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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Arizona
1 review
10 helpful votes
Follow Elan P.
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Great Products!
February 1, 2018

I love the reviews of the people who give it one star who clearly state that they did not read the fact that you pay $50 a month or SKIP the month. I reecieve no less than 3 emails before they charge my account every month saying Purchase or Skip. It's NOT a Scam, my daughter and I have purchased and loved Fabletics wear for years now. I skip my monthly purchase 85% of the time and have never had a problem returning or exchanging something that did not fit. There were a few months that I forgot to skip, not happy with myself but, it's not a waste... a few months later I used the credit to purchase a pair of leggings as a gift for someone or myself. PEOPLE... LEARN HOW TO READ AND CHECK YOUR E-MAIL. DON'T BLAME AN E-COMMERCE SITE FOR YOUR LACK OF DILIGENCE!

Date of experience: January 29, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Elan,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

XO,
Sherry

Canada
1 review
3 helpful votes
Follow Alana F.
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Disgusting scam
February 6, 2018

They force you into a monthly membership for 50$ US then charge your cc with a bunch of small payments of about 1 $ this is a HUGE red flag of a scam. Put a block payment on your CC even after you cancel your forced membership. This company is repulsive.

Date of experience: January 28, 2018
Pennsylvania
1 review
6 helpful votes
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Total rip off
January 30, 2018

The quality of the materials used is shoddy and loses its elasticity with the first washing. They scam you into a membership and charge your credit card for a new outfit a month. Then they send you an email telling you your free outfit is waiting. I finally realized this when I saw over $400 of charges I did not authorize. I quit and they wouldnt return my money - I had no alternative but to use the credits I was owed. It was years ago when they first started up so I no longer have my order ID but I see the commercials on TV and they make me sick. Kate Hudson should be ashamed of herself. And seeing Demi Lovato pushing them on tv makes me think so much less of her. Maybe she has someone to hand wash her daily gym clothes but I expect most customers do not.

Date of experience: January 26, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Angel,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

Florida
1 review
3 helpful votes
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Love their clothes!
February 1, 2018

While the membership is not for everyone, it it perfect for me! As a fitness professional these clothes are great quality and bring a level of sophistication to my practice!

Date of experience: January 25, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Jenna,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,
Sherry

Massachusetts
1 review
3 helpful votes
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VIP Membership
February 6, 2018

I am was very disheartened that I inadvertently signed up for VIP member because I wanted the 2 pair of yoga pants for $24. I am bit dismayed at a wealthy well known celebrity would endorse this kind of business practice. Who that heck needs $49.99(curious amount) of athletic wear a month? Shame on me for not paying closer attention to my credit card statements. It was the holiday season and I work two jobs so I did not read my statements as closely as I should have. So now I PAID $124.97 for two pairs of mediocre yoga pants. At the very least I should have received a personal email reminding me that I was not ordering or skipping my monthly fee. Kate don't you have enough money already? Should add ZERO to rating

Date of experience: January 25, 2018
Florida
1 review
4 helpful votes
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Poor quality
February 6, 2018

After placing an order of two items and waiting over a week for them to arrive, they are finally here. One of the leggings is DIRTY and looks like it was worn before. Even the stitching in the back is broken. How embarrassing! Why would you ship such thing to a client?

Date of experience: January 24, 2018
GB
1 review
5 helpful votes
Follow lucy d.
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After raving about a pair of leggings and a sports bra which I had purchased, my friend made me aware of the VIP SCAM! No where during the purchasing of the clothes was there any notice of a monthly payment. WATCH OUT FOR THIS!

However, I did have no problems with the online chat and my membership was cancelled within 7 minutes so i suppose it could've been worse!

Date of experience: January 22, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Lucy,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

GB
1 review
8 helpful votes
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I would also give zero stars if I could, I too was signed up for VIP membership without knowing and when I called them I was simply told I should 'read the terms & conditions, there are no refunds, you should have cancelled before 5th of the month'. WELL I WOULD HAVE HAD I EVEN REALISED I HAD AN ACCOUNT.

Absolutely outrageous, I have had no emails to inform me of my account or the cost. Will NEVER use this site again and will warn everybody to stay away.

BE WARNED!

Date of experience: January 17, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Sarah,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

California
1 review
6 helpful votes
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Scam
January 20, 2018

Terrible marketing strategy. They also lost my package and then when i finally got it, it had a giant hole.

Date of experience: January 16, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Kay,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

California
1 review
6 helpful votes
Follow Jenae H.
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I was also unknowingly signed up as a VIP member, wasn't told about the $50 monthly charge, or that you have to "skip the month" to avoid the charge! I only found out when I checked my bank account and saw the money gone. I tried calling 3 times and the wait was 15-17 minutes each time (even though their website says their wait time is ONE MINUTE!). I waited longer than that, and the phone was never answered. I resorted to the live chat. I had to sit on there 3 times to finally get help. When I told the "agent" I wanted to cancel my membership and to get a refund, they asked me, "You don't want to use the credit for a Fabletics purchase?" NO! They kept giving me the run around, saying I was provided the Terms and Conditions and knew what I was getting into. 1. THAT'S FALSE, otherwise I wouldn't have signed up and 2. Instead of patronizing me, just cancel my membership like I asked! They refused to give me a refund, which I don't understand. I was finally just so over it that I didn't even care anymore. Luckily, they did cancel my membership. I know that other people weren't so lucky!

