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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

GB
1 review
7 helpful votes
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Company does say in terms and conditions that when you sign up they will take £44 from your account each month - THIS IS VERY WELL HIDDEN AND NOT CLEARLY MENTIONED WHEN YOU SIGN UP. No other company I know runs a business model like this and its a truly unacceptable ethic to assume this is a general term or condition to purchasing goods or items from this company.

Date of experience: May 26, 2015
Texas
1 review
8 helpful votes
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STAY AWAY!
May 25, 2015

Stay away from this company, the "deals" are not deals. The company "signs" you up for a "membership". Their customer service is deplorable and canceling is a major time issue due to the lack of commitment by the company.

Date of experience: May 25, 2015
Florida
1 review
7 helpful votes
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Shame on Fabletics
May 22, 2015

At first i thought this was great, but until i had to deal with them, lack of customer service, scams, poor quality. Lack of followthrough. Unable to cancel easily

Date of experience: May 22, 2015
California
1 review
8 helpful votes
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My account keeps getting charged $49.95 - they scammed my daughter -- she didn't even know they had signed her up for it. I'm disputing through my credit card company -- STAY AWAY FROM THIS SITE!

Date of experience: May 22, 2015
GB
1 review
8 helpful votes
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Underhand company
May 21, 2015

VIP membership is a con and they are taking cash from people in an underhand way. When you complain on Facebook they remove all negative feedback to give a very positive bias on there feedback.

Company is a total disgrace, I would recommend you don't order anything from this company.

Date of experience: May 21, 2015
Australia
1 review
4 helpful votes
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The quality of the clothes is very poor and the sizing is completely wrong. Do not waste your money! They will also charge you monthly and the credits you get are just hairbands and other garbage. The worst company ever. Do not be fooled by this scam, stay away!

Date of experience: May 19, 2015
Louisiana
2 reviews
8 helpful votes
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SCAM!
May 20, 2015

Every so often, one of the Fabletics employees enters a review on how their company is"not" a scam. But, it most certainly is, take it from me, an ex-customer... They disguise all their hidden fees as a one time payment for one item. But somehow they are still able to charge your credit card without you knowing. Don't fall victim to the scheme.

Date of experience: May 19, 2015
California
2 reviews
10 helpful votes
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Fabletics is a lot like JustFab. If you do not want to make a purchase for the month, you have to remember to "Skip the Month" so that you will not be charged.

I was a Fabletics member for about six or seven months. I skipped every month except for twice. The clothing quality is subpar. I would compare the quality to Forever 21's athletic line. The tops that I have from Fabletics faded and became dingy after two or three washes. The workout leggings are not breathable or comfortable (at least the ones that I have are not). Fabletics is far overpriced for the quality.

Take my advice: Save up your money and purchase workout clothing at Lululemon or Under Armour.

Date of experience: May 19, 2015
Pennsylvania
1 review
3 helpful votes
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I only bought these clothes because it was from Kate Hudson... terrible reason. I dont think the monthly charges should be that much considering you only save me like what... 30 bucks on an already overpriced outfit. Also, when I went to cancel my VIP I got some woman who could hardly string a sentence together and continued to tried and convince me three times to keep a membership that I said I wanted to cancel. The call was terrible and all I heard was background noise, a woman who was hard to understand, and would say "like" and "um" after every word... UGH! I am so disappointed with this company.

Date of experience: May 19, 2015
GB
2 reviews
8 helpful votes
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DO NOT USE
May 15, 2015

Do not buy from this company, unless you are happy for them to take money from you whenever they want - even after you have written to them and told them you did not intend to create or even want an account.

Date of experience: May 15, 2015
California
1 review
7 helpful votes
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I cant believe another rich movie star trying to get more rich by scamming fans into a "MEMBERSHIP" just because you ordered clothes she endorses and put her name on! If it WAS that good, WE WOULD ALL KEEP ORDERING! So why scam us for monthly fees! I WILL NEVER SEE A KATE HUDSON MOVIE AGAIN!

