Fabric.comReviews 379

I have ordered from Fabric.com for several years, lately they they're customer service is falling down, rude, very rude. Also it use to be free shipping on $35 now it is free shipping on $50, also some fabric you must order a minimum amount instead of what you want or need... also the turn around time is getting longer and longer especially if you order several different cuts of fabric... VERY DISAPPOINTING, I have moved my online ordering to a different co.

I have ordered from this company several times over the past few years and was very happy, but that has now changed. My last two orders were shorted. 6 inches on a 2 yard piece in June and on my last order in July 2017. I ordered 11 yards of $17 fabric only to receive an Email asking if they could send a 8 yard and a 3 yard piece! (they said they had 19 yards in stock when I ordered) I really wanted this fabric for my curtains and the site said the item was now "out of stock" So I re-figured and decided with some changes it could be done. When my fabric arrived the 3 yard piece was so crooked that when I evened the edges, I was 6 inches short! On a hunch I went back and checked the fabric and it was now "in stock" with 19 yards! Plus it was $1.00 cheaper! Totally dishonest! I would advise to stay away from this company unless you buy really cheap fabric!

I've been ordering from Fabric.com for several years and have always been pleased with quality and processing of purchases. So great to be able to order from home online... I really don't miss the hassle of going out to a fabric store browsing through the isles of fabric... I just search online with Fabric.com and haven't been disappointed or made a poor selection yet. Waiting this date on a new type fabric purchased to use with crafting! Just one thing... would enjoy a coupon once in a while!

After being a customer for a few years and ordering many swatches and yards of fabric to be delivered to Australia I had never had a complaint. Imagine my astonishment when on ordering 2 swatches the shipping was calculated at almost $30. I have never paid more than $4.00 previously. I emailed customer service and was told shipping was calculated by weight and I tried explaining to them that a swatch weighs almost nothing but they didn't look into it for me even though I knew their calculations were wrong. I have since ordered 3 swatches from another USA company; 3 swatches plus delivery for $12.00 Australian dollars. Fabric.com don't give a hoot so they've lost me.

I recently spent hundreds of dollars with fabric.com. Then I placed my most recent order for 6 yards of fabric. Their website said they had 27 yards in inventory. Imagine my surprise when I received a 4 yard cut and a 2 yard cut. One length was folded right out and the other cut was folded right side in. I am assuming the 4 yard piece was a "return" from another customer and fabric.com wanted to unload it on me. Their inventory yardage went from 27 to 25 yards after my order so obviously the 4 yards came from somewhere other than from the bolt. I guess they don't want to establish a loyal customer base. I will NEVER get fabric from fabric.com again.

We purchased some fabric from them and it was. Ever received. I filed a claim with them and ups investigated 3 times. Someone signed for the shipment using my first name but the picture of the signature wasn't mine. Anyway fabric.com wouldn't refund my money or ever resolve the fact that I said I never received the fabric i ordered. They never offered to ship me a new shipment either. We spent $100 bucks and never got anything in return, and we are a low income family. Just beware. I tried to post a review on their site but it was never approved so it never posted. I hope someone reads this before buying from them. Please please please, purchase your fabric somewhere else. Don't get screwed.

My fabric was poorly cut & folded. The cut was crooked and I got less fabric than I purchased. The fabric was also super wrinkly due to bad packaging. Lots of better options for modern quilting fabric out there than fabric.com.

I have issues with UPS Tamworth, UK holding onto my order because they do not take COD and it has been 'abandoned'. I called them and have been told I have to contact UPS in the US the area code doesn't exist so I can't call. I called them again and now I have to contact Fabric.com to get them to authorize release. What is this? Has anyone else had this issue? Tamworth depot have horrendous reviews and all I want is my order that I paid for. No one notified me that it was being held and that there was a problem. I thought I'd track it's progress as it was taking ages to arrive. Don't UPS, USA communicate with UPS, Tamworth? I have always received the package at home and paid COD there and then so why is there a problem with delivering it to my address? Can anyone help me please, I am pulling my hair out!

I ordered six pieces of fabric from this site eventually receiving 2 of them through the mail about a week later. When the rest did not arrive I contacted customer service and was told replacement fabric would be sent out priority mail and arrive in 3 days. One week later I called the computers were down and I was asked to call later. When I did that the next day I was assured that the tracking showed it would be delivered that very day via mail. I walked out to the mail truck every day for four more days before calling again. It had in fact been sent out UPS (so obviously not the first time I called) and was finally delivered today. One month and four phone calls to customer service. I feel like I did more work than they did and by the way I think I may still be missing a piece of fabric. I plan to chalk that up to lesson learned.