Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
grey stargrey stargrey stargrey stargrey star

Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Kearney M.
Unfollow Kearney M.
Share Review
Report Review

Not enough for men
May 13, 2024
Updated review

There seems to always be limited amount of variety in not one but all stores. The comment that is always made is we restock in the beginning of the month… It's not the case. Just do better in store.

Date of experience: May 3, 2024

NOT ENOUGH MAKE SELECTIONS OR OPTIONS AT THE STORE LOCATIONS
December 1, 2022
Previous review

My experience with fabletics clothes has been great. I wear it so much at the gym and around I should be sponsored. But every time I go into the store locations, yes every single store, the mens section is very scarce. Honestly it reminds me why I continue to skip the months and why I'll be leaving soon. For me as a consumer it's like I'm walking into a women's clothing store hoping to find men's clothes I see on the online store. It's not like that at other active clothing brands stores like Lulu. I get disappointed almost every time. And the workers always make it seem like I either came at a bad time of the month or things are out of season. Make it a male clothing brand too! I also y'all have to do something about that delivery company. THEY TAKE TOO LONG.

Date of experience: December 1, 2022
California
1 review
0 helpful votes
Follow Justin O.
Unfollow Justin O.
Share Review
Report Review

Takes 3-4 days to get the order simply shipped and then about 5-7 days to receive on all my orders. Process takes too long to get an order. With that said, I do love the product!

Date of experience: May 3, 2024
Minnesota
1 review
0 helpful votes
Follow Rabab E.
Unfollow Rabab E.
Share Review
Report Review

Review
May 13, 2024

Very happy with the customer service and the products. Always great quality, my favorite exercise outfits!

Date of experience: May 3, 2024
Texas
2 reviews
0 helpful votes
Follow Bruce V.
Unfollow Bruce V.
Share Review
Report Review

I bought some pants from them, at FULL PRICE, and they enrolled me in a monthly payment plan. Not knowing this for three months, made the pants cost me over $200.00!
For what they call $20.00 a pair! The second pair that I bought were BRILLIANT TERQUOISE instead of the navy blue I ordered. I can only use them for bedtime.
I wish they wouldn't so hard to deal with.😕
I love the product but hate the billing.

Date of experience: May 3, 2024
Utah
1 review
0 helpful votes
Follow Amy X.
Unfollow Amy X.
Share Review
Report Review

Excellent service
May 10, 2024

The City Creek team is always so wonderful. They're the most knowledgeable and kind sales people I've ever worked with. I get better service here than I do in some luxury brands. I recommend Fabletics to all of my friends... the quality product, and the wonderful customer service it make worth going into the store vs. shopping online.

Date of experience: April 30, 2024
Mary L. Fabletics Rep
over a year old

Hello Amy,

It's fantastic to hear about your positive experiences with the City Creek team! It sounds like they’ve set a high standard for customer service, combining expertise with kindness in a way that makes every visit special. It’s great that you’ve found value and quality that surpasses even other brands, and your willingness to recommend Fabletics to friends is a testament to the exceptional service and products you’ve received. Thank you for sharing your experience!

Best,
Mary

Wisconsin
1 review
0 helpful votes
Follow Sharen U.
Unfollow Sharen U.
Share Review
Report Review

Great products
May 7, 2024

All of the items ordered are great I will continue to shop here

Date of experience: April 24, 2024
Mary L. Fabletics Rep
over a year old

Hello Sharen,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Mary

Washington
2 reviews
0 helpful votes
Follow Irene C.
Unfollow Irene C.
Share Review
Report Review

Great quality
April 22, 2024

Love my scrubs fit well and great quality.Arrived on time and would recommend them

Date of experience: April 12, 2024
Chad A. Fabletics Rep
over a year old

Hello Irene,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your scrubs! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

North Carolina
1 review
0 helpful votes
Follow Christopher O.
Unfollow Christopher O.
Share Review
Report Review

Membership is ridiculous
April 21, 2024

It was ok. But it's hard to stop the membership and it's ridiculous and they took my money and never got it back.

Date of experience: April 11, 2024
Chad A. Fabletics Rep
over a year old

Hello Christopher,

Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our VIP membership. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Ireland
1 review
0 helpful votes
Follow Alejandra U.
Unfollow Alejandra U.
Share Review
Report Review

Clothes that make you look GOOD!
April 21, 2024

I ABSOLUTELY LOVE my clothes from Fabletics! I have purchased several sets of leggings, sports bras and Jackets, and let me tell you, these clothes make you look good! They shape your entire body and the leggings really enhance your booty beautifully 😍 I'm honestly very happy with this brand of clothing due to their extremely good quality and decent prices! 👌 Thanks

Date of experience: April 11, 2024
Chad A. Fabletics Rep
over a year old

Hello Alejandra,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!

