Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very comfortable clothing. Fits great and an awesome variety of products with colors/designs
Some of the bands in my leggings are broke and I haven't even had them for a year. Thinking of how expensive your clothes are, I shouldn't have that problem yet.
Basically the underwear is ok. Most fit fine however there is some that ride up in the legs. And the waist band does roll. I know I'm a bigger guy but I got these because they were supposed to not roll down.and the button up dress shirt is ok but could be a little truer to the size. The Tshirts are awesome and very comfortable.
The clothes are exceptionally well made and the service and price are outstanding
I can honestly say I could not be happier with my Fabletics experience, not only are the clothes price and styles top notch but their Customer Service cannot be beat! And every time I've had to return or exchange something it's been a breeze :) I will keep shopping at Fabletics forever!
I'm a regular shopper with Fabletics And have always been super happy with every purchase ever made! The customer service team is fantastic as well couple of times when I've needed to exchange sizes or colors they have been super helpful and communicative. Overall price and value five stars!
I love that i am able to put my phone in my pocket. I don't have to worry about losing it.
Disappointed by the quality of the product, the crotch of my right leg broke.
I had ordered leggings for a volleyball team and had to make three separate exchanges and I was just amazed at how seamless it was. Joey at your Chandler store was so helpful, patient, and kind. Very impressed!
I have found a few thinks I like but not worth the price to keep ordering.
Fabletics looped me in 5 or so years ago as a broke college student with a 90% off deal. Since then I have been trying to skip every month as prices go up and at this point on the months I forget it's hard to find something that is even worth the money- I.e. An outfit that costs the same amount in cash as 1 VIP credit so you really aren't getting any deal at all. Don't sign up, it's not worth it, it's not like the clothing is that high quality like lulu or athleta anyway. Save you money and go to target it's the same crap
The service was okay but not great the deals are only good when you first sign up but then their items are pricey for the quality
Overall very happy with the company, been a member for a long time. They need to make the skip the month easier to find, especially on the app… I still haven't found it on the app and have to use the website
In order to get the best pricing, you need to sign up for a subscription model that requires a phone call to cancel. They were pushy on the phone call when I went to cancel. This is a guarantee I'll never order again despite the fairly decent products.
I have been a member for a long time. The quality of clothing has gone down hill. I am ready to end my membership.
I cancelled my membership and it cancelled my order and they never refunded me back
If you are 5'10 or shorter, these clothes will probably look too long on you. Unless you buy the shorts with 5 inches long. Everything else (shirts, etc) are way too long for shorter guys
Ordered a pair of leggings in a cool-looking moto style. Except someone decided to put a non-elastic seam circling the knee. I may as well have tied bracelets under my knee caps as tight as possible.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!

