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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I felt the shorts I ordered had a very poor fit. First of all the size range seems to run smaller than other American products. Second, the waist band of the shorts does not have any flexibility to it so that it will conform better to various body types. The first shorts I ordered were large and they seemed to be too small and the waist band didn't give enough to hug my body. I ordered my second set as extra large and they are way too big. I feel the overall design of the shorts needs to be improved as noted.
Dealing with Fabletics has always been super easy. Great customer service, delivery, and products.
Hello Shannon,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
You scam people into thinking they are just buying shorts
Hello Peyton,
Thank you for taking the time to leave a review and we want to know more about it. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Clark
I wear fabletics almost everyday for my workouts. I was also looking at finding so more relaxing and comfy around the house. As a professional I am always dressed up - so sometimes it nice to come and relax in a cozy outfit.
Hi Marsha,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
I can't say enough about the Fabletics brand. The construction of the pieces is great. It holds shape and withstands the beating I give it with cross training and running activities.
Hello Marci,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Hope to hear more from you in the future!
Best,
Mary
Fabletics offers the most stylish, comfortable, affordable clothing! I love wearing them for running, Pilates, running errands, casual outings or just hanging around the house. I have a slight addiction and can't seem to pass up a sale!
Hello Stephanie,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
Fast service, items arrived as described, great packaging.
Hello Sherlonda,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Dean
I purchased a pair of sweatpants and they had a hole in the crotch after the first time I wore them. I contacted the company and they weren't willing to help. Clothing is very poor quality for the price.
Hello Natalie,
We value all feedback, so we appreciate you taking the time to tell us about your experience with the quality of our product. Right now, we'll send you a private message. Thanks!
Best,
Clark
Every month they make it very difficult to skip the charge of however much it is, but when you cancel your membership all of your credits go to waste. The VIP is a scam, don't get into it. Their clothes are mediocre as well, which I really dislike because for a while I'd buy them and they were great quality. Recently though, their quality has been terrible. I wouldn't spend my money here again if I wasn't scammed into staying by all the member credits. Save yourself the trouble and stay away from this company.
Hello Avery,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Clark
Hi Judy,
Thank you for sharing your feedback regarding the website! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Easy site to navigate, great products and customer service
Hello Tiffany,
Thank you for taking the time to share your positive feedback on our products and the website! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
Horrible! They say you can skip a month, but then do t allow you to. They just keep charging every month
Hello Rebecca,
Thank you for taking the time to write a review and sharing your thoughts on our skip-the-month option. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Long shipping times - good quality product - too much corporate wokeness - need to ensure you skip month if you don't want to be charged - should be the other way around
Hello Joanne,
Thanks for sending your review! Your feedback about our shipping process and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I originally was just ordering an item from Fabletics. Apparently, on the order page, there is an option to 'become a member' that you have to uncheck in order to not become a member. There is no clear indication or verification that you are signing up for a subscription service.
I noticed the heavy $54/mo charge on my paypal after 2 months. This is also shady because I actually only ever approved a PayPal payment for the original item continued to use that approval for on-going monthly payments.
There is no way to cancel the subscription on the website. It can only be done via phone. The first time I called to cancel ti never happened. I cancelled the monthly charge on PayPal but Fabletics put in a new authorization without my approval. Finally, after the second call, I was able too cancel.
Even then, when you cancel, you lose any accumulated credits that you build up from the subscription.
Super, super shady.
Hello Chel,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I thinks it's pretty shady to charge customers a monthly membership fee and not be more upfront about it. The product I bought was Decent but the time and energy I had to spend to cancel my 'membership' that I was going to get charged monthly was infuriating!
Hello Tim,
Thank you for taking the time to leave a review. Your feedback about the member credit charge is important to us and you want to cancel your VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Clark
Easy to navigate website wish more was in stock would have purchased more if there was. Need more neutral shorts and less contrasting ties
Good quality shorts
As an older woman in her 60's who works out quite a bit and is in good shape for any age, I find that the clothes on Fabletics are designed predominately for a younger crowd. Cropped tops, barely-there bathing suits, and cropped jackets seem to be the norm. The quality of the clothing seems to have gone down as new pants arrive that are already unraveling or have little compression left in the material. I am considering canceling my membership as I have credits that I can't use because there is nothing that is 1. Different from what I already have or 2. Appropriate for someone older. I do like ordering for my daughter so perhaps I will keep the membership for that reason.
Hello Patty,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Sales for VIP members are always the best deals! Great quality exercise apparel.
Hi Sharon,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Tina
Excellent stretch fabric! Very comfortable and of amazing quality... Highly recommend it! A+++
Hello Max,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Comfort, color and wash is the best! If you don't have any, you need some! I have no regrets with Fabletics!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz