FableticsReviews 13,325
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased a top and bottom for a trip. I didn't open the package until I got out of the country. When I took the hoodie out of the plastic and put it on it had a razor straight cut. This is the 2nd piece that this happened with.
I like the products that I ordered. I do find them to be a little small for me, but nice quality. I gave the items to my daughter.
I did not appreciate that I was enrolled in a monthly subscription when buying 2 pair of shorts. This was not communicated well when the purchase was being made.
My options are extremely limited 😕. I'm 6'4 and a 2x in shorts and 3xl in shirts and I can never find anything other than black.
The agent was very helpful in resolving my issue less than five minutes and he was very understandable and friendly. He represents this company very well.
I ordered several items including 2 pairs of dress shorts and 2 pairs of athletic shorts. I ordered all 4 in the same size of 36w with a 7in inseam. The dress shorts fit great, but the athletic shorts were a disappointment. They were supposed to be a 7" inseam and they almost touch my knees. I have several other athletic shorts in a 7 and even 8" inseam and these are longer than all the ones I own. The bag they arrived in said 7" but I believe they are the 9" inseam shorts in the wrong bag, at least i hope they don't sell 7" inseam shorts that touch your knee. I was disappointed in the shorts but really didn't want to deal with the headache of sending them back.
A little to tight, I bought leggings elsewhere the same size and they are very comfortable.
Why would anyone subscribe to monthly membership for athletic apparel you should be ashamed of the scam VIP your running?
A order was made that I didn't make and there doesn't seem to be a way to cancel the order
I'm very satisfied with the overall experience when I receive an order any of your items which I think are great but I'm just experiencing all of these loose threading issues. In the crotch area and on the side there's all these loose threads that are always hanging and it's not from washing because I use the delicate cycle in my detergent is in harsh it's Dye perfume free. And because of the volume of things that I have from you I'm struggling with this fact and they're fairly new. That's my issue
Order the scrubs at the $19 special and I love them and I want to order more but I wish they were $19 always. I wear scrubs to work and I felt so restricted a lot and I'm not restricted at all in these thank you so much for making this style of scrub
Order was timely. I had to exchange some items for a didn't size. It was easy and no problems there.
Quality clothes.
Great fit comfortable fabric and got lots is stuff on sale so the prices were reasonable! Wash up perfect.
Very helpful, pleasant, promptly reached out and was able to look after what I was hoping to purchase.
I like the different style options and the fact that they have pockets! It is wonderful to not have to worry about the pants being see through!
The rep I spoke to was very insistent that a recent charge for non-use of the website not be lost. I asked for a refund, but he kept insisting that I use the credit balance on my account to make a purchase, which I didn't want to do. He didn't want to give up, but I finally won in the end.
I am always so happy when I order fabletics because of how good the clothes feel and fit. I also ordered them with a discount and not a lot of places to do that for example the big brands. And I love how fabletics seems to be getting compared to even the gym clothes that I wear and those big brands don't even come close to value or quality.
Sizing is off have ordered twice n either too big or too small
If your package gets lost in the mail (which seems to happen often), they will only ship what they have on hand and refund the other items. (Which sounds great in theory- because you're not out anything) however- Instead of offering to ship all the items when they come back in stock— they refund the popular item you ordered (that tends to run out of stock a lot) meaning you will never be able to purchase it at the discounted price ever again. So they manage to get people to pay the higher price for the popular items. Which is actually a very smart business tactic.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account