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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I wish there was a greater selection of shirts and sweatshirts that weren't cropped and conversely more cropped leggings options. All leggings would be improved by leg pockets. Would also like to see Fabletics reapond to different plus size body types like large thighs and hips and small waist.
Fabletics is a true example of outstanding customer service. Customer satisfaction is #1 and they are so accommodating! They provide incredible immediate attention. A pleasure to do business with as well as a top quality product
Hello Pat,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Best,
Allison
I can honestly say the best brand of clothes as far as a comfort I have ever owned. Thank you so much!
Hi Joshua,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Most importantly, I love the products. The clothing is very comfortable and there's enough variety to suit my needs. I love the mens products and my wife loves the women's products. The prices are good on their own, and you can time sales and strategically use your monthly credit to find even better deals. I was able to quickly and easily return any products that didn't fit.
Hello Michael,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
I love anything about Fabletics, from the concert to the fit. I haven't found any piece that isn't well made.
Hi Stephanie,
Thank you for your wonderful feedback! We're very glad that you love the items that you received. We love being able to provide the products that our members seek. And we really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
I love the quality and the fit of the leggings and bras.
Hello Shianne,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
There are times where I can't scroll through pictures, I miss the "see on other sizes" feature that once was on EVERYTHING. I feel like I can't ever access more than a handful of reviews on a product, I wish There was a system in place that divided written word reviews VS reviews with pictures. I love most every product I have ordered, I just wish there was more of a selection of "cute" modest products.
Hello Rachel,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Still struggling with finding the right size. I am tall but not necessarily tall enough for the tall sizes. But I am heavy so I can get into the XXL but its a struggle. So my Fabletics leggings are no my go to and I wish they were.
Hello Mary,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the sizes we offer. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Fabletics has nice clothing wear but never seems to have any of their top items in stock or in small sizes. I believe they just advertise the pictures without really having the items. It was always difficult to find what I liked from their store and when i did they never had it in my size. I would spend hours hunting for the right item because none of their good or top items come in sizes under XL.
And they have confusing language to trick you into signing up for their monthly membership when I had already canceled the membership once.
Hello Teala,
We value all feedback, so we appreciate you taking the time to tell us about your experience with our website and selections. Right now, we'll send you a private message. Thanks!
Best,
Clark
Fabletics unsubscribe e-mail opt-out doesn't work. Please do not give them your contact info. I wish I didn't. They are relentless regardless if you unsubscribe or not.
Hello Obatola,
Thank you for your purchase. For assistance with the email concern, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I wear a size 4-6 depending on fit, so ordered a medium due to my waist. (Injury) I can get these in but they're so restrictive I can't keep them in. Sent back fir a size large 2 weeks ago. Waiting.
I love the fabric. Best of all brands I've tried, now just need to get the fit right.
Hello Judy,
Thank you for sharing your experience with the size of the item you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
It's hard to navigate back and forth in your website.
Your delivery is poor. Takes 10 days, sometimes more than that and you don't keep the tracking updated… just stays in limbo
Hello Daniel,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I always have great service with fabletics. I wear leggings practically every day and these are by far my favorite. Fast shipping and great communication too. Thanks!
Hello Mysteen,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
I love the product however the time it takes for the products to be delivered is to much. Keeps me from wanting to purchase because I dont know how long it will take to come in. Getting anything new for a special event cant happen due to the extended ship time. I also dont like that because I sent a package to my daughter Jasmin, my account name was changed. The account is for Marcia Deatherage not Jasmin Havens.
Hi Jasmin,
We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.
Best,
Tina
Everything I have purchased from Fabletics have been quality materials and wash and wear well. I have been refreshing my wardrobe and these items fit right in. Thank you.
Hello Patricia,
Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Dean
I purchased a pair on sale thinking they would be nice for golf. Approximately a month later I was charged an additional $56,00. Obviously, I didn't read the fine print. I wouldn't have purchased if I was aware there would be an additional charge. To date, I haven't worn them because the pockets aren't deep enough to carry ball markers, tees, etc.
Hello Tom,
We value all reviews, so we appreciate you taking the time to tell us about your experience. Your feedback regarding the monthly charge is essential to us. Right now, we'll send you a private message. Thanks!
Best,
Clark
The fabric of the clothes was rough. I had to call in to cancel and it was a super awkward call i didn't appreciate.
Hello Rebecca,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Website is intuitive and design is simple. The product offering is always being updated and on trend. Cloths are high quality and fit perfect. I purchase the leisure and business casual clothes.
Hi Donovan,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Cute clothes! Well made, easy to care for. I wear them every day for exercise, lounging, and out running errands. Very comfortable, and though I've not used the return option often, the returns I've made were very easy. I'm extremely satisfied with all aspects of my Fabletics experience.
Hello Lynn,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephanie,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad