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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Love the fit and feel of the pants, but I got a nice orange and purple pair of tights, unfortunately they are not so flattering when I workout. My sweat stains are so visible in all the wrong areas- looks like I pee myself after a workout slightly self conscious of that.
I was very excited about the product promise and the promotion (2 shorts dor $24), but didn't really understand I was signing up for a subscription until my credit card was charged with ~$54 a couple of weeks after.
Shorts are really good (only complain is that they take quite a bit to dry out, if used for swimming) but I do not consumer fitness clothing to live up to that subscription.
Fortunately, customer care was quick, responsive and nice to cancel the subscription and refund me upon request.
Hello Flavio,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our VIP program and products. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I didn't get my order. Sent to the wrong address and never corrected. Hundreds of dollars lost. Unsubscribing asap.
Hello Cannon,
Thank you for taking the time to leave a review. We are sad to know that you did not get your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
They subscribe you to a monthly charge in the small print and then you cant even get what you want because the charge is more than the cost of what you would spend
Hello Aaron,
Thank you for sharing your experience with the VIP program and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love all my outfits! They're stylish and comfy and make me excited to go workout I just wish that shopping in the site in mobile was more user-friendly. I don't like that after clicking one item, when you back, you're take. To the top of the page rather than where you left off. With such a large variety to choose from on the site, this quickly became quite annoying.
Hi Antricia,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Tina
I'm a bargain hunter. So I wait a few months then I get to go shopping. I get a lot of the sales products. They are the most comfortable, high quality leggings I've ever had. The pockets are a must. Luv, luv, luv.
Hello Denise,
It is our desire to keep you satisfied with our services, unique styles, and great quality products at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Allison
My package was scheduled to arrive one week ago, but I have not received any updates on where my package is or when it is now scheduled to come in.
Update- Jennifer contacted me about the process. She reached out to me and responded quickly. Love the shorts, just didn't expect waiting this long when the second package that shipped came before the first.
Hi Jeremy,
Thank you for sharing your feedback regarding your order! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
So that means that if I don't actually purchase anything with my credit I'm loosing money. What a scam. I want out. How do I cancel my 5 year membership? And get my credits back?
Hello Heidi,
Thank you for sharing your experience with the membership. Your feedback will help us know what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Super fast shipping very affordable fashionable clothes with exceptional quality and long wearing.
Hello Jacquelyn,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
I like the deals available and the quality of the clothing
Hello Michelle,
Thank you for trusting us to be your source for top-quality items at an affordable price. We appreciate your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
Feels like a scam. You sign up for a membership (very hidden) and if you don't watch the CC statement you will be charged $54 every month. They will refund if you ask but the deal is shady.
Hi Diana,
We value our members and your feedback about your VIP membership experience. One of our Member Services team will get in touch with you right away.
Best,
Tina
I have loved purchasing from Fabletics. I honestly loose track of everything I get but I don't have many pieces that I end up returning or not liking. Loyal member!
Hello Chloe,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Fabletics. Happy shopping!
Best,
Mary
Website helpful for remote use and communication. Product quality is very good with lots of choices and sizes.
Hi Anne,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Tina
Hello Lana,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
Best,
Mary
I love the perks of being a VIP! Great sale prices on the items I wear and the fabrics (Powerhold & Motion365) I love!
Hello Christina,
It is our desire to keep you satisfied with our services, unique styles, and great quality products at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Allison
Hi Tara,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Tina,
Orders from online took weeks to deliver every single time. Tracking was never accurate. I ordered a pair of the "one" shirt which is supposed to be able to use as swimming wear and one time in a pool and the color faded terribly and now looks like Tie dye.
Hello Eric,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and delivery service. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I loved being a Fabletics VIP member. I've retired and can no longer afford it but while I was a member I purchased lots of outfits.
Hello Allison,
Thank you for taking the time to leave a review and your feedback about the VIP program is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Poor quality leggings, already pulled after only a few times wearing them. The selection/options each month were slim, and it was difficult to manage the subscription.
Hello Carley,
Thank you for sharing your experience with our products and the VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I use to love fabletics and the quality and how it fit my body and did roll down while running. I came back and tried them again and was shocked by the material and how it did not feel the same as before. I tested them out for a run and the pants started to roll down and not stay in place within the first 1/4 mile. So disappointed
Hi Stacey,
Thank you for providing feedback regarding how the item fits! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.
Best,
Kim
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Urszula,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz