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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Canada
1 review
7 helpful votes
Follow Mags D.
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Tried to write a bad review this afternoon and see that it has been edited or something. Like most other people I didn't see their scam that the membership fee would be applied each and every month whether you bought something or nothing. Kate Hudson should be totally ashamed of herself what with her millions making dud movies only to be sheltered by her mother Goldie, her father and her other father. Isn't what you have enough for you and your miserable family to live on that you have to scam the general public. Just another $#*! celebrity making millions off the general public. She's just as bad as welfare cheats - only richer!

Date of experience: March 9, 2015
California
1 review
14 helpful votes
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Hidden fee $49.95 per month charged to two of my emails because I forgot I had already signed up and NEVER realized I'd be charged? For 6 months? Never getting that money back and got nothing for it... disgusting business practices can't believe Kate Hudson would represent.

Date of experience: March 9, 2015
Pennsylvania
1 review
11 helpful votes
Follow K F.
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SCAM! I cancelled my membership on Jan 9,2015 received my credit on Jan 11,2015 and was completely satisfied. What I didn't know was that in February they charged my card another $49.95 and did it again in March! Since the account was cancelled, so I thought, I figured I didn't have to check my bill that a closely, but think again. I called today and the customer service rep on the phone was so rude and kept talking over me. After I asked to speak to a supervisor and put on hold for a few minutes she came back on to tell me that no one was available to speak with me but she would issue my credit but was still trying to convince me to us my 2 credits of 49.95 to purchase an outfit! Kate Hudson you should be ashamed of yourself! Karen(new Jersey)

Date of experience: March 8, 2015
North Carolina
1 review
10 helpful votes
Follow McKenzie B.
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Most of the reviews on here are saying it is a scam. It states that you can either skip the month or you will be charged $50 to your account so you can choose to shop later. I forgot to skip for the month of march and they happily refunded my account without hesitation. I love my outfit and I will be continuing to shop there!

Date of experience: March 8, 2015
Georgia
1 review
7 helpful votes
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Do not purchase anything. They will dump you into a subscription service and not allow you to cancel.

Sorry, Kate, you rock!

Date of experience: March 6, 2015
Texas
1 review
6 helpful votes
Follow Taylor C.
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They have been charging me 49.95 a month without my knowledge for the last few months. They said that they canceled my account but yet they saved all my billing info and wont delete it. They have been charging me for absolutely nothing without my knowledge. I will never use this company ever again.

Date of experience: March 6, 2015
GB
1 review
4 helpful votes
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Scam
March 6, 2015

As others have already said this site is very misleading- charging £44 a month for membership! When I tried to cancel the woman on the phone was so rude and condescending. Will never be buying from this brand again.

Date of experience: March 6, 2015
Virginia
1 review
4 helpful votes
Follow Tracy M.
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I have been working out for decades, this line is trendy, priced well and made well. It holds up to intense workouts, washes well and is comfortable.
I like the idea of a memenership and outfits put together for you. It helps me stay focused on other parts of my life and it helps to get me out the door on days when I don't feel like working out. I enjoy working out, looking good and saving money, this line let's me do this all at the same time.

Date of experience: March 5, 2015
Florida
1 review
5 helpful votes
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Sham of a company
March 5, 2015

After you buy 1 outfit for $25, the company Fabeletics continues to bill you $50 per month without notification. When I called customer service to ask what the charges were for, I was forwarded to the Phillipines where I got no assistance. Looks like they charge $50 per month for I don't know what. I would not want to be associated with a company like this. Such a disappointment. Avoid at all cost.

Date of experience: March 4, 2015
Florida
7 reviews
29 helpful votes
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Misleading
March 4, 2015

So, I believe that the clothes are probably good quality and comfortable. My issue is that a promo came across my FB feed - $25 for your first outfit. Of course they had select pieces to choose from for this promo, which is fine. By the time I was finished and to the checkout my total was over $75! It just really turned me off to make me go through this sign up and shopping process only to find the lied about the promo price.

