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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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There seems to always be limited amount of variety in not one but all stores. The comment that is always made is we restock in the beginning of the month… It's not the case. Just do better in store.
My experience with fabletics clothes has been great. I wear it so much at the gym and around I should be sponsored. But every time I go into the store locations, yes every single store, the mens section is very scarce. Honestly it reminds me why I continue to skip the months and why I'll be leaving soon. For me as a consumer it's like I'm walking into a women's clothing store hoping to find men's clothes I see on the online store. It's not like that at other active clothing brands stores like Lulu. I get disappointed almost every time. And the workers always make it seem like I either came at a bad time of the month or things are out of season. Make it a male clothing brand too! I also y'all have to do something about that delivery company. THEY TAKE TOO LONG.
Takes 3-4 days to get the order simply shipped and then about 5-7 days to receive on all my orders. Process takes too long to get an order. With that said, I do love the product!
I bought some pants from them, at FULL PRICE, and they enrolled me in a monthly payment plan. Not knowing this for three months, made the pants cost me over $200.00!
For what they call $20.00 a pair! The second pair that I bought were BRILLIANT TERQUOISE instead of the navy blue I ordered. I can only use them for bedtime.
I wish they wouldn't so hard to deal with.😕
I love the product but hate the billing.
The City Creek team is always so wonderful. They're the most knowledgeable and kind sales people I've ever worked with. I get better service here than I do in some luxury brands. I recommend Fabletics to all of my friends... the quality product, and the wonderful customer service it make worth going into the store vs. shopping online.
All of the items ordered are great I will continue to shop here
Hello Sharen,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
Love my scrubs fit well and great quality.Arrived on time and would recommend them
Hello Irene,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your scrubs! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
It was ok. But it's hard to stop the membership and it's ridiculous and they took my money and never got it back.
Hello Christopher,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our VIP membership. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I ABSOLUTELY LOVE my clothes from Fabletics! I have purchased several sets of leggings, sports bras and Jackets, and let me tell you, these clothes make you look good! They shape your entire body and the leggings really enhance your booty beautifully 😍 I'm honestly very happy with this brand of clothing due to their extremely good quality and decent prices! 👌 Thanks
Hello Alejandra,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
Returned products in store and process was seamless. Employees very helpful, love the products. I am not a fan of constant marketing of amazing price points that is only available for new buyers. I would think repeat buyers are as, if not more, important to long term
Hello Jim,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with the price points for new members. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The experience was fine. The leggings are fine. Everything seems nice, but not ridiculously amazing. They do what they need to.
Hello Crys,
We appreciate you for taking the time to write a review about your shopping experience. We'll be happy to assist you with your concern. Our Member Services Team will contact you right away.
Best,
Allison
I loved what I ordered but I was placed on a subscription service that I knew nothing about until i saw a very large charge to my account about a month after ordering. Be careful
Hello Ava,
Thank you for bringing this to our attention. Your feedback on the VIP membership will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Everyone is helpful and they have fun working there. No pressure with anyone. Love the energy in there
Hello James,
Wow! Our team here at Fabletics is thrilled to hear such good feedback, and we are proud that we provide excellent service to our valued members. Hope to hear more from you!
Best,
Allison
Love tomorrow products but They are always out of everything.
Hello Kelly,
Thank you for writing a review. We value your feedback on product availability. We would like to address your concern and our Member Services Team will reach out to you right away.
Best,
Allison
Love the powerhold leggings! Awesome fit.
The only downside is that the shipment takes quite a bit of time for arrival.
Hello Bailey,
Thank you for leaving feedback on your experience with the shipping timeframe. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Everyone is so wonderful and nice at the Leawood store! I wish I could hang out with them all day long, such lovely ladies there!
Hello Elsa,
Thank you for sharing your positive feedback on your shopping experience at the retail store. Your satisfaction is our top priority, and we're always here to help with any assistance you may need.
Best,
Allison
You could be a valued customer with a platinum member ship/VIP whatever and your choices are still very limited and everything is always sold out and you're still spending quite a bit.
Hello Elisha,
Thank you for taking the time to leave a review about the availability of the items we offer. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Received one pair of men's pants that was correct. The second pair were the wrong size. I returned them and received the wrong size again. I tried another return but could not get anything because my son's size was no longer available. Did not offer a refund either. A shame, my son loves the pants that were the correct size. Disappointed.
Hello Amy,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the incorrect size you received. Our Member Services Team will contact you right away.
Best,
Allison
Overall, Fabletics has a great selection of activewear and such. I gave it four stars because the member credits increased in price making it not as beneficial as just buying an item outright. In some cases, you lose money by using a credit because it could be cheaper than the credit cost. Fabletics used to have many more options for sets as well... not so much anymore (or not able to update any part of it)
Hello Darby,
Thank you for sharing your experience with the prices we offer, VIP credit usage, and product availability. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Fabletics is truly my favorite brand. Their quality clothing surpasses all the competition. I love the color options, and various style options to feel all consumer needs. I purchase many items from them monthly.
Hello Kimberly,
Thank you for trusting us to be your source for top-quality and stylish items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!


Hello Amy,
It's fantastic to hear about your positive experiences with the City Creek team! It sounds like they’ve set a high standard for customer service, combining expertise with kindness in a way that makes every visit special. It’s great that you’ve found value and quality that surpasses even other brands, and your willingness to recommend Fabletics to friends is a testament to the exceptional service and products you’ve received. Thank you for sharing your experience!
Best,
Mary