Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
grey stargrey stargrey stargrey stargrey star

Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Fikre Z.
Unfollow Fikre Z.
Share Review
Report Review

Quality Customer Service
February 12, 2025

USPS (United States Postal Service) lost my package not only once, but twice for the same product. I had to call Fabletics Customer Service in both instances. When I called the 2nd time to report the issue, I didn't think that they will resend the package for the 3rd times. I thought I would just let them know that I didn't receive my package. To my surprise, they honored a 3rd package and mailed it out to me. This time I requested the package to be held at the post office and I was able to pick it up. This is one of a kind quality customer service. So, impressive! Fabletics got my families and friends business for years to come. Thank you Fabletics!

Date of experience: January 23, 2025
Arizona
1 review
0 helpful votes
Follow Danielle G.
Unfollow Danielle G.
Share Review
Report Review

Poor quality and customer service
February 12, 2025

I ordered a body suit and the stitching came undone as soon as I tried it on. Customer service told me to send it back for a replacement and I only have 7 days to do so. I mailed it back weeks ago and I still do not have the replacement. I emailed customer service again and received an automated response that they will no longer be using emails for customer service. I have NEVER heard of such a thing.

Date of experience: February 2, 2025
California
1 review
0 helpful votes
Follow Becki G.
Unfollow Becki G.
Share Review
Report Review

Great outfits at great prices
February 12, 2025

Used for a few years to keep my workout gear up to date and cure
Love all my pieces

Date of experience: February 2, 2025
Michigan
1 review
0 helpful votes
Follow Kathryn Q.
Unfollow Kathryn Q.
Share Review
Report Review

Shipping issues
February 12, 2025

I like fabletics products. However, shipping takes forever! I placed an order January 7 and have yet to receive my order.

Date of experience: February 2, 2025
Ohio
1 review
0 helpful votes
Follow Christopher D.
Unfollow Christopher D.
Share Review
Report Review

Since I joined monthly pricing has continued to rise while some options has become very limited for sizing making it harder to redeem credits for a true value.
Initially joined because the value of combos/outfits was worth the price. The styles/packages have changed creating less interest in continued participation in the program.

Date of experience: February 2, 2025
Texas
1 review
0 helpful votes
Follow G Z.
Unfollow G Z.
Share Review
Report Review

Wrong color
February 12, 2025

I ordered a pair of scrubs thinking they were teal and when they came, they were a dark blue, and I was very upset because I couldn't wear them to my nursing class because of the color

Date of experience: February 2, 2025
Texas
1 review
0 helpful votes
Follow Kathy R.
Unfollow Kathy R.
Share Review
Report Review

Not a good experience
February 12, 2025

I had a $30 "gift" from HP through Nift, and I started an order with Fabletics, I tried several times and could never see how to use the $30 gift, so I paid for the times myself. I felt like I'd been scammed.

But I received the items, I really like them both, however the top was too small so I sent it to my daughter and she loves it.

Date of experience: January 2, 2025
Florida
1 review
0 helpful votes
Follow Susan E.
Unfollow Susan E.
Share Review
Report Review

The Website is not very user friendly
February 12, 2025

I usually have trouble navigating the Fabletics website. It will be helpful if you group sets and coordinating tops and bottoms on the same page. When opening some bottoms, it will be helpful if you add the coordinating tops underneath, in order to purchase sets, when possible.

Date of experience: February 2, 2025
Florida
1 review
0 helpful votes
Follow Fca G.
Unfollow Fca G.
Share Review
Report Review

It sucks
February 12, 2025

The clothes are meh and I've been trying to cancel my membership for two days.

Date of experience: February 2, 2025
Alabama
1 review
0 helpful votes
Follow Dan X.
Unfollow Dan X.
Share Review
Report Review

DK
February 12, 2025

Purchased two pairs of pants and women's workout outfit.
Neither the pants or outfit fit.
We will be taking back the order to a retail store near us soon.

Date of experience: February 2, 2025
Ohio
1 review
0 helpful votes
Follow Moshe U.
Unfollow Moshe U.
Share Review
Report Review

Fabletics Jim wear
February 12, 2025

Feels good, works good, lots of compliments! Thank you!

Date of experience: February 2, 2025
Pennsylvania
1 review
0 helpful votes
Follow Heather O.
Unfollow Heather O.
Share Review
Report Review

Amazing price
February 12, 2025

Great clothes great value amazing price for men and women

Date of experience: February 2, 2025
Georgia
1 review
0 helpful votes
Follow Hester L.
Unfollow Hester L.
Share Review
Report Review

Fabletics has great customer service and has rectified all issues I've had but one particular carrier OnTrac has lost packages. They've had numerous issues finding my home which has caused me to contact OnTrac customer service for help. This has caused delays in multiple packages. I would rate OnTrac a zero if I could. However the quality of Fabletics clothing is outstanding. I will continue to purchase even though it can be a lengthy process.

Date of experience: February 2, 2025
Oklahoma
1 review
0 helpful votes
Follow Christy Y.
Unfollow Christy Y.
Share Review
Report Review

Great product
February 12, 2025

The products I purchased were great--good quality and all products I ordered were shipped. The shipping is a little slow compared to what we've gotten used to with Amazon and other companies but no complaints on that.

Date of experience: February 2, 2025
California
1 review
0 helpful votes
Follow Carol S.
Unfollow Carol S.
Share Review
Report Review

Easy to use online service. Returns are great if needed.

Date of experience: February 2, 2025
North Carolina
1 review
0 helpful votes
Follow Harry M.
Unfollow Harry M.
Share Review
Report Review

Wrong items
February 12, 2025

Though I love the apparel brand, this is the second time I've gotten the wrong items and had tracking/shipping issues based on the third party currier chosen. Upon calling my only resolve was keep waiting. Product did arrive but the size and style was incorrect.

Date of experience: February 2, 2025
California
1 review
0 helpful votes
Follow Joan X.
Unfollow Joan X.
Share Review
Report Review

Prefer original Fabletics product
February 12, 2025

Different styles yet same size…fit differently. Quality not as good as original Fabletics product.

Date of experience: February 2, 2025
Colorado
1 review
0 helpful votes
Follow Gabriella O.
Unfollow Gabriella O.
Share Review
Report Review

Inconsistent and not transparent
February 12, 2025

Some clothes are great but some are cheap and it's hard to tell online.

Prices were raised without notifications.

Date of experience: February 2, 2025
Pennsylvania
1 review
0 helpful votes
Follow Emily U.
Unfollow Emily U.
Share Review
Report Review

Just okay
February 12, 2025

Some pieces I was impressed by the quality like the fleece jacket and flair leggings I purchased. Other things just felt extremely cheap like the tank tops. It's somewhat hit or miss on trying to find things that aren't going to fall apart after 2 washes. I also am a tad frustrated that 1 member credit can either get you a really nice jacket or just a tank top, it doesn't really feel like this service is equitable.

Date of experience: February 2, 2025
Colorado
1 review
0 helpful votes
Follow Griselda H.
Unfollow Griselda H.
Share Review
Report Review

Always an excellent experience
February 12, 2025

Fabletics has some great products with sizes available for all bodies! The quality of fabrics are more often than not the best and their sales... You'll always get a great deal!

Date of experience: February 2, 2025