Fabric.comReviews 379

I place an order for samples came late, thought it might be just a slight problem but then placed order. Have been lied to on when it was going to be shipped after I had them check inventory. Customer service person called back and told me order was "shipped" when I checked with UPS when it wasn't., they printed a UPS label that's it. If UPS didn't pick up it's not shipped! Garbage in your system garbage out. I have been a fashion designer from NY and never dealt with such inefficiencies and out right lies to customers. Find another supplier. This is probably a telephone with a desk in Georgia.

Ordered Sat. 4/12. The website states orders will be mailed within 2 to 3 business days. On Thur 4/16, it was processing; and Fri. 4/17, it's on hold. I was not notified by email that my order was on hold. I found out on checking the website. So far, I am disappointed. My order was $284, & I paid via Paypal.
Update: 4\22\15. I emailed customer service Mon 4/20 and Tue 4/21, but I received no response. I followed up with the phone call today, 4/22, and was helped by Lashonda. She couldn't find out why my order has not been shipped or why I had not been emailed. She put me on hold, which was okay with me, to talk to her manager. She came back, and said her manager was busy with another customer and she'd call me back. She didn't call me back. I phoned about 5 hours later and got another person who then told me they would overnight my order. In my emails, I told them that I didn't want my order put on hold, that I wanted them to ship my order without the items that were unavailable, and credited for what they couldn't fill. I hope that's what they did. We will see tomorrow...
UPDATE 4/23/15 Well, the order did NOT arrive as promised. Instead, I got a robot-generated email that stated my order is on hold because an item is out of stock. This is RIDICULOUS. So as of today I have sent 4 emails and talked to a customer service rep twice. Stay tuned...
4/24/15: Chatted with Jeanna online this time. She assured me that my order REALLY will be overnighted today. And, she gave me a $10 coupon for my trouble. And, she said I will be credited the out-of-stock item. I'll report back.
4/27/15 I received an email today sayiing my order was shipped UPS ground. That would NOT be overnight, as promised. We'll see when it arrives...
4/30/15. Tracking information says it will arrive 5/4. We'll see...
5/4 The package arrived. There was a mistake--a wrong fabric. I called and they're sending out the right fabric. I'll let you know if I get it.
5/19/15 Have not received my fabric yet.

Don't believe their coupon ad for 20% if you sign up for their mailer. They will not send you a coupon. I called their customer service line twice, they said to wait 24 hours. Then I started receiving their ads, but still no coupon. I called again, they would not give me a code over the phone. She said she would forward my case to her manager. Another day went by. Still no response. I called again and the rep told me to just place my order and they would refund us the 20% credit. I asked for her name and number so I could speak to her after the order was placed to make sure that I didn't get someone else who would magically tell me we wouldn't be getting any refund. She became rude and told me that it was standard practice and any rep would tell me the same thing. Honestly, not work the hassle with this company.

I ordered 5 yards of a clearance (expensive - even clearanced) fabric that I couldn't find anywhere else anymore. They only had 5 yards in stock. I ordered before I found the reviews and was worried. Exactly 2 days and 1 minute to my order time my fabric had been shipped and I had a tracking number. Within one week I had my fabric in hand. I quickly opened it and checked it and the fabric looks good. The pattern is slightly smaller than I was anticipating, but that was just an expectation based on a previous similar fabric I had. My only complaint is that they advertise a generous cut and my cut wasn't straight and part of it is actually less than 5 yards by a little bit, but for what I need it for it won't matter. Had they had more in stock I would have ordered slightly more but it was all they had so I'm a little more understanding.

The only challenge I had with ordering was that they'd advertised 20% off your first order and I had to register 3 email addresses (using different browsers each time) before I got a code to use and even then you had to create an account on fabric.com using that email address to use the code. I found that if you bring your concerns up on their facebook page, you get a much faster response than most of the complaints I read here were stating. This was one of the concerns addressed and they were willing to help you with that issue.

I'm satisfied with their service and would use them again. I'm not sure I got a deal on the fabric, but I can't find it elsewhere and it's what I wanted. I didn't experience what other reviews are stating and they had my fabric in stock!

I have been reviewing their website for many months. I have not had a good experience. The first purchase I made was sold out, but I was only informed about this a month after a I made the actual online purchase. Yes I was refunded my money, but I was dissappointed it took them so long to notify me, this was about six months ago. I just made a purchase to reupholster (purchase was made in lasts two months) a guest bed and was told a week after my purchase that the fabric had sold out. Now I am on my third purchase and just received the fabric but the color does not match their online display and I checked this on multiple computers at my work. In addition I ordered multiple yards of upholstery zippers which were not included in my dlivery but were charged to my credit card. I will not be using them again and am in the process of attempting to obtain a refund.

