged. One had fading and the other was stained and had serging at the end. It also smelled like burnt plastic. When I contacted them for a return they asked for photos which I sent. Then they asked if I wanted a refund or an exchange. I replied and then never heard from them again. That was about a month ago. The customer service is terrible, the quality of the fabric makes it unusable. I am out money now for a piece of fabric that they charge $22.99 per yard for. They have ignored the last three emails I sent them. I know now that I'm not getting my money back so I'm posting this review in case anyone else is thinking of ordering from them.
Hi Corina,
We sincerely apologize for the experience you have had with our company. In these past few years since your review, we have improved and grown our company. We would love for you to give us another chance to make this right.
We see here that you received your order with flaws to the material and poorly cut fabric. This in no way supports how we represent our material and work. We take great pride in our fabrics to ensure that they are shipped out with the utmost care.
We have since improved our quality control on all fabric orders. We have done this by bringing in even more workers to double-check the material before shipping them out.
We would also like to sincerely apologize for your experience with our customer service team. We pride ourselves on providing the best customer support and have made improvements to better assist our customers.
We have brought in more customer service representatives so that we can get back to all emails and calls in a timely manner.
We would love to speak with you to try and resolve the issues that you have experienced in the past with our company.
Please reach out to us via email at [email protected] or by phone at (315) 864-6072.
You can also personally ask for me, my name is Michael.
I look forward to hearing back from you soon! 
Best, 
Mike
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The best selection of online fabrics offering velvet, lace, cotton, polyester, silk, chiffon, satin, tulle and more. Plenty of fabric all at the lowest price.
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Hi Robert!
We are incredibly apologetic for the experience you had with our company. Our Customer Care team is trained to resolve matters for all customers efficiently and responsibly. We understand that you did not receive the customer experience that should be expected, so to make up for the inconvenience, please reach out to me directly so that we may resolve this for you as soon as possible! 
We take great pride in our company and can assure you that your experience with our customer service team does not represent our company's values nor standards.
In regards to the delay you experienced in receiving your order, I can assure you that those times are behind us. We have substantially cut down on processing and shipping times and can now guarantee that you receive packages at your doorstep within 7-10 days after placing your order. 
Please reach out to us at (315) 864-6072 and ask for Natalie or email me at [email protected] so that we may discuss your experience in depth. I would love to hear from you and offer a resolution that works best! 
Regards,
Natalie
Fabric Wholesale Direct