Date of experience: March 4, 2015
North Carolina
1 review
5 helpful votes
Follow Lisa H.
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I have been ordering from Fabletics for over a year now. I love the style and quality of the clothes. They wear well and hold up really well to regular washing. You can get an entire outfit for the price of one "named brand" piece in other sports retailers. I really like that their designs are different and not the same thing everyone else is wearing. I am a VIP member and at the first of the month I get an email reminder to opt out if I don't want to order. Their VIP instructions to tell you that you will be charged and your account credited for future orders if you don't opt out. I think that some people have just not read the sight / instructions clealy. Some of their items do run small depending on the material, but when that has happened I have had no problems exchanging items for the correct size. I agree that the styles do sell out pretty quickly, but there are always new items coming out that I like just as well. I haven't had any major issues or problems and overall I am very please with the clothes I get from Fabletics and my VIP membership.

Date of experience: March 4, 2015
South Carolina
1 review
5 helpful votes
Follow Cathy G.
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"free shipping and free returns"? Read the fine print:
Free shipping IF your order is over $49.95 and "free returns" as long as you don't want actual money back... store credit only... if you want actual money, they will deduct $5.95 as a "restocking fee" (AKA return shipping fee?)... Fabletics offers 3 easy return options: (1) return for Fabletics membership or store credit for free; (2) exchange for another item for free; (3) return for a refund* minus a $5.95 restocking fee... Please note that any membership or store credit used to pay for an order will be returned as store credit and will not be eligible for a refund to a credit card...

Date of experience: February 28, 2015
Colorado
1 review
6 helpful votes
Follow Anna H.
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I bought one thing from them in December, then in February I realized they were charging me $50/month for some membership that I NEVER signed up for. I sent an email, never got a reply. So I tried their online chat thing (I really loathe talking on the phone) and as soon as I mentioned refund the agent disconnected. So I called them and the whole call the person kept pushing me to keep the service and saying I "had credit" in their store. I told her I didn't WANT credit, I wanted a refund. So she said she would process it (after trying to get me to stay for literally fifteen minutes. I don't have time for that junk). I look at my bank account and they've only refunded $50 out of the $100. I can't even get them to connect on the chat anymore, and I've sent several emails. I'll try calling them later today but I wouldn't be surprised if I don't get an answer. SO PISSED at this company.

Date of experience: February 27, 2015
Canada
1 review
9 helpful votes
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Horrible
February 25, 2015

They launched the Canadian site at the beginning of 2015. On New Years Eve feeling the vibes of a fresh new start - I ordered my $25 outfit. I teceived confirmation of my order. 6 days later nothing.
Called Customer service- they said I had placed my order simutaneously with 100 other people and by the time my order was sent to the warehouse all my items were out of stock. I had to pick an entire new outfit over the phone by the end of the day.
I called back to place my new order. The girl checked all stock and my order was placed. I received confirmation. 4 days later still nothing. Called back.
The woman said all my items were no longer in stock - I said it was impossible I placed the order on the phone. She said she thought her co-worker never sent it to the warehouse.
I had to order a whole new outfit over the phone. She told me the numbers of the items in stock (ie 112 cashel tops in medium, 70 pants in medium) etc. Again I received confirmation of my order by email.
3 days later still nothing shipped.
Called again!
Woman said all the items I chose were out of stock. I told her to delete me account.
2 months later my account has still not been deleted- they still have all my personal information.
I am saddened that Kate Hudson would support this. Fabletics turned my positive New Year into a headache.

Don't bother- especially if you are Canadian. The yoga clothing market is booming- all you need to find is a apandex polyester blend and you're set :)

Date of experience: February 25, 2015
California
1 review
5 helpful votes
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Horrible Service
February 24, 2015

I placed an order and after 16 days called because I had not received a shipping confirmation. I called and they said the order never went through despite being charged. I cancelled my "VIP" membership after arguing about getting a refund for the items that never shipped. Huge scam and waste of my time.