Date of experience: January 14, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Jenae,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

New York
1 review
7 helpful votes
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Disappointing
January 15, 2018

It was very easy to order from, however I have been trying to cancel my account for a few days now and no one answers the phone or chat. I have been on old for 30 minutes and nothing! I would not recommend Fabletics or it's affiliates to anyone.

Date of experience: January 12, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Sheila,

We’re sorry to hear about your situation. Our member services team will get in touch with you right away. Thanks!

Best,
Sherry

New York
1 review
7 helpful votes
Follow Liana H.
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After you unknowingly get signed up for a VIP membership which charges your card $49.95 every month, then you can't get through either by phone or online chat to talk to anyone in order to cancel membership and get your money back. Horrible company and horrible customer service!

Date of experience: January 11, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Liana,

We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Sherry

New York
1 review
5 helpful votes
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Terrible scam
January 13, 2018

Ive been trying to contact customer services 3 times on phone, 4 times chat and one time on Facebook. No response what so ever. Is there even a customer care? Extremely frustrated and upset.

Date of experience: January 10, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Andy,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

GB
1 review
4 helpful votes
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Scammers
January 12, 2018

Dont go near this company! Taken lots of money and wont refund it and the goods are not even that great. My bra top has ripped already. They are just out to rip you off. Im fuming that they are getting away with it. Why hasnt someone stopped them?

Date of experience: January 9, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Nicki,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

New York
1 review
6 helpful votes
Follow Josephine D.
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The website does not always work nor was I alerted properly when I could skip the month and the website would not allow me to do so. I need to return all three items I ordered due to size issues and material quality. I called customer service and was told I would be on hold for 4 minutes which then ended up being almost 15 minutes where I was then accidentally hung up on before I could even give my account information where I then had to call again be placed on hold where I was put in contact with someone who I couldn't understand and was unable to provide me with any help or information.

Date of experience: January 7, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Josephine,

We’re sorry to hear about your situation. Our member services team will get in touch with you right away. Thanks!

Best,
Sherry

California
1 review
7 helpful votes
Follow Cammie T.
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I created a membership so that I could purchase two pairs of leggings - one of which I did not receive - and then went on to find out that Fabletics charges $50 a month for the membership. When I went to cancel it, they would not answer my phonecall, so I attempted to cancel my membership via livechat. I asked the person to cancel my membership and in response, they offered to give me some reward points instead, and when I said "No, I would like to cancel my membership," they ended the chat and did not cancel my membership! Awful company.

Date of experience: January 5, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Cammie,

We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

California
1 review
5 helpful votes
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Ripped Off and Lied to
January 8, 2018

There is one star because the service doesnt allow ZERO Stars. My daughter bought one of their outfits and months later 3 charges appeared on my Credit Card. Adding up to 150 dollars. They gave me the run around and then finally promised they woudl refund me. Needless to say they dont even answer your emails. So they ROBBED ME, THEN LIED TO ME, and now they SIMPLY IGNORE ME. Its a crappy scam. They are thieves, Its a shame that Kate Hudson is in on this, I respect her work on teh screen, but robbing from people and lying to them is a different story..

Date of experience: January 4, 2018
Sherry E. — Fabletics Rep
over a year old

Hello Miguel,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Denmark
1 review
13 helpful votes
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HORRIBLE SCAM COMPANY
January 2, 2018

Material and is not flattering in the least bit. They charge you $50 a month for your "VIP Credit" which is a total and complete rip off. You cannot even process a payment on their website. It will just keep giving you an error message. I have three credits valuing $150 and I cannot use it because the website cannot process payments. Good luck trying to contact anyone from customer support. The phone number doesn't work and NO ONE WILL ANSWER THE CHAT ON FACEBOOK OR WEBSITE. HORRRIBLEEEEEE COMPANY NEVER USE

Date of experience: December 30, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Jessica,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

Georgia
1 review
1 helpful vote
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Great selection!
December 26, 2017

The site has a really great selection! Prices were reasonable. I will order from this site again!

Date of experience: December 24, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Laquisha,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,
Sherry

New York
1 review
1 helpful vote
Follow Nathalie M.
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Fabulous fabletics
December 26, 2017

The outfits are so fresh and chic. I found myself wearing it more casually than actually going working out. I get a lot of compliments whenever I wear them. Far better than other brands out there... Even my hubby loves it... keep it up Kate... Fabletics forever!

Date of experience: December 23, 2017
Sherry E. — Fabletics Rep
over a year old

Hello Nathalie,

Thank you so much for your recent business with Fabletics. It is members like you that help keep our lights on, and we couldn't be more grateful.

Stay fabulous!

Sherry