Date of experience: May 14, 2015
Iowa
1 review
4 helpful votes
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Felt trapped
May 14, 2015

I was a member for more than 6 months. Didn't want anymore product. Quality was ok. But when I called number to cancel I got recording. Number has been changed or no longer inservice. Well, this is only way to cancel. Got online to chat with customer service, confirmed I had right number, continued to get recording & then it hangs up. I'm sure they have high volume of calls but this was not the message I got nor did it give me opportunity to be on hold. I'm sure they were hoping I'd give up & get automatically charged for another month. Felt trapped with no way out. I finally called my credit card service to block further charges.

Date of experience: May 14, 2015
Colorado
1 review
8 helpful votes
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Shady practice
May 12, 2015

I have been a Fabletics VIP member since the company started. Recently, I had over 940 points (1000 to earn a free outfit) when Fabletics decided to change the rewards program. It now takes 2000 points just to get a top or bottom! How shady of a deal is this? Also, the choices they give you are items you have already purchased or are being discontinued. Shame on Fabletics! If you are thinking of joining - DON'T!

Date of experience: May 12, 2015
California
1 review
9 helpful votes
Follow gia m.
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Signed up under the pretext I would get a free outfit after earning 1000 points. Then all of a sudden they changed this and you pick a item that has been discontinued or ugly colors left. Customer service sucks, it's like they say the same thing no matter what your problem is. Designed in California and made in some sweat shop. Could at least given Americans jobs especially because of the high pricing. Not even the costumer service employees are in the US. I will no longer participate in this circus. KATE HUDSON SHAME On YOU!

Date of experience: May 11, 2015
Florida
1 review
9 helpful votes
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Fabletics kept billing me EVEN THOUGH I cancelled my credit card. The charged me TWICE a month over a period of 5 months until I found out. Again, even if you cancel your credit card because of their previous unauthorized charges, the will still charge you to that bank account you used the first time. Luckily for me, I had used American Express and they took care of everything. I go online and there is no credit with them for those $49.95 they had been charging; so where does that money go? It says a lot about a company who knows about how unsatisfied their clients are and does NOTHING about it. So BE AWARE.

Date of experience: May 11, 2015
GB
1 review
4 helpful votes
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SHOCKING
May 11, 2015

Surely if you dont receive product how can you be charged monthly for porduct? I have had 3 monthly deductions of £44 for what

Date of experience: May 11, 2015
GB
2 reviews
5 helpful votes
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SHOCKING
May 11, 2015

This company is absolutely shocking. Very misleading site. I made a purchase on the 7th of April for £75 today the 11th of May they have taken £44 from my paypal account which they will not refund according to their terms & conditions!. As far as I was aware I made a purchase end of story. When you try to ring the company you are holding on for at least 10 mins. I will never purchase from this company again.

Date of experience: May 11, 2015
Massachusetts
1 review
8 helpful votes
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I called into fabletics months ago to cancel a VIP account I never signed up for. Basically they have taken over 200 dollars from me even though I have called their line four separate times to get them to cancel this account. They still havent done it correctl. I am a struggling college student I don't need to be shared by this company and it is completely ridiculous. DO NOT SIGN UP! All they want is to steal money from you without being very clear up front about the process you will have to go through to cancel these payments. I could have bought mugh higher quality athletic wear outfits from lululemon at this price.

Date of experience: May 10, 2015
Massachusetts
2 reviews
3 helpful votes
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Their customer care sucks. They are advertising products they don't sell on their site and when you write to customer care you get the answer to the wrong question, have to start again, etc. I also don't know who would pay $50/mo to order product. Over them and not buying. Shame on Kate Hudson.

Date of experience: May 10, 2015
Massachusetts
1 review
6 helpful votes
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Horrible customer service. I missed the "skip the month " by one day. I called customer service to see if I could skip the month. They use a foreign call center that READS you the rules of signing up for the VIP membership. Even though you are talking to a human the response is robotic. No compassion. I called to cancel my membership and I was on hold for 15 minutes. They are sending me a $50 outfit - they have no idea what size I am. Do not sign up for Fabletics. They do not care about a person they just care about screwing you out of $50 each month for their fee.

Date of experience: May 8, 2015