Date of experience: February 24, 2015
New York
1 review
7 helpful votes
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So sketchy.
February 24, 2015

I ordered my first outfit for 25 dollars, and as an active college student this seemed perfect. I signed up for the VIP membership (without really even knowing what I was signing up for) and I have to admit, it seemed too good to be true. I very soon realized that I was going to be charged $50 for each month if I did not buy an outfit, or if I failed to "skip" that month. I immediately called to cancel my order, and the woman who answered barely spoke English. She then proceeded to offer me 500 free reward points. Seriously, I watched my father run a company out of my home for 2 decades and I know a bad business model when I see one. Why should you have to offer your customer 500 reward points to stay with your awful company? I cannot believe Kate Hudson backed this company. I ordered clothes last week, and they are allegedly arriving tomorrow. Let's hope I get my package and the clothes are good quality. I will still not be recommending this company to anyone. I will stick to my Lululemon and Amazon finds, thank you.

Date of experience: February 23, 2015
Colorado
1 review
7 helpful votes
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Frustrating!
February 23, 2015

Once received, discovered the pants were too small, so I followed the exchange policy, supposedly very easy. I finally had to call because I received an email on "how to" exchange but never received the actual return shipping label. Once I called and received that, I packaged up and returned that same day. Almost a month later and I finally online chat to find out what is going on and they cancelled my order. Will refund me $19...? This will not cover the cost to exchange... I have to end up paying more for the same pants that come with the "free" $25 outfit. I decide to call in to talk to someone, and they put me on hold for 8 minutes then the phone disconnects... really. VIP service, what a joke. I am extremely bummed because I love Kate Hudson and figured this would be a top notch company plus the clothes look really cute. I would have been a repeat customer. Now I have to try calling back in to cancel service... wonder what will happen this time.

Date of experience: February 23, 2015
Wisconsin
1 review
5 helpful votes
Follow Maureen O.
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My daughter accidentally signed up for this scam! She fell for the TV ads that stated you could get a full outfit for $25.00! What a scam. When you sign up as a VIP member they automatically charge the credit card from the initial purchase every month $50.00. Extremely disappointed in the company and Kate Hudson. She is not really a good role model if she is backing this.

Date of experience: February 22, 2015
Ohio
1 review
11 helpful votes
Follow Chelsea T.
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You have the option to shop here and there, or as a monthly VIP. Know what you are signing up for. Most the people who are leaving one star reviews did not properly read and follow the website. It gives you the option to "Check out as VIP" which means you sign up for the recurring service. I have had no issues so far and am very excited for my next outfit. Should it maybe be MORE clear? Yes. But does it plainly say that you're checking out as VIP? Yes. If you didn't know you signed up for the recurring service that's your fault, not theirs.

Date of experience: February 21, 2015
Idaho
1 review
4 helpful votes
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Scam Artists
February 22, 2015

I have never had so much trouble with a company before. I signed up for VIP to get my girlfriend something for her birthday. I will admit that it was my fault to begin with, I did not read the terms of service that say you will be billed every month $50 dollars automatically. I ordered in October, so I got my first automatic withdraw in November. I didnt notice untill Jan. So I had been billed 3 times at this point (Nov, Dec, Jan.) I called them to get a refund and the worker was exrtemely rude and repeatedly told me I can not get a refund, and then put the supervisor on who then gave me my refund. I then asked to have my account deleted so I wouldnt get billed and she told me they cant delete it until they have given me my refund, but once I got it I would be deleted. Then Feb. Came around, checked my statements and I had been billed again, call them, they keep saying that no money has been taken out of my account, even though I have the bank statements to prove it. I will be taking them to court if they dont give me my refund. Yes, the prices are pretty good, but at this point I would have rather spent the extra money (BECAUSE THEY TOOK IT ANYWAYS). Absolutely the worst company, do not support them.

Date of experience: February 21, 2015