Best regards,
Chad

Iowa
1 review
0 helpful votes
Follow Jim T.
Unfollow Jim T.
Share Review
Report Review

Returned products in store and process was seamless. Employees very helpful, love the products. I am not a fan of constant marketing of amazing price points that is only available for new buyers. I would think repeat buyers are as, if not more, important to long term

Date of experience: April 10, 2024
Chad A. Fabletics Rep
over a year old

Hello Jim,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with the price points for new members. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

South Carolina
1 review
0 helpful votes
Follow Crys O.
Unfollow Crys O.
Share Review
Report Review

Leggings are good
April 20, 2024

The experience was fine. The leggings are fine. Everything seems nice, but not ridiculously amazing. They do what they need to.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2024
Allison C. Fabletics Rep
over a year old

Hello Crys,

We appreciate you for taking the time to write a review about your shopping experience. We'll be happy to assist you with your concern. Our Member Services Team will contact you right away.

Best,
Allison

Pennsylvania
1 review
0 helpful votes
Follow Ava D.
Unfollow Ava D.
Share Review
Report Review

Scammed
April 19, 2024

I loved what I ordered but I was placed on a subscription service that I knew nothing about until i saw a very large charge to my account about a month after ordering. Be careful

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
Allison C. Fabletics Rep
over a year old

Hello Ava,

Thank you for bringing this to our attention. Your feedback on the VIP membership will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

California
2 reviews
0 helpful votes
Follow James H.
Unfollow James H.
Share Review
Report Review

Great service
April 19, 2024

Everyone is helpful and they have fun working there. No pressure with anyone. Love the energy in there

Date of experience: April 9, 2024
Allison C. Fabletics Rep
over a year old

Hello James,

Wow! Our team here at Fabletics is thrilled to hear such good feedback, and we are proud that we provide excellent service to our valued members. Hope to hear more from you!

Best,
Allison

Colorado
1 review
0 helpful votes
Follow Kelly W.
Unfollow Kelly W.
Share Review
Report Review

Good quality, bad availability
April 19, 2024

Love tomorrow products but They are always out of everything.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
Allison C. Fabletics Rep
over a year old

Hello Kelly,

Thank you for writing a review. We value your feedback on product availability. We would like to address your concern and our Member Services Team will reach out to you right away.

Best,
Allison

Tennessee
1 review
0 helpful votes
Follow Bailey C.
Unfollow Bailey C.
Share Review
Report Review

Review
April 19, 2024

Love the powerhold leggings! Awesome fit.

The only downside is that the shipment takes quite a bit of time for arrival.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
Allison C. Fabletics Rep
over a year old

Hello Bailey,

Thank you for leaving feedback on your experience with the shipping timeframe. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Kansas
1 review
0 helpful votes
Follow Elsa K.
Unfollow Elsa K.
Share Review
Report Review

Amazing employees!
April 19, 2024

Everyone is so wonderful and nice at the Leawood store! I wish I could hang out with them all day long, such lovely ladies there!

Date of experience: April 8, 2024
Allison C. Fabletics Rep
over a year old

Hello Elsa,

Thank you for sharing your positive feedback on your shopping experience at the retail store. Your satisfaction is our top priority, and we're always here to help with any assistance you may need.

Best,
Allison

Minnesota
1 review
0 helpful votes
Follow Elisha X.
Unfollow Elisha X.
Share Review
Report Review

Choices are limited
April 19, 2024

You could be a valued customer with a platinum member ship/VIP whatever and your choices are still very limited and everything is always sold out and you're still spending quite a bit.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Allison C. Fabletics Rep
over a year old

Hello Elisha,

Thank you for taking the time to leave a review about the availability of the items we offer. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

California
2 reviews
0 helpful votes
Follow Amy D.
Unfollow Amy D.
Share Review
Report Review

Wrong size received twice
April 19, 2024

Received one pair of men's pants that was correct. The second pair were the wrong size. I returned them and received the wrong size again. I tried another return but could not get anything because my son's size was no longer available. Did not offer a refund either. A shame, my son loves the pants that were the correct size. Disappointed.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Allison C. Fabletics Rep
over a year old

Hello Amy,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the incorrect size you received. Our Member Services Team will contact you right away.

Best,
Allison

Michigan
1 review
0 helpful votes
Follow Darby H.
Unfollow Darby H.
Share Review
Report Review

Overall, Fabletics has a great selection of activewear and such. I gave it four stars because the member credits increased in price making it not as beneficial as just buying an item outright. In some cases, you lose money by using a credit because it could be cheaper than the credit cost. Fabletics used to have many more options for sets as well... not so much anymore (or not able to update any part of it)

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Allison C. Fabletics Rep
over a year old

Hello Darby,

Thank you for sharing your experience with the prices we offer, VIP credit usage, and product availability. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

California
1 review
0 helpful votes
Follow Kimberly F.
Unfollow Kimberly F.
Share Review
Report Review

Amazing Company
April 18, 2024

Fabletics is truly my favorite brand. Their quality clothing surpasses all the competition. I love the color options, and various style options to feel all consumer needs. I purchase many items from them monthly.

Date of experience: April 8, 2024
Allison C. Fabletics Rep
over a year old

Hello Kimberly,

Thank you for trusting us to be your source for top-quality and stylish items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.

Best,
Allison