Was pretty disappointed with this after my first order. The pants run smaller and so I submitted for an exchange of 3 items. All three items were apparently out of stock and the cancelled the exchange, but credited my account for only one item. I called and got it sorted it out and decided to cancel my VIP membership. Associate stated I would keep my 3 credits. The website details one credit = 1 outfit. Apparently since I canceled my VIP membership 1 credit = $49.95. This was never conveyed to me and does not stipulate that on the website. When I called about this, I asked to have my VIP membership reinstated for the rest of the month that I had already been charged for. Then 1 credit = 1 outfit. BUT THEN, all of the sudden I only have 2 credit and a store credit of $49.95. I call back AGAIN and the associate told me that it was showing that the associate credited me $49.95 to my credit card? Then why is it showing as a store credit? Finally, I had had it. I had been doing a little shopping online to use my credits and literally 73% of the stock of the items I wanted was sold out. What is the point of being a member of this when I can't buy what I want? I asked for a full refund of all of my credits and store credits to which the associate told me that she could not do because I had already used my "one time" credit on the last phone call after we had just gone over that that was a mistake. Finally, after talking with her manager, I was able to get a full refund for all of the VIP membership charges. I'm done.

Bought some Leggings for £22 great I thought. Took 3-4 weeks to get here because their customer service team can't get an address right! They also use Hermes delivery who don't have a direct phone number. Finally got my Leggings and the size is not true to fit. Thought I'd keep them and give them away, seeing as they are £20 and can guarantee I'd have a nightmare trying to get my money back. Two months down the line and Fabletics have taken £44 from my account... Without warning they had signed me up to be a VIP member. I was totall unaware that this occurred whilst paying for my Leggings. At no point on my phone whilst ordering did I see anywhere where it said obviously that you were signed up and paying monthly for rubbish clothing. I despise this company. I work in customer service and the retail/end user side of the business for a UK distributor and I know how to operate a good customer service experience and I VERY rarely leave a review like this. Fabletics is not what I expected. Don't waste your time or money.

Very sad to see Kate Hudson's name involved with such a disreputable company. Wish I had taken the time to review this company but saw Hudson's name and did not bother. When you call to talk to anyone you get the runaround and then when I asked for a supervisor I found out that the number for customer service is in the Philipines. I had to cancel my credit card to get them to stop charging me monthly and not receiving any clothing

Worst ever! They lure you in with the 50% off deal. Ok, the clothes are fine. The tank top after several washings is not in good condition but the leggings seem to do well with multiple washings. What really steams me about this site is the "memebership". I read through the policies and procedures. I got what this was about. However, once you have a membership credit, you cannot use it for any of the sales or deals they advertise. For example, CyberMonday has clothing 50-70% off. I filled my cart, I have $150 in credits, but I do not get the Cyber Monday pricing, I get the regular VIP pricing which costs 50% more. I AM A MEMBER but instead of getting deals and discounts I get punished? I can't use my credit to take advantage of a savings opportunity. Are you kidding me? What is the purpose of the credits. This company has the most unethical business practice. Furthermore, when you go to checkout, they offer a great deal, only $9.99 to add something to one's cart, but once this is added, you do not get the discount. No return email from customer service regarding my complaint. I am all about reading the fine print but this company purposely misleads. I despise them. If I had a law degree, I would go after them for false advertising. STAY AWAY!

I went onto this website for the first time, and as with most websites, I was greeted with what was labelled as a Newsletter Subscription. As an interested, new, potential customer I decided to sign up and see what they had to offer.

The site then gave me the option to fill in a quiz and earn a percentage off my first purchase.

What it failed to state was that I was actually signing up for a VIP Membership and that from that point forward I would be charged a monthly rate.

Not at all happy. I understand this may have been written in the fine print but when I am asked if I would like to sign up for a Newsletter, I shouldn't have to be worried of underlying conditions like this.

I now have to go through a process of calling up to cancel, instead of just being able to do this online.

Was definitely interested in some of their products but based on my initial experience I will not be buying from this sight ever.

Already asked about fair trade materials and where manufactured. Did not receive any solid answers... just got the run around. I simply want honest answers. If there is nothing to hide then there sould be no problem answering these basic questions. Prior answers: materials from various sources and manufactured in Asia. So obviously not fair trade materials and possibly manufactured in sweatshops.

Okay, so today, 30 November, I called and canceled my Fabletics membership. Never received a direct answer about the products and do not want to support a company that cannot answer what I think is an easy question.

The cancellation process was fairly easy, but it did take about 15 minutes. It took time for the call to connect and then reached an automated service. Of course it made an offer to try to keep my membership, but I declined the $10 credit to my account. They only thing it couldn't do was remove my credit card info... so I stayed on the line and most likely was connect to a foreign country. They wanted me to give my reasons for cancelling, but I told them I had already done so. I informed her that I wanted my cc removed and wanted to reconfirm that my membership was canceled. I was put on hold for about 5 minutes. She said that my request had been processed and that I should receive an email in a couple of days with that information. I hope this is over and I will never have to deal with them again. Lesson learned... do my research before purchasing anything.

I have made one off purchase without signing up for VIP. Yet they set up Direct Debit to my account without me authorising it. When I emailed them with evidence that I do not have an account for VIP set up ( email address not registered by the website) they went on and set up one for link to reset password straight the next day. Beware as I had to block paypal from both of my cards debit and credit. Yet they still managed to set up direct debit. Shaddy scammers. Dont buy anything fr them. Customer service is absolutely uselles and have no basic knowledge of Consumer law!

