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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Utah
1 review
16 helpful votes
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-10 Stars
February 7, 2016

Bought something for my wife and didn't read the 'contract' when checking out. They will charge you 49.97 every month you don't buy something! Totally disgraceful! Its businesses like these that make this world a worse place. Never giving them another dime. On top of that the leggings my wife got were garbage. Crappy products, crappy customer service and just an overall crappy company.

Date of experience: February 7, 2016
Australia
1 review
15 helpful votes
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Buyer Beware
February 6, 2016

Thank God I read all these reviews. I joined up last week and got the $25 outfit but paid A$39. Oh well that's ok I will pay that as the outfit looked ok and free postage here to Australia. Got my order 4 days later no problem, am happy with the outfit and fits ok. Then by chance I log onto these reviews and am mortified to read that my Credit card will be debited each month be eventhough I don't want to buy anything - are you kidding me? Promptly rang up this morning and cancelled my membership and to be honest they were fine, it was cancelled and I did receive a cancellation email later in the day. But to be honest - I don't want to buy an outfit each month for A$50'- I mean how many gym clothes can you have? Such a scam, really needs to be investigated and I had no idea until I just stumbled across these reviews. Thanks so much for these reviews, has saved me a lot of dollars. Buyer beware and I really can't understand why Kate Hudson would affiliate herself with something so shonky. As for me, I'm sticking to my trusty Lorna Jane here in Australia - best gym clothes hands down. Xxx

Date of experience: February 6, 2016
Illinois
1 review
19 helpful votes
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Almost got sucked in.
February 3, 2016

Went to the site yesterday to order by $25 outfit. I made a profile and even entered my card info. THANK GOD that right before I hit submit, I did in fact read the 'contract'. I did not submit the order and closed the window. Today, after reading all of these reviews, I logged back into the site and tried to delete my card info, but wasn't able to. So I changed the card info to a card that I never activated and expired 4 years ago - it accepted it. My suggestion for those of you who are having a difficult time cancelling the subscription is to change your card info like I did, or call the card company and report your card lost or stolen. Yes, it's a pain in the butt, but perhaps easier than dealing with these shady people at Fabletics?

Date of experience: February 3, 2016
Kentucky
3 reviews
8 helpful votes
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Terrible
February 3, 2016

Never any colors in stock except black white or gray. Overpriced and no sizes available either. It's a ripoff.

Date of experience: February 3, 2016
GB
1 review
22 helpful votes
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Disgusted!
February 2, 2016

My boyfriend bought me a xmas present from you it was lovely. Then a month later £40 had gone out of his bank account and into his members profile on your website, a membership he had no idea he had agreed too! When he asked for a refund he was told that wouldnt happen and he would have to spend the money then close his account. This whole experience has soured our view of fabletics and after forking out £52 on another outfit we are infuriated and disgusted with the treatment from your company, I now cannot wear my gym clothes without thinking about this scenario and how angry it has made us. This whole situation has left us out of pocket as we are both students and the membership fee is what we live on for a week. I would just like you to know how serious this incident is. I won't be recommending you to any of my friends to prevent them from having the same experience we have had.

Date of experience: February 2, 2016
GB
1 review
15 helpful votes
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-10 if I could put it.
February 1, 2016

I did not sign up for the VIP and they took £44 off me in the first month, complained and they told me that you could not cancel by email you had to write and then after Christmas i forgot to skip and now they will not refund MY £44, I have sent loads of emails and now threatening legal and court case and they are still not giving me my money back, horrible company, please please avoid this company

Date of experience: February 1, 2016
Georgia
1 review
19 helpful votes
Follow L W.
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Kate Hudson should be ashamed. First of all, I was aware of the monthly charge for VIP. I joined as a VIP to get an outfit for $25; instead I was charged $39. When I emailed customer service they gave me an excuse that did not address the situation or make sense (something about the VIP membership, and waiting 24 hours?!?).

So okay, I thought I'd give them another chance. Bought an outfit and returned it, had to pay a restock fee. Ticked, but OK some companies do that. Ordered another outfit in November and returned it because I did not like the fit/style. I took a store credit because of the restock fee.

However, in order to get my $50 credit, I had to spend at least $100. WHY? It's my money, and I sent back the clothes. They were essentially holding my money for ransom. I could have the money I paid for items I returned, but only if I spend $100 mor?. Ridiculous! If I had known that would happen, I would have went for the return fee.

To make matters worse, I went to the website in February to opt out, and I saw that my credit is gone. Huh?!? Now I'm out 50 bucks.

This was the last straw, so I tried to cancel VIP. Had to call three times and spend an hour of my time before I got to talk to an actual person. The virtual customer service representative "Anna" would not let me, and repeatedly hung up on me when I asked for customer service. When I finally got to talk to a person, I actually had to be rude to get her to stop giving her sales pitch. I would not recommend buying from this vendor!

Date of experience: February 1, 2016
California
1 review
17 helpful votes
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Thank you reviewers
February 1, 2016

Thank God for people who shared their horrible experiences so that I could be spared the drama. I had a feeling before I typed my cc#... So I google these reviews...
I agree the site is confusing with false price advertising. God bless you all who stopped me from the drama and headaches!

Date of experience: January 31, 2016
Virginia
4 reviews
11 helpful votes
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Fire the site designer
January 30, 2016

Most annoying experience online shopping ever. Gave my legging money to Amazon. Fable tics should stop in over there to see what user friendly means. Search box. Multiple filters. Sign in to purchase not to shop. I tried the site maybe six months ago and then saw another commercial today. I was dumb enough to give them another look. Love the looks on Kate wish they were sold somewhere else.

