On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love the power hold leggings. Love the sales. Customer service is excellent.
I have enjoyed so many great outfits in colours, styles and fit. I have cancelled my membership since I am actually spending more than I should on workout clothes.
Hello Cindy,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Cheers!
Best regards,
Chad
Maybe I didn't understand the program but is seemed like the credits you get were just going towards an item that was almost the same value as what your monthly fee was so I don't really see where the benefit is as the savings aren't worth the commitment.
Hello Scott,
Thank you for writing a review! Your feedback about our price is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Erin,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
Ordering online was easy. The size was exactly right for me, they were beautiful and high quality.
Hello Mahya,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I recently purchased some items. I live in Australia. It was very difficult to return the items from Australia. I initiated a return so many times but would never get the required courier documents. A very unsatisfactory process. I will be cancelling my membership.
Hello Kate,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered difficulties in returning an item and you want to cancel your VIP membership. We’ll be sending you a private message right now. Thanks!
Best,
Clark
Everything in my order was cancelled expected one item. After paying tax and shipping to Aus, it's so expensive and not worth the cost.
Hello Lea-Anne,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I think Fabletics had a really good period about 2 - 3 years ago... Lately I find things to be a bit of hit or miss and I have slowly lost interest in their products over time... I am about comfort and quality before fashion trends... the last items I purchased I loved the basic crop and shorts (so versatile and comfy) and then there was the disaster set I also ordered - it was so unflattering and I will never wear. The one thing that has made up my mind, however, to leave fabletics behind is the price increase. I understand business is business - but with inflatation everywhere at the moment and no income difference I have to say bye bye bye
Hello Jodi,
Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was disappointed with the communication with my order. I was initially given a date, the delivery date was changed a further three time.
Hello Winston,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with your order. Our Member Services Team will email you right away!
Best,
Dean
They cancelled My purchase just before it was supposed to arrive and I still got charged. I have not been refunded. Not only that but even though it said I would be getting free shipping it charged me for that as well. This is my first time trying this brand and I'm extremely disappointed and angry will definitely be cancelled my subscription. Would not recommend!
Hello Cindy,
Thank you for writing a review! Your feedback about the order is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Site is easy to navigate and I love the options. The models do a nice job of showing how the pieces fit
Hello Ally,
​We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Normally arrived by now when ordered on May 1 but not here yet and tracking indicates still in transit. Seems to be taking awhile this time.
Hello Tammy,
Thank you for writing a review! We are continuously striving to satisfy our members’ needs as much as possible, especially with shipping out orders. We will contact you shortly to assist you further.
Best,
Dean
I used to hate leggings and sports bras because neither of them fit well. These leggings don't slide down every time I move and I can get the bras on and off even though I have a bad shoulder.
Hello Donna,
Thank you for your positive review and for sharing this with others. It was great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I have not received my item yet but have been sent multiple requests for a review. Please stop spamming my inbox!
Hi Meaghan,
Thank you for providing feedback about the emails that you received! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I love the product. Everything is made well and fits great!
Hello Caroline,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I feel extremely taken advantage of and have no hesitation in stating what this company is doing is FRAUDULENT.
I've finally gave in and made a one time purchase in December 2021. They reeled me in with a fantastic sale that was what I now understand, too good to be true.
I used an older email account because I knew in my gut I would be getting a ton of marketing. I also used my PayPal credit account which I rarely use and hardly check my statements.
Lo and behold, it's May now and I have been being charged every single month since my original purchase in December. Yes folks that's January, February, March, April and May. It looks like I'm being charged $49 a month or something to that effect.
I honestly had wished I'd made this initial purchase through my bank because they would've resolved it right away however, I had to reach out to PayPal and got someone who's English was not so great.
Anyway, when I reached out to Fabletics via chat and told them I never signed up for any kind of membership and could they please provide proof as to when I agreed to a monthly subscription? I was told I was "automatically enrolled" in a VIP membership but the person I was chatting with had no idea what my last name was and said there was only a first name on the account. Account? I never set up an account create an ID or any kind of login. When I asked for my money back I got this very weird and confusing response that I could skip a payment by logging into my account. Then when I tried to respond that I felt their company was scamming me I got no further reply and could not make any more comments!
Just wow
Hello Leslie,
Thank you for sharing your experience with our VIP membership. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Happy with the price and overall experiences and the look of Fabletics so far
Hello Shirley,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Very good, just as explained. I got a pair of sweats and leggings which are both very good quality!
Hello Eva,
Thank you for the kind words that you've said about us! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Mary
Ordered 3rd of May, still got charged the monthly fee. Part of my order although has been in Canada since the 10th of May, it still has not arrived
Hello Catherine,
Thank you for writing a review! Your feedback about the charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Always so happy with what I receive from fabletics, and this is no exception, everything I ordered was in great condition and super comfy. Love it!
Hello Grace,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Krista,
We are glad you are enjoying our products and promos! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth