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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Easy ordering and redeeming my credits!
Quick delivery and everything fit as expected!
I can be very rough on my clothes, and Fabletics products stand the test of time with me. The products, more often than not, are true to size, and I love the patterns and colors.
Hello Courtney,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I love that the leggings seem true to size. I have tried other brands. Nothing can compete. I have no lunge-bottom issues.
I am short, so shorter sizes would be nice, but nothing to worry about.
I would really enjoy a selection of long tee shirts. I trust the bras and leggings. I would be inclined to trust tops, too
Hello Kamilee,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping through our selection and product sizing.
Best R
The site is super clunky and junky. I always have issues viewing items and managing my cart.
Hello Beth,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with our website. We’ll be sending you a private message right now. Thanks!
Best,
Clark
Love my Fabletics leggings & tops. Very comfortable. They wash & wear very well.
Unfortunately, for the last 2 months, when i get "my picks" at the beginning of each month, I've tried ordering more items... The website has been crap. My shipping info "isn't found" and shipping is impossible.
I'd be Happy to order more but can't... It needs to be FIXED!
Hello Nicole,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with our website. We’ll be sending you a private message right now. Thanks!
Best,
Clark
Great clothes! Love the styles and how they fit! Love the fact that the credits build up, you don't have to use them right away!
Hello Samantha,
Thank you so much for loving our brand! We are glad you are enjoying our products! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Each piece has always fit just right. Great fabrics, great quality.
Hello Michelle,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I saved a bunch of memes credits only to still have to pay $40 for DELIVERY. Even then, the delivery has taken almost two weeks. A scam and not worth my time or money. I'm extremely disappointed in the company.
Hello Michael,
Thanks for sending your review! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further our shipping process and delivery timeframe. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I've had a couple shirts and shorts…the collars of the shirts get loose after a couple of wear/wash cycles (and I mean just a couple, I didn't wear them that often). The shorts are starting to do the same. And the monthly fee that you have to opt out of as well as the payment structure should have been a red flag for me. If your product is good you shouldn't need to sucker people into a monthly payment and heavily 'discounted' prices that were actually just jacked up to begin with.
Hello Nathan,
Thank you for your review. We are sad to hear that you are not happy with our VIP membership program and the quality of our products. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Not happy with the scheme or the product. RIP off as far as I am concerned.
Hello Shauna,
Thank you for your review. We are sad to hear that you are not happy with our VIP membership program and product. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
In browsing the app to shop what is advertised as many different prints, it's very misleading! I click on a legging which shows multiple options in colors and prints for it to open and adjust to only one color choice. I've been a long time customer and have shopped multiple other brands because of the limited selection available to a long time customer over a brand new customer. If it didn't take so long to reach a service representative I would have already canceled my membership… instead I just skip every single month and spend money elsewhere.
Hello Jess,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The products are great and are super comfortable. However, checking out is always a huge headache. Whatever 3rd party site you use to process transactions just gives you error messages for no reason and with zero options on how to resolve it. I am currently trying to check out and purchase 4 items and it just keeps telling me to update my shipping information. I have logged out, refreshed, cleared my history, etc. The same error message still comes up and does not let me purchase the items. I have never had so much trouble while trying to give a website my money.
Hello Nick,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an error with your order online. We’ll be sending you a private message right now. Thanks!
Best,
Clark
Never have the cute prints in 2x. They only have plain or ugly colors in 2x. Just not worth the membership.
Hello Catherine,
Thank you for your review. We are sad to hear that you are not happy with our selections. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
The $50 a month is a good price for an outfit or leggings but the selection for outfits at that price point isn't real.
Hello Leslie,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with our Member Services Team. We’ll be sending you a private message right now. Thanks!
Best,
Clark
I do love fabletics and always wear them. Costume service is good but I just wish you all would just be in stock more with my favorite leggings. It seems everytime I wanna use my rewards, everything I love is ALWAYS out of stock. If there is a way to know when certain stuff is back in stock, that would be so helpful. Thank you!
Hello Amanda,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
When my husband went in to pick up my order he was treated poorly by the in store associates. Even though I called before to let them know I would be sending someone else in my place to pick up my order (they said it would be fine if he had a picture of my ID) they acted like he was inconveniencing them and he was doing them a favor. I get that good employees are hard to find but rudeness doesn't cut it.
Hello Leslie,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with our Member Services Team. We’ll be sending you a private message right now. Thanks!
Best,
Clark
Terrible fit! Not at all the accurate sizing way too small and I am a size 6
Hello Michelle,
We are sorry that you are not pleased with the sizing of our items. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Do not order from this company unless you know for sure you want to be charged $50 per month if you order or not. Then you only have 5 days a month to skip the charge. This is a horrible service for anyone who just wants to try out the apparel. I just wanted to try out a couple pair of shorts for the upcoming summer and now I'm being charged VIP charges. This is a horrible practice!
Hello Ross,
Thank you for writing a review! Your feedback about our VIP Membership is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I placed an order about 22 days ago when they had their 2 pairs for $24 shorts deal. It has still not arrived, I spoke to my first representative with the live chat feature and they did not say anything before ending the chat. I then spoke to my second representative on the live chat feature and she only told me information about my order than I could find on the tracking page, she then told me to contact them again in 5 days if the order did not arrive. It didn't arrive so I then talk to my third representative over Facebook messenger and they told me to wait 4 more days and if it hasn't arrived to contact them again. Well, 3 days later I got an email saying they my "return has been received", this happened to be the order that I have been waiting for. As soon as I got the email I called their hotline and talked to my fourth representative and she told me that the delivery ran into some bad weather and they decided to just send the stuff back instead of completing the delivery. She then told me that the items that I ordered are now sold out, after they were apparently already in transit to be delivered to me. They were only able to get me instore credit. My order consisted of 4 pairs of shorts and a tank top that were all on sale, the total was about $77. So before when I was about to get 5 items, I can now get only one pair of shorts and maybe a bundle of socks. I am overall extremely dissatisfied with my experience with Fabletics, which sucks because I do think they make a good product, but what is the point of a good product if the process of acquiring it is such a hassle.
Hello Jack,
We are deeply sorry to hear about this, and we are even more sorry to have disappointed a customer. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
The overall quality of the clothes is a B+ so I cant see paying higher than the "member" prices for these outfits. Men or Women. My issue lies in the lack of flexibility with the member auto pay. You can not place your membership on hold or stop more then one month. I can't tell you how many times I have been charged because I forgot my monthly opt out. Maybe I should stop the member program you ask? I can't. If I do stop the program I no longer have access to my member credits= my money. So until I buy 5 more outfits I need to make sure I opt out every month prior to the 5th. Wish me luck. I think the last straw on this is also when you DO pick an 'outfit' you qualify for free (also slow) shipping once you purchase 2 outfits. Outfits are conveniently priced at exactly the threshold of free shipping. On top of that, once you begin the payment process, import taxes and fees are added to every purchase you make. So I after I pay for shipping and then taxes to use the money of mine that you already have it starts to creep back up to the original price. Cutting into my member "benefits". Here is my tip. If you like Fabletics, shop in store to save shipping and taxes, and shop sales like anywhere else. You'll never keep up with the Member Benefits package. Even if you have two girls who live in tights and sports bras.
Hello Ross,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hello Melissa,
Thank you for your review. We are happy to hear that you are happy with our service and quick delivery. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark