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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
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Changed the scrub game!
June 12, 2024

I am happy that Fabletics created scrubs because I am comfortable in my work clothes and can be more efficient. Other scrubs would fade quickly and the thigh area would easily rip.

Date of experience: June 2, 2024
West Virginia
1 review
0 helpful votes
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Great Product
June 11, 2024

Great Prices. Fast shipping. Different colors and styles which I like.

Date of experience: June 1, 2024
New Mexico
1 review
0 helpful votes
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Workout shirts hold odor onto them. Rarely used and I've had to soak I'm vinegar already. Can't claim being odor resistant when it's the quickest foul smelling shirts I've ever purchased.

Date of experience: May 30, 2024
Utah
2 reviews
0 helpful votes
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Bait & Switch
June 3, 2024

I'll see their new stuff, while I'm cruising Facebook, and will immediately check for avaiilability, and nothing is ever available!

This is bait and switch!

Date of experience: May 24, 2024
South Carolina
1 review
0 helpful votes
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So-so
May 31, 2024

Good but let's make it great. The tall sizes are not long enough. I'm 6'4, I've bought the One Joggers and All-Shift Scrub Joggers, but are a little too short. Two more inches would be perfect. The high side chino was so short I had to return them. I honestly would like to return all of the one joggers I've purchased in exchange for shorts or something else. I love the new cloud jersey shorts, wish there were new/more colors. You guys should bring back The Training Day Tank, they fit much better than the Muscle version. During the times that you guys have a 50% off sale, I think the VIP credits should have double in value (1=2). It's just not worth using the credits during sales. Finally, there should be times throughout the year where VIP member get the 70% off offer that is given to new members.

Date of experience: May 21, 2024
Oklahoma
1 review
0 helpful votes
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Way over priced.
May 29, 2024

Regular prices are such that I will never buy without a special deal.

Date of experience: May 19, 2024
Mississippi
1 review
0 helpful votes
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So I went to the Fabletics store near me. I was curious about their work out gear and quality. I tried on several pairs and the staff was very polite and helpful. I'm still trying out the products to see how well they stand up to their name but so far I love them.

Date of experience: May 16, 2024
Minnesota
1 review
0 helpful votes
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Enjoyed the store
May 26, 2024

Love the store and experience. Wish there were more scrub options in store.

Date of experience: May 16, 2024
Texas
1 review
0 helpful votes
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Easy
May 26, 2024

Quick and easy shopping. I would do it again in a heartbeat.
In fact, I already DIDI make another purchase!

Date of experience: May 15, 2024
Maryland
1 review
0 helpful votes
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Pricing not what was advertised
May 25, 2024

Pricing on Facebook said 2 shorts for $19. My bill was $50!

Date of experience: May 15, 2024
Washington
1 review
0 helpful votes
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The material
May 25, 2024

While my store experience is always awesome. The employees are amazing and so helpful, all the time. The material in the leggings is not the greatest. I know that you switched to recycled material and that's great, but it doesn't stretch, hold, or not roll down like it use to. Please bring that back.

Date of experience: May 15, 2024
New Jersey
1 review
0 helpful votes
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Very happy with my purchase
May 25, 2024

I will be purchasing more in the near future the fit is excellent and easy to work out in

Date of experience: May 14, 2024
California
1 review
0 helpful votes
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Disaster of an order….
May 25, 2024

FedEx lost this order in transit, and a reorder was placed via customer service on 5/4. That experience was okay, but I was disappointed that they were out of 4 of the 19 items I ordered. I received a $27.04 refund for a set (2 items). I was able to order color substitutions for 2 other items and received those without issue. The rest of the 15 items were reordered. I reached out to customer service again on 5/13 because FedEx was delaying my package again by a few days and I was concerned about it and I was becoming frustrated with the overall experience. The customer service representative told me to just check back on 5/20 and did not care at all. Later that day I received the package, but much to my dismay, it was missing 6 items that I ordered. There were 12 items instead of 15, including 3 random men's shirts/polos instead of the shorts/leggings I ordered. I was told they could reorder 3 items and that I would need to exchange the 3 polos for 3 items I originally ordered. I felt that was very unfair to expect me to print a label and go to a post office just to have my items that I ordered and paid for on 4/20 released to me? The representative told me they would release the exchange that day (5/13). Fine. I've obviously left some negative reviews about this experience, and today a "Chad" emailed me and issued an apology for the experience, and told me that I had been issued $42 in store credit (WHICH IS NOT TRUE)? My account shows $0.08 store credit and my bank account reflects the $27 return for the unavailable items on May 4. He went on to give instructions for creating a label to return the men's polos I had received by mistake, which once again, is frankly ridiculous. Fabletics seems to be incapable of processing a 19 item order. Additionally, I have not been offered any credit or compensation for this experience except for some email apology notes and a refund for products that I purchased and never received! I worked in retail for many years prior to becoming an ICU nurse, and I'm shocked at how this experience has been handled. I wish I could have just gotten my money back at this point. I also will not be recommending the scrub line of apparel to any of my colleagues after this. I really enjoy the product, which is why this was my second large order from Fabletics. But I wouldn't wish this nightmare of a shopping experience on anyone else.

Date of experience: May 14, 2024
Washington
1 review
0 helpful votes
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I great full with the personal they always help me with my purchase or inconvenience what I have

Date of experience: May 14, 2024
California
1 review
0 helpful votes
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Nit fitted
May 24, 2024

The pants are too small I really like the color but it's to tide. I will like to exchange for a bigger size.

Date of experience: May 14, 2024
Ohio
1 review
0 helpful votes
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Good products, Poor service
May 24, 2024

The products are generally good. They are comfortable and reasonably priced (on sale). The selection is almost always lacking. If you want black or gray and no designs, you are probably good. The problem is the customer support and shipping. Both shipments had issues and this last one had a slice right down the package, right down a pair of shorts. It's amazing that a knife even made it that close to a sealed package that had zero tape on it. Getting customer support is way harder than it needs to be. The first person dropped my chat when I didn't respond within 30 seconds. I'm not joking. I responded within the same minute and they closed the chat. I had to wait another 30 minutes for the next agent. Horrible all the way around outside of the actual items you receive. 3 stars is a stretch, but I am wearing a pair of pants right now and I have to admit the product is good.

If you ever find the items anywhere but fabletics.com, you are probably going to be happy.

Date of experience: May 14, 2024
Wisconsin
2 reviews
0 helpful votes
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Sale!
May 24, 2024

Ordered workout tights for my son and I, items showed up fast!

Date of experience: May 14, 2024
North Carolina
2 reviews
0 helpful votes
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Slacks and shirt acquired
May 24, 2024

Love the fabrics and style. Really excited to have the pants and shirts for comfort and style this summer.

Date of experience: May 14, 2024
New York
1 review
0 helpful votes
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True to size
May 24, 2024

Fabric is very thick and irons easily. Chose the royal blue color and it fits comfortably on my body

Date of experience: May 14, 2024
Texas
2 reviews
0 helpful votes
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I order on a regular basis and seldom have to return anything. I have enjoyed wearing everything I have purchased and love the convenience of shopping from home. I have especially been pleased with my booties and boots that I have purchased because they offer Wide calf boots and most of them have full length zippers. I can not wear boots with zippers that do not go to the top. All the footwear I have purchased are comfortable enough to wear working or walking on concrete and that is super important to me!

Date of experience: May 13, 2024