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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had an entire order not delivered and then in a different order I was sent the wrong color in the item I ordered. There is no chat or email option to resolve this issue.
I have attempted to place orders numerous times over the last couple of years. The order doesn't process and I will get an email stating they had to cancel my order giving 1 of two reasons. Either they could not process my credit card ( yet when I forget to skip membership for the month, they have no problem processing my credit card on file) or it's an inventory issue. It has happened so many times that it is not worth the trouble and I have been waiting to use my credits so I can cancel my entire membership.
Hello AnnMarie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your orders. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I loved the products 10/10 but I just didn't want to pay 60$ a month will most definitely buy more cloths tho
Hello Cody,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
In store is great beside lack of supplies as online. Online needs some help with communication with issues on orders.
Hello Alyssa,
Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our availability. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Customer service is great, the clothes are super well made and fit great, overall awesome company.
They have really great products and can be affordable. It would be nice to receive a reminder email that we would be charged if we do not skip or use our credits.
Far better quality than I originally expected. Fit is almost perfect. Certainly good enough for a 3XL.
I bought a pair of pants at a discounted price after seeing a tv advert. I didn't notice the catch was that I was signing up for a membership that would cost me $60, which negated the discounted price. Your company emailed me three days after the date eligible to cancel the membership so I ended up paying $90 for some low quality pants. I'll never buy any of your products again.
Do not fall for this! It's really tempting to get the 2 for $24 deal and their quality is actually good but their items are extremely overpriced! I have many issues with this company... First, you get charged for 1 credit every month and you used to be able to get anything from the site, even if the cost was more than your credit. This has now changed and you have extra costs depending on what you choose. 2nd, I have been trying to use my credit for over a year and everything I click on is always out of stock! They told me to check on the beginning of the month and I set an alarm on my phone for the 1st of the month and still, everything I check is out of stock. 3rd, I would love to have used my credit already but I cant because everything is out of stock and now they tell me that my credit will expire! Unreal! Total scam! They charge ahead of time, have nothing in stock so you cant use your credit, and then they keep your money and say sorry bye. Will never sign up again!
Hello Daniela,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our availability and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have purchased from Fabletics for quite a while. I love seeing bodies of all sizes in the outfits and seeing people who look like me in the outfits really helps me feel more confident when placing my order. I don't always enjoy working out and having cute matching outfits to wear makes me feel better while working out. I have never received a product that was not excellent quality, including my yoga mat!
Hello Jennifer,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide the best styles and quality for women of all sizes. Come back and check us out soon. Have a great day!
Best regards,
Chad
I didn't agree to the membership along with subscription fees. Maybe you guys should have an alert before allowing people to purchase so people can know. Very unacceptable!
Hello Davon,
Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
It takes way too long for shipping and the tariff charges are ridiculous. I do like the some of the colors that are offered.
Hello Rebecca,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our shipping service and the taxes. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Placed an order for 2 pairs of shorts, never received and inquired about them before the next payment came out. After some back and forth on phone the agent said my selections were out of stock now but afterwards I checked website and no issues
Offer me 25 off but said no thanks fu refund
Hello James,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I decided to finally try the Fabletics deal two for $24. I placed an online order for two Medium sized yoga pants but one of the leggings came in a size a Large. I couldn't get in touch with anyone regarding a return or exchange so I just took the loss. Besides that, the material is really nice but the waist size of the large was way more comfortable than the waist of the medium pair. The large pair were too long and hangs past my feet while the medium was the perfect length.
Hello Gabrielle,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your leggings. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything I've ordered has fit perfectly and the comfort is amazing!
Hello Dyshaun,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
If I could give zero stars I would. First to have to pay a fee to buy the clothes cheaper is ridiculous. And I canceled before my first payment was due. My husband got 3 pairs of pants. And they were the wrong size in a 32/32. When we tried to exchange them for a 32/30 and we were told that size was considered "short" and not common and it was going to be hard to get that size. They were always sold out of the 32/30 and if your always sold out and your a 5'10' man with a slim waist, maybe it is a common size! The store was able to find ONE pair and they shipped it to us and when it arrived all the labels were cut out of it, including washing and size and the zipper was broken. We had to return it again to the store where they happened to have one pair that was the same size that was just returned so we exchanged it. Now we have a credit for $19 (the cost of the pants with the membership) and can get nothing for it. I will never purchase clothes with this farce of a company again.
Hello Melissa,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our products and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I love fabletics product! I work part time at a gym, and work out almost everyday, and their stuff is top notch. The leggings NEVER slide off, tops are super comfortable and fitting, and it's all really easy to wash. 10/10 would highly recommend
Hello Katya,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I appreciate the quality of the material. It's not flimsy it's great material.
Hello Anna,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Easy to order, great selection to choose from, and quality apparel. I sent most of my order to my college aged boys and they love the products. They and I will be ordering again.
Hello Guy,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laree,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your orders. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad