My first order arrived promptly, but I do not particularly like the fabric, and do not want additional pieces of clothing made from the same kind of fabric. I called to cancel my membership; after holding for about four minutes, I was connected to someone whose phone kept cutting out, and I could not understand a word she was saying. Called back, held for another six or seven minutes, got connected to a man who clearly was trying to convince me to change my mind. I get that, but at that point, I just wanted this done. A company that renders horrible customer service is not a company I want to do business with, period; the aggravation will be endless.

I should have read some of the reviews here first. I signed up for the VIP membership thinking I will just cancel it if I don't like the clothes. We'll I ordered some Lima capris in a couple different colors. Had to send them back for different size. When I reordered I tried them on they seemed comfy so washed them before I wore them to gym. The minute I started sweating they started itching terribly. I couldn't wait to take them off. I ordered some shirts for casual wear. They were OK but cheap fabric if course for 19.99 I expected that. I ordered my first outfit Jan 1st and ordered the Kimberly sweatpants and a top. The sweatpants were very cheap lots of polyester I went to return them and over a week later had not received the return label. Meanwhile I called to cancel the membership and the lady gave me a very hard time about canceling. I finally said the clothes are cheap I would rather buy Lorna Jane or lulu and pay the extra money. So I am now worried they will get trying to charge my CC which I can't seem to take the number off web site. I also returned some tights and a shirt over a month ago and they say they still haven't recieved it. I shop online quite a bit so understand shopping online and this company has the worse customer service ever. I have written 5 emails asking for the return label and called. I finally just got it.

I did not think the VIP membership was clear and have ended up with two outfits with the total cost of around $150. The quality of the garments are cheap and very poorly made. Everything had stray threads hanging from it and came out of their first wash badly faded and shrunk! This company advertises itself as good quality at an affordable price. It is in fact Dollar Store quality and way over priced. There are many other workout clothing lines out there with much better products that are batter value. It's a shame Kate Hudson has attached herself to this brand because I love her

I'm wondering if all of you complaining below cannot read. The website clearly states what it means to be a VIP member. There is absolutely no scam involved and when you order your first outfit at 50% off it clearly allows you to accept the terms. I have serious concerns on the literacy skills of the people online shopping. Read before you click to get a good deal! It will stop a lot of these unwarranted complaints.

I really do not understand why people are complaining about the policy that is clearly explained on the website. Your complaints are "user error" just because you choose not to read the policy makes you wrong not the company. The clothes were OK, the outfits cute, if you do not like to go to the store this is a decent option.

Totally unimpressed. This is very misleading who has the time opt out of an email every single month to not get automaticlly charge $49.99 a month for an outfit that you don't even have... CRAZY...

ABSOLUTELY TERRIBLE SCAM!

This company took unauthorised payments of £44 per month out of my bank account. When trying to resolve the situations they basically laughed at me and told me i would not be getting a refund. DO NOT BUY FROM THIS COMPANY!

My bank cancelled all payments and eventually the company did refund. This just goes to show what they are doing is wrong. This should be illegal.

Terrible customer service when I called to set up return. I started the call thinking I would make an exchange for a couple of the items plus get a full explanation of the VIP program. The explanation changed from it rolled over to credit to ( once I balked at this plan) I could let them know by the 5th of each month that I did not want to buy so would not get charged. I felt so uncomfortable with the whole conversation I decided to return everything, get full refund and get removed from VIP plan. When I didn't receive my return label, I called again and expected to quite possibly get a better representative who might make me feel better about Fabletics, instead she managed to be curt ( wondered if there were notes from earlier call) and made no effort to save me as a customer. Wow! Customer service needs some major work with their representatives.

I love the fit, the price and the quality. I read the membershio terms when I signed up. I considered wheteher or not the price and frequency of purchases fit my needs. It did. I work out a lot and I like the way they pit together the outfits. The sizing is accurate. I wish they offered more long jackets so I could cover up to run to school events when I'm short on time. Athleta and Lulu are soo expensive. It is a better deal REad the terms frst. Join if you want. The items are still reasonable if you do not join the club.

I bought a outfit and did not realize once you pay for the "discounted" clothing that they sign you up for their "VIP" membership where they charge you $49.99 a month without evening sending a outfit every month you just get credits! On top of that the pants I got with my order were see-through and the top was also cheaply made. This is a scam! I had an okay experience with customer service, they said they will credit my account and cancel my "VIP" Membership but only after asking me 3X if I wanted to downgrade or just try "skipping" months. So lame!

Don't be taken in by the offer of a full outfit for £22. To get it, you have to sign up for their VIP membership at a cost of £44 per month. You have to either buy or keep rolling over your credit so as not to be charged. A lot of people have unknowingly signed up for this because of the misleading website, not realising until they've already given the company a couple of lots of £44 - money they can never get back. Rip off merchants.

Worst company ever! Took a recurring fee out of my bank account every month for $49.00. Will shop at Lulu from now on. Done!

In most cases people order outfits in their lunch hour and the VIP membership on this website is an automatic thing if you go for the "discount bait". Very few will read the fine print in their legal declaration and that is what Fabletics is banking on. This is a CON. I'm in the UK so the charge is £44.00. To make matters worse I received the prompt emails (to give me notice to Skip that months payment) 2 days after the deadline and I didn't receive the first two months prompts.

I have only just realised that I have paid over £130.00 for absolutely nothing. I spoke to Customer Services who tried to tell me that MY MONEY was now a credit. I explained to them that without my prior agreement (they didn't get that) they were stealing my money. They agreed to give me 2 months £88.00 back. I told them I wanted it all but they said the first months fee was to PAY BACK the discount I got on the clothes! They are SCAM ARTISTS.

I train and run regularly and even I don't buy a new outfit every month. I work full time and don't have time to remember to cancel something they shouldn't be taking in the first place.

I then had to explain to the Customer Care lady that after this atrocious experience I would not be accepting her offer of becoming a non membership customer and having a look at some of the deals they have this month! Unbelievable.

By the way, to the people who have questioned the intelligence of people who have been scammed. I have now got all of my money back AND I have cancelled my membership with a company who sells second rate fitness clothing and scams you out of money every month. You on the other hand are still buying from them.

This is tantamount to theft and is a scam and I have made sure that as many people possible know about this. DISGUSTING!

I don't understand why people don't know about the bio membership, but I'm assuming because people just click on stuff and don't read. Anyway, I've had a great expiernce. My clothes came in 5 business days and they look great! The material seems like it was well made. I'd recommend this to all of my friends.

I was foolish enough to sign on and they at the check out tells you that you will be receiving a shipment periodically and get charged for it. I quickly asked the Customer Service to get me off the site and scrub my information. They said they cannot do so. All this site is just to get you hooked, sell stuff to you you do not want, and get your information and sell it. I am not happy about this. People should tell everyone not to even sign up for any deals with any sites until you know what you are getting into.

Terrible quality, website not helpful, and customer service tries to talk you out of returns and canceling membership. Very annoying. Here's the thing Fabletics... Sell a great high quality product that I would actually like to wear and don't auto sign me up for your "membership" and then you don't have to waste all your time and money on begging people for their money. The clothes look cute in a picture but material is very thin and cheap and fits awful. And I am thin! I work too hard to stay in shape to put on something that takes a great body and makes it look bad! Cracked me up when I returned all 15 items I ordered and then she still acted appalled that I wanted to cancel my membership! She asked me why and I said well, of I did not like 1 item in my order I doubt I want any more! Lol!