I have been ordering items from Fabletics for almost a year now and I'm not sure how people find the whole process so confusing. I thought it was fairly self-explanitory. I have ordered every few months and just opt out the others. All the pieces I have are great! They do tend to run a little small but if you read the reviews its easy to avoid getting the wrong size. My only complaint is that some products sell out very fast and are often not restocked:-/

The information about how to optimize a purchase on Fabletics is unclear and ambiguous. When realizing that I had inadvertently signed up for VIP membership (the terms of which did not become clear until after I shared information) I called customer service to explain my misunderstanding and to opt out. This proved to be very difficult.

Before 'getting started' they very vaguely mention that one of the benefits of fabletics is 'flexibility' in that you can opt out by the 5th of the month and with hindsight this makes sense of course. At the time it was completely unclear what this actually meant. You have to give your email address even before you see their products and that is how you 'sign up' to their scam and the cascade of damage is done. Granted what I bought from them was nice but I don't appreciate being taken advantage of. Also, all their 'good' reviews look fake. No reasonable person would knowingly sign up to this. As a company they should be worried about the inevitable consequences of an illegal operation. To deal with them go through your bank.

They give you a cheap intro offer to get you on their obligatory purchase list. If you don't respond to their site saying "no purchase" within 4 days of each month, they automatically charge your credit card and refuse to remove it.

Shame on me for not reading reviews of this company prior to buying any products. I figured it was a sure bet since it is Kate Hudson-backed.

I feel like I am a relatively bright person (corporate lawyer) but I got scammed big time from this company. There is no fine print (that I can find, anyway). I ordered $200+ worth of clothes figuring I could return them without any issues. WRONG. They evidently only let you return for an exchange and they have nothing in stock... not that you would want an exchange anyway. The clothes smell really weird and don't fit. The arms and legs are super long. Each item I ordered was too tight in one place and loose in another (or too long). An different size would not fix the issue. The quality was really poor.

I returned my items a few weeks ago and they show "in process." Can't get a written response (I tried via online email) and the chats are unhelpful. I went ahead and put a block on my credit card to avoid future charges and contested the initial charges since all items were returned and not refunded.

If you use this site (DON'T!): be sure you read all of the reviews first for tips. If you are making a return, spring for UPS or FedEx to track your return. I'd also get the name and employee number of who you deal with at the company and get a return number.

This company is really unethical. What they do teeters on being illegal.

Really disappointing. The sizing chart is inaccurate. The clothes fit too small so make sure you order up a size. The exchange process is unethical. I called to get a return label and confirm that I could exchange the leggings for the next size up and was promised the next size. I received the return label, packed up the leggings in the original packaging and sent them back that same day. After not hearing anything for three weeks I decided to call and check on the exchange. I was told they received my return but were out of the size I needed and they would issue me a credit in 3-5 business days. Of course I'm shocked and disgusted at their unethical behavior, holding onto the leggings I paid for and sent back and never getting back to me. This experience has trumped however great these clothes could be due to their greed and lack of respect for me, their customer.

70% of the outfits are quality and fit well, but you can't return anything that doesn't fit, only exchange, that assumes they have a replacement size/color in the exact same piece. I recently "exchanged" four items. Between the time I mailed the incorrect sizes back, they "sold out" of the replacement items. They didn't hold them for me. Their solution was to just cancel the entire return (keeping the items I returned but not crediting me anything). Once I called they dealt with it, but if I wouldn't have called they would have clearly kep the money and items. Kate Hudson, it is sad you are aligning yourself with such a poor quality brand/service. You had a chance to compete with the likes of Stitch Fix, but execution missed the boat.

Phone service is terrible as well. It is clear they outsource this to another country.

I have been ordering outfits for my girlfriend for over a year with ZERO problems. When you sign up for VIP you have to be smart enough to set a reminder on your calender to either order or log in and simply click one button to skip that month. After reading the reviews on this site it appears that most people lack the organization skills to be a VIP customer. To all of those dummies I have message: Go get the same quality stuff from LuLu Lemon for three times the price!

DO NOT BUY ANYTHING HERE. This site is basically a scam for 50 dollars. You might not even be able to desubscribe since they only do it by phone.

Worst company to do business with! Terrible, ill fitting clothes. Terrible customer service. Placed an order on Dec. 24th had to return everything, then they were sold out of anything I would take as an exchange. Been two months and I'm still waiting for my refund.

I feel so scammed. Apparently there is a $49 "membership fee" you unknowingly sign up for when you place an order. When I tried to chat with customer service online, they said they could not cancel my subscription and that I would need to call customer service. I called customer service and it was like pulling teeth trying to get the rep to understand that I wanted to indeed cancel my subscription and that I did not want a credit to my Fabletics account, that I wanted a full refund. She eventually agreed.

Let me also say, that I love subscription services and have memberships with Stitch Fix, Graze, Birchbox and Bespoke Post; HOWEVER, these services were presented as membership services. I feel like Fabletics intention is to slip the $49.95 membership by it's customers. I suggest they enlarge the fine print fast.

The actions of Fabletics are unlawful - please feel free to use the below when complaining and demanding cancellation / refunds. Citizens Advice will also take complaints (in the UK) and have referred the matter to Trading Standards and suggested we make a civil claim against this company.

The practice of automatically charging every month for something you don't want is known as INERTIA SELLING and is Illegal under UK Law (Consumer Protection from Unfair Trading Regulations 2008 as amended)

Their website has the "VIP Membership" as a default, not an opt-in. This is unlawful per The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide that "no payment is payable in addition to the remuneration agreed for the trader's main obligation unless, before the consumer became bound by the contract, the trader obtained the consumer's express consent", and also confirm "express consent cannot be granted if inferred from not changing a default option"

The website has a 'countdown' of a 1 hour special offer reduction, which is also illegal per Schedule 1 of the Consumer Protection from Unfair Trading Regulations - "Falsely stating that a product will only be available for a very limited time, or that it will only be available on particular terms for a very limited time, in order to elicit an immediate decision and deprive consumers of sufficient opportunity or time to make an informed choice"

There's also another wonderful gem in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which could potentially be taken to mean if you 'purchase' something with the 'credit' that they've taken it's to be treated as an "unconditional gift to the consumer" and you can keep it - however it's a bit of a grey area and I don't want to have to deal with this company ever again, even if I thought I could use a loophole to get things for free.

Trading standards are now investigating their actions, and have full copies of the website as it was at the time of my purchase. They are unlikely to get away with keeping this practice up. I believe BBC Watchdog have also shown some interest.

My first order for last month never arrived and they saw using the tracking that it was returned to them. They will neither give me a refund or cancel my membership. I'm going to have to go to my bank to make sure this fraudulent company doesn't milk out any of my hard earned money while not providing any goods/services in return. They even make it impossible to skip a month by not having the illusive "skip a month" button just randomly not be available. VERY DISGUSTING BUSINESS PRACTICES AND DISAPPOINTING CUSTOMER SERVICE. Kate Hudson we get that you're filthy rich but you should be ashamed to be part of a business that takes money and gives nothing to the people... no product! In some case when the product actually arrives from what I'm reading it's not good quality and the people can get nowhere with these awful customer service people you hire. AWFUL... Save yourself some hassle and money and just go buy these type of items locally... probably better quality too. :(

My daughter (12 yo) ordered something and missed the $50 charge for a membership. I have tried and tried to contact the company to cancel her membership to no avail. We ended up closing her account and starting over. Good lesson for my daughter, shameful busy practices by Fabletics. Who has a membership for clothing purchases?