Date of experience: January 30, 2016
New Jersey
1 review
9 helpful votes
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Be careful shopping on this site, They are terrible people. I have never been so shocked and upset by being mis lead. Be wary.

Date of experience: January 30, 2016
District of Columbia
1 review
25 helpful votes
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I was looking into maybe purchasing some of Kate's clothing line. Did a quick search bc I didn't like that you had to "sign up" just to look at the goods. Thank god I did. The reviews have just saved me possibly hundreds of $$ in unscrupulous business practices, cheap clothing and possibly therapy (lol). I'm staying away from the Fabletics site. I'm sorry for all of your unfortunate experiences. Thank you, thank you, thank you for saving me $$$!

Date of experience: January 29, 2016
Georgia
1 review
25 helpful votes
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This company is HORRIBLE. DO NOT buy from them. You WILL be scammed. My mother-in-law fell victim to an add on Facebook and bought me a $100 gift card that surprise surprise, CANNOT be used! I cannot get in touch with anyone from the company other than automated responses and the $100 was wasted. For those good reviews on here - ALL FAKE and I guarantee it is a part of their marketing strategy to cover their asses, but good luck because I am taking you down Fabletics if we do not get our money back.

Date of experience: January 29, 2016
District of Columbia
1 review
11 helpful votes
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Fabletics NOT affordable
January 28, 2016

fabletics.com
I never got a deal for first outfit for $25.00 nowhere does it explain that. I don't understand how it is affordable either? The commercials are false advertising. I don't blame Kate Hudson. Love her. I wouldn't want to put my name to that company. Shop TJ MAXX best brands at lower prices! Heck even go to Forever 21. They have cute workout stuff at affordable prices! Forget fabletics.com. Thumbs down.

Date of experience: January 27, 2016
North Carolina
1 review
22 helpful votes
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Disappointed
January 22, 2016

I saw the TV ad this morning so I went online to get my $25 outfit. I picked the Amery leggings at a discount price of $22.47, the Sylvia bra at a discount price of $14.95, the Everette bra at a discount price of $14.95. So when I go to my cart the items are not at these prices and I can't find an explanation as to why. I called customer service several times. First call the lady couldn't give a reason for the price difference then call was disconnected. 2nd call, after recording said to hold the line was silent, I hung up. 3rd call same thing. 4th call, man said the discount was the difference between the regular price and the VIP price. Clearly he didn't know math, I just thanked him and hung up. Won't buy from this company. What happened to getting an outfit for $25? Kate Hudson should get away from this company unless she's in on the whole scam. Very disappointed!

Date of experience: January 22, 2016
Australia
1 review
7 helpful votes
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I was served by Hanna and Carl from fabletics customer service in regards to cancelling my vip membership when I found out about the monthly fee printed under my receipt and, it was a hassle free and smooth process which I really appreciate. I only waited for approximately 3 minutes and the staff was respectful and dealt with my requests in a professional manner.

Date of experience: January 21, 2016
New York
2 reviews
31 helpful votes
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One is committed to spending $49.95 every month and you have only 6 days to notify Fabletics that you are skipping a month or your credit card will be automatically charged. Apparently the reminder went into my Spam folder because I was charged without a heads up. Bad enough. I knew this going in, so, I blame my own stupidity for signing up. To make it worse, the quality of the athletic wear I purchased was awful - crooked seams, cheap material, poor fit. In addition, I think that they sell your email address to every available list. I had never received so much junk mail in my life until I signed up with Fabletics. I spend half the day 'unsubscribing' to junk mail senders lately. To Kate Hudson: has your career sunk so low that you have become a money-grabbing scammer? I would never let my name be associated with such a shoddy, non-transparent company, much less-so if I were well-known. By considering only the bottom line, you have besmirched your reputation and joined the ranks of sell-outs rampant in this country.

Date of experience: January 21, 2016
Iowa
1 review
15 helpful votes
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Affordable... really?
January 20, 2016

Not only does this company let you know LAST minute that you will be paying $50 a month for this "affordable" workout apparel, they also lie about your first outfit being $25. They change it to being 50% off at checkout which will end up being closer to $40. I had to call and cancel the $50/month membership in which the lady tried for awhile to talk me out of it which was annoying. I received my $40 outfit in the mail and I'm not pleased in the least bit. Thin, cheap material. This company is a joke.

Date of experience: January 20, 2016
Australia
1 review
15 helpful votes
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$#*!S
January 18, 2016

Bunch of money hungry $#*!s should all be locked up

Date of experience: January 18, 2016
Texas
1 review
19 helpful votes
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My daughter who attends university saw the ads ordered and then charges on her credit card. She did not authorize anything and yes always read fine print but why can't kate h do an honest business and just sell clothing with no membership ONLY. Is she that unsure of just using her name alone and doing an honest business... one word... KARMA

Date of experience: January 17, 2016
Georgia
1 review
29 helpful votes
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IMPOSSIBLE TO CANCEL
January 17, 2016

I decided to cancel because money got a little tighter and I couldn't afford it anymore, and they make it nearly impossible. They put me on hold for FORTY MINUTES and the whole time I was on hold, an (844) number that I don't know called me over and over. Other people have reported the same number calling them when they called fabletics to cancel, so it appears to be their technique to get you to hang up on the cancellation call. When I finally got on the phone with a person, she would not take "no" for an answer. I had to repeat myself for about twenty minutes until she finally let me cancel and then she put me on hold again before confirming my cancellation. She argued and argued with me about the affordability of fabletics (as if she understood my financial situation better than me) and it was a really awful experience. Please do not buy from them. It's really unethical.

Date of experience: January 17, 2016