This company sucks my mom ordered a lot of things and next day she got a call saying that they couldn't send her the clothes because her credit card was mexican and she was trying to get it shipped to portland she was trying to get it shipped to Portland because they won't ship to Mexico and one of my sisters lives there and was going to bring her order to Mexico
Other thing that sucks is their customer service people we explained the situation a thousand times we even called American Express and they said they authorized the charge it was fabletics who had a problem with my moms order we gave them all our info verified everything and the robot sorry supervisor had no good answers as why the order couldn't be sent too bad that my moms $600 order wasn't good enough for them instead she ordered from athleta and guess what they accepted the charge and clothes are already on its way

Do not pay for express delivery. What they fail to mention anywhere on their website is that it takes them 3-5 days to even process your order and then a further 2-3 days to deliver. This is despite them claiming Express delivery is within 2 days when you pay at check out. Customer service was appalling when I phoned up to query something.

All in all, great if you're not in a rush and don't have any queries. If you don't like hassle then I would avoid this company

Bought an outfit with the announced deal, didn't realise i was signing up to the VIP service (which honestly just consists of annoying newsletters and offers that are still overpriced) and was charged £44 per month for the past 3 months. Luckily i checked my bank statement otherwise this would still be going on. Had to beg the customer service person on the phone about 10 times to cancel the membership and he was still trying to talk me out of it. Still emailing with the customer service almost daily, but not lucky in getting anything refunded. Apparently i can spend the money in the shop online. Do i want to spend £132 on gym clothes? Not really! All i wanted was one outfit and now this. The member credit is really not straight forward and i can't find items that come to £132.
Pretty bad Kate Hudson would endorse this as a celebrity. To me this feels like a massive scam and i don't even want to know how many people are still paying the monthly charge without realising!

I heard about Fabletics through a Facebook ad. I decided to get an outfit for the $25 dollar special. I thought the website was clear about the VIP process and that I had to become a VIP to buy the outfit. (I've been in situations like this before so I knew to read all the writing before agreeing to anything). I have always skipped the month and never been charged on the months I skipped.

If you're complaining about opting into VIP membership without knowledge, chances are you failed to read your agreement. Even though this is annoying and not the best business practice, it IS your fault, and it didn't take me too long to understand the agreement I was getting into when I bought my first outfit. However it was tedious and annoying having to remember to "skip this month" every month.

What I do find annoying however, is you have to call a customer help line to opt-out of membership. Most companies allow you to do this online. The company does seem to take extensive measures to hold on to customers, rather than allowing customers to simply love the brand and become loyal.

I loved the product I received. Very good quality product. I wear it all the time.

I have cancelled my membership simply because I don't like the way the VIP membership works. I still stand by the product, but the company NEEDS to find a better way to do business.

I received an email not long ago about how outfits were 75% off so when I clicked the link I saw I could get outfits for 20$ so I figured why not! I read what comes with being a VIP member and I knew that being a VIP member meant being charged 49.95$ a month. But when I received the email today that I had been charged, as or they like to say "credited" 49.95$, I was caught off guard because when I bought that 75% outfit I was AUTOMATICALLY signed up. So I called to cancel and when the lady said why I said that I couldn't even remember ever becoming member so she proceeded to tell me that I was right, I had never signed up but that I automatically became a member because of that purchase.

I understand they are a business, but how is that fair?
I had no reason to take into consideration the fine print because I didn't even know it applied to me!
Love the clothes I did receive, but once I purchase for the credit I currently have, I will no longer be a Fabletics customer.

I really love all of the merchandise and I completely understood the process of being charged if you don't skip a month and I even forgot to one month and was charged and just had credit on the site. However, this month I skipped, I got a confirmation of skipping, the site said I skipped and my account was charged anyway! It withdrew $49.95 from my account and I got charged with overdraft fees from my bank. I had no credit on my account. I emailed them and they responded telling me I don't have an account. I called them and they told me it wasn't up to them for the charge and I had to contact my bank. When I decided to cancel my membership the woman talking to me was short with me and extremely rude. I am very disappointed because I love these clothes and I had high hopes for it. I will never use this or any other site associated with it again.

I was with Fabletics for about 10 months. In that time I purchased quite a few outfits. All of the tights and capris are great and holding up well through washings. Nearly every top has stretched, fallen apart, faded (even with line drying), and become unwearable. I called and cancelled, and yes, the rep tried to keep me as a customer, but I was patient and got beyond that. What totally annoyed me was 1) I got 2 friends to sign up using my personal code and was NEVER provided the promised credit. 2) Customer service remained unresponsive to my complaint, and 3) Prior to cancelling I used my accrued points to order a tank top and a wrist pouch for running. I never received the pouch. I contacted the service reps via email 3x's and have never received a response. So to heck with this company.

I am annoyed at both myself and this company. I know I should have read the small print and I am annoyed at myself for that, but I am also annoyed at this company for doing this in the first place. It is a ridiculous system obviously aimed at taking as much money from people as they can especially if the members get nothing in return. Also when I rang to cancel my membership the person I spoke to was determined to change my mind and kept going on and on about this deal or that deal. It was difficult to get her to accept no. Although she was at least polite about it. My advice is yes use the website if you want to, just make sure you know what you are getting into. I wish I had and will definitely do so in the future.