I ordered fabric for my dining room chairs back on October 21,2014. I was hoping to get the fabric before Thanksgiving, or Christmas at the latest. I STILL do not have my fabric as of February 25,2015! Yes, part of my fabric was on back order BUT it states on the site that it will take an extra 2-3 weeks to get the fabric, not months! I have called several times to get the same run around that my fabric is in and will be shipped out by the end of the week. I asked for a discount and she said she would give me a $10 credit for my next purchase. Let me tell you there will be no future purchase. And even if I did, what would $10 get me? Shipping? So disappointing, I've had at least 4 major holidays and parties at my home since my order and I'm still stuck with my old stained fabric on my chairs :( I would rather drive 2 hours to Los Angeles and buy my fabric there than deal with this company again. Beware!

Do not order from this company. They say they will not charge you till they ship. They charged my PAYPAL account 30 minutes after the order. Four days after my order was placed(fabric was there when I ordered), I get an email they don't have one of items I ordered (remember 4 days prior they had it and charged my PAYPAL account). This company is shameful and I have requested a cancellation of the order and total refund - I am turning them into The Consumer Protection agency for saying "we do not charge your paypal account until your order has shipped". It is a Blatant Lie and I can prove it with the Paypal records.

If you are a quilter and need fabric quickly, do not order from this company. I placed an order. Site said two day processing. So I expected it to at least ship out during those two business days. I order at 9:00 am on a Thursday. I called on Monday and was told it would not even go in mail until end of day Tuesday! "Thursday was not included as on of the 2 days!" Wow, never again for me. One expects mail delays etc. but this is not good customer service.

This place is terrible! I ordered 11 skeins of yarn. They immediately took payment yet I received no shipment confirmation. When I inquired 5 days after submitting the order, I was advised they only had 5 skeins and offered to substitute. I immediately cancelled the order and requested a refund by email. I followed up with them by phone and confirmed that the order was cancelled and that the refund had been processed. Today, I week later and no refund I called and was advised that my refund was never processed and it is now being escalated to a priority. Seriously? They should have NEVER taken the payment they did not even have the product I ordered and now 2 weeks later I still have not received a refund. It took them less than 24 hours to take my money and 2 weeks later I still don't have a refund or the product. Horrible company, horrible customer service.

Saw a lot of negative reviews but I still placed an order with Fabric.com for 4 yards of fabric due to good pricing and free shipping. Two days later, I received an email from them stated that they only have 1 yard available and will send only 1 yard if I don't reply within 24 hrs. I replied right away ordering 4 yard of a different fabric but two days later, I received only 1 yard of original fabric. I was not happy and sent them an email to complain. They fixed the mistake right away and sent me 4 yards of replacement free of charge and told me to keep the 1 yard that they sent previously. The replacement fabric was even better than my original order, so I am very happy with Fabric.com.

It appears that I am not the only one that has an issue with the customer service at Fabric.com. First of all, I have spent $3000 dollars worth of fabric with you all and you treat your loyal customers terribly. In the day in age where social media catches wind of bad customer service, Fabric.com should be afraid of declining customer loyalty and forget about marketing to new customers.

The rep that spoke with me was rude and not understanding that it has been 6 weeks and still without my order. Reps keep telling me that I'll get an email about what will happen, if I should get a refund, or if they will redo my order. No, no email at all. I asked for a manager and the lady said "I'm not the one that originally helped you, ma'am you have to at least give me 24 hours!" Who speaks to customers like this? Only the ill trained reps at Fabric.com. Who allows poor customer service? Managers and higher ups that just don't care.

I guess they are not really thinking this through. They have a great business model. They are a subsidiary of Amazon.com (Amazon needs to train them in customer service and help them out on software and systems that tracks orders better). People who buy fabrics buy a lot for various projects. If you make us happy we will be loyal and always buy if you treat us like we are nobody then we will find another fabric company who wants our loyal money.

I want to speak to a manager or anybody that can fix my order issue. I don't want an answering machine and I don't want to get hung up on. Once this issue is resolved there is no way I will be ordering from Fabric.com.

First time I ordered they were fantastic, fast delivery great customer service but now after my third order it's just going ridiculously worse, second order they forgot my white faux fur, and didn't tell me that my order was in 2 different packages, so originally I thought I was missing a LOT more. When I contacted them about the fur the customer service was so nice to ship me my fur free of charge, but tbh I'd rather pay shipping charge to get my fabric decently. They had it packed in the smallest box imaginable, so much so it ruined the fur making it all crinkled, and matted. This time I placed a large order and after being landed with an over 100+€ customs charge I find out I'm missing 4+ yards of fur AGAIN ( and it's the white too the one I need the most along with other colours) now I'm thinking is there another box? Because I did not get a receipt but I wouldn't know I wasn't TOLD. So I either wait to see if UPS will deliver another box ( and basically let $100+ worth of fabric be forgotten about) or I contact customer service to let them ship me my remaining fabric squished into a tiny box and be bombed with custom charges AGAIN.