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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I like the clothes and fit, however why do I have to pay more for an item as a member and loyal customer than a new person you are trying to recruit?
I think we should be entitled to the same sale prices as a non-member
Ordering was east of course. Shipment came quickly. Shorts are amazing! I have finally found an athletic shirt that is comfortable to wear regardless of the activity and looks good to boot.
Hello Brian,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Love love love the clothing. Very durable and breathable fabrics. Wish there was more leggings with pockets and capri cuts. Sports bras are good but wish there were more strappy v cut styles like they used to have with padding. But love the fabrics and how there are different things each month!
Hello Myra,
Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Me cobraron 2 veces el mismo monto un mes después, de no haberme dado cuenta me siguen cobrando
Make you sign up for a membership with cheap quality merchandise. Complete waste. Don't waste your time or money. Gave it 2 stars because one t-shirt was decent.
Hello Kevin,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP membership. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Hello Markus,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I'm super happy with quality of all the clothing I received, and cheap price you get with vip membership. The big variety of styles and materials is very nice as items i'm buying are never repetitive. I love it!
Hello Aleksandra,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Website very user friendly! I love how suggests continuously appear as you scroll through my favorite selections.
Hello Freddie,
We are happy you are enjoying your online shopping experience! Thanks for your fantastic feedback and we're glad you are enjoying our website. We love hearing from awesome members like you!
Best regards,
Chad
Always incredible deals and products that are great value for the prices especially if you're a member of monthly subscription programs! Wear Fabletics from gym to work and out and about all the time!
Hello Eugene,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
Website glitches included but not limited to:
Freezing.
Ordering going through for items already sold out (then not informing the customer).
Points not being used thus charged full amount and still having a credit to use.
Customers don't come first (almost being punked or frustrated into spending more money):
Discount codes not working.
Skipping months moved from single to two step process.
Credits not going as far for products.
Sizing changes from product to product due to fabrics so you can't count on always buying the same size, again frustrating.
When I was a member my size would sell out before I had the chance to shop (felt like I was being forced to impulse buying and I don't participate in that because I want to retire within my lifetime.)
Product:
Good quality, usually.
I don't feel like all products are vetted well Aka not actually being worn by real humans before being sold.
Cute/hip styles.
Sales:
Now the only way I buy and renew my membership (after years of frustration being a member) is when I know I want something and I have the money to spend and it is on sale.
Hello Bailey,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our website and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I responded to an ad that was three specific items for $12. I got one pair not three. They told me I did something wrong. Whatever, it fit terrible and I would want two more anyway. Then I discover they have charged me for 2 months of membership. There is no real explanation of the membership when you go through the purchase, so I had no idea what I was signing up for would charge me monthly. I had to call to cancel, and they kept trying to sell me more crap.
Stay away. You can get the same level of quality stuff elsewhere cheaper.
Hello Andrew,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP membership. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
None of the items I've purchased from Fabletics, and I've bought bras, tops, and pants, have been to my liking and I'm not very picky. The clothes just don't feel good and do not support my size and curves.
Hello Joe,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our products. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I've purchased a ton of stuff from Fabletics and never been disappointed!
Hello Kristan,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
So happy with my purchase. The shorts fit great and they last forever. Very comfortable material. Will buy more in the future.
Hello Jake,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shorts! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Great clothing but don't like how the member credits work. The sale prices are cheaper so why pay 59.00? I would rather pay less for a monthly membership and just get access to the sales.
Hello Carter,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love fabletics! All their clothes seem to fit in just the right places! Good quality too
Hello Jen,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Initially I as excited about your product. If you look at my account I purchased several/multiple items in the first 3 months I had this. Right before Christmas you no longer had my size or the colors I wanted. I figured ok things would restock first of the year. It was late Feb and still no sizes or colors I wanted. Then both my son and I started to notice holes in our pants and the stitching starting to come apart in different areas. I had recommended several people as I'm a varsity basketball coach and serve as one of the Pastors at my church. I heard the simular stories from others. When I called to complain all I was offered was an apology and that I could pause my account till my sizes and colors returned. I cancelled my subscription.
Hello Joe,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and availability. We are also saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Tiktok ads dont mention a $60 a month membership... apparently its against the law to write reviews that aren't true so thats how you know im right
The mobile site is very frustrating. It's difficult to save your sizes, and to go back to your search from an item. I feel like I'm often left irritated by the site and then give up and don't purchase anything.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad