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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
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Solid clothes - the whole subscription shenanigans are goofy
February 12, 2025
Updated review

Just sell clothes, not a sub I have to opt out of monthly. Silliness galore.

Date of experience: February 2, 2025

The merchandise is garbage quality
It's overpriced
It rarely is sized traditionally
They add dumb handling fees that no other online retailer adds
They charge restocking fees

Can't wait for the day they go out of business. I will throw a party

Avoid at all costs
Do not use
Find any alternative

Date of experience: May 4, 2024
Ohio
2 reviews
0 helpful votes
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Horrible customer service
February 12, 2025

Got wrong order told I have to pay again then had to wait several weeks before getting my order

Date of experience: February 2, 2025
Texas
1 review
0 helpful votes
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I called to cancel. Took forever 1.5 hrs after trying to talk me out of it then instead of confirming h my request I was transferred to the virtual agent again and had to start all over

Date of experience: February 2, 2025
California
1 review
0 helpful votes
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Nice, beautiful scrub
February 12, 2025

I like it. And feel very comfortable and good adjust

Date of experience: February 2, 2025
California
1 review
0 helpful votes
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They are ok - BUT
February 12, 2025

I was disappointed that there was no front fly or back pocket in which I always carry my cell phone

Date of experience: February 2, 2025
Florida
1 review
0 helpful votes
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Sizing issues
February 12, 2025

My wife likes your products; however, your sizing is extremely erratic. My wife is handicap and does not like to try on clothes in the store. So, take home and try on. This causes multiple trips to the store to get one that fits.

Date of experience: February 2, 2025
Wisconsin
1 review
0 helpful votes
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Fabletics in general.
February 12, 2025

Quality clothes. Customer service good.
But alot of styles are not my style. To many revealing clothes. Cropped tops, low cut.

Date of experience: February 2, 2025
Oregon
1 review
0 helpful votes
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Great clothes, app has some limitations
February 12, 2025

I love Fabletics and have been a member for years now. I recently started using the app and find it more challenging to navigate and the sort/filter options don't work as intended (e.g., filter by size only to be shown options that are not at all available in my size). I'm hoping they can fix that issue because it would make looking and buying a smoother experience.

Date of experience: February 2, 2025
Illinois
1 review
0 helpful votes
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Monthly Credit Skipping
February 12, 2025

Your website and product is great. You purposely make skipping a month difficult. When you send out an email about using the monthly credit or skipping, I should have the skip button on that email and not have to search for it on my Account. Every month this is frustrating to have to take time to do this, making me do this doesn't make me want to see things to buy, it just makes me want to cancel the membership,

Date of experience: February 2, 2025
New York
1 review
0 helpful votes
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Terrible return policy
February 12, 2025

I got a gift of a jacket and leggings. They did not fit and I did not like style...I wanted to return and they store said I had to get the same product in a different size...WHAT! I didn't like it...I called many times to the corporate no luck.went back to store Many times...finally a manager had some sense and got me a return and some leggings in my size that I preferred...Terrible policy...I will never go back!

Date of experience: February 2, 2025
Mississippi
1 review
0 helpful votes
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Lost my return
February 12, 2025

I Sent 5 items back for return. The warehouse only found 4. I was charged for the 5th item that i no longer have. I didn't keep up with my return receipt. It took nearly a month to process the return and i honestly thought it had been returned already. Never had a warehouse lose my return before. Shouldn't there be an extra pair of pants lying around?

Date of experience: February 2, 2025
California
1 review
0 helpful votes
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Everything is just SO EXPENSIVE……
February 12, 2025

I love my leggings and apparel
I get from Fabletics and YITTY. It was just crazy how expensive it was getting so I sadly had to cancel.

Date of experience: February 2, 2025
New Jersey
1 review
0 helpful votes
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Complete scam
February 12, 2025

Continuously charged after skipping nothing is worth the $59 monthly fee, unable to ever reach a life person to cancel

Date of experience: February 2, 2025
Colorado
1 review
0 helpful votes
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Poor sizing
February 12, 2025

Definitely size up by two for the power fit. Power fit is also not very soft as compared to other brands. Returns challenging.

Date of experience: February 2, 2025
Spain
1 review
0 helpful votes
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AWESOME
February 12, 2025

Incredible fabrics and incredible price. Cannot believe the quality of the product

Date of experience: February 2, 2025
California
1 review
0 helpful votes
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Ugh
February 12, 2025

The membership pricing is confusing and leaves the member wondering if they really paid the price marked. On the order page it shows member price. On final order page it shows original price. Then subtotal. Then overall discount not individual discount. So you never really know how much you paid for each item especially if you do large orders. Plus the tariffs charge was ridiculous and almost made me cancel before each order. Felt like that was a sneaky up charge. The whole process was convoluted!

Date of experience: February 2, 2025
Florida
1 review
0 helpful votes
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Just So...So...
February 12, 2025

The quality of the product has declined. Probably due to cost measure savings. The fact that you have to join the club and potentially get charge $60 a month if you forget to skip the month is a deterrent. There are better options.

Date of experience: February 2, 2025
Arkansas
1 review
0 helpful votes
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The Don pant
February 12, 2025

I managed to order the wrong size. I originally ordered a 35 ways 32 length. When I should've ordered a 36 waist 34 length.

Date of experience: February 2, 2025
Illinois
1 review
0 helpful votes
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Fabletics
February 12, 2025

The checkout process is very confusing. The price of goods and discounts never equals the display prices. It's very hard to determine what I'm paying for a product, especially before I put it in the cart.

Date of experience: February 2, 2025
Wisconsin
1 review
0 helpful votes
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Return/exchange
February 12, 2025

The product great quality, customer service pretty good. But I returned to items at the beginning of Jan and still not refund it's been a month. I was told to wait three weeks now I am past that. I am a very patient person but this is a little much.

Date of experience: January 10, 2025