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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I still haven't received my order, I purchased two shorts in may and I still haven't received them.
I love everything from fabletics so far! It's always such high quality and the return process is so easy if I don't like how something fits on me. I love that they are constantly updating the styles and colors too!
I made my purchase and after that, I received I bill from a subscription that I never want or choose to take.2 weeks and still waiting to get my money back.nothing yet
Love the deals. Love the clothes. Absolutely HATE the shipping. How long the shipping takes will eventually be the reason I cancel VIP/stop ordering. It's so awfully slow. Even the expedited shipping that's 15$. It'll still take a week minimum.
To small sent me some toddler pants i hate this company
I bought a set of scrubs from an ad on social media. The price was great. When I got my items I liked the top but hate the bottoms. Then money started to be taken out of my account because somehow I had paid for a monthly subscription. It took a while to locate customer service and hhrn they acted annoyed when I wanted to cancel.
Bought some shorts. Unfortunately, neither pair fit. I returned them but only refunded one pair.
Extra star because the shorts themselves were pretty nice.
Charging for a membership and then the clothes seems a bit much in this horrible economy.
It is always great every time I visit. Most of all I love the sales.
Can't even count how many orders I've placed, but this one was amazing. Under $70 for two sweatshirts, a quarter zip, and two back packs. All items were stellar per usual.
The sales prices for new VIP orders was excellent. However, all shirts had to be sent back for small sizes as sizing guide led me to believe I needed shirts larger than I normally wear, so purchase true to size rather than going my size guide. Return process was very easy with drop off at UPS. Disappointed that options/sizes go quickly and had to pick different than what I originally purchased in my return.
My kids convinced me to order—
Prices are good; quality is good but there are a lot of emails and I get really nervous of "memberships", having earned any credits, etc. So I'm not sure yet how I feel.
Waited like a month for items.
Underwear rolls, despite claiming it doesn't, tights always need to be pulled up.
Would have sent back if shipping didn't take for ever.
For the products I have purchased I really enjoy! They are great quality, durable and reasonably priced.
I don't love the VIP membership. You are required to make a monthly purchase (obviously unless you skip), but 9/10 times the products I want to purchase are unavailable in the size, color, or type that I want. Very consistently. I would have likely purchased more if things were available but they hardly ever are and that's very frustrating. Or I want to buy a set of scrubs and the top is out of the color I need but the bottom isn't. Or the size. Etc.
Like what I see so far. Haven't worn them but I have tried them on and they fit perfectly and the shorts are so comfortable.
I recently ordered scrub tops and bottoms as well as the cotton voile high waisted shorts. Though I was excited to try the scrubs after seeing them on social media in person I didn't like them. First of all I seemed to be in between sizes a small was too small and a medium was too big. I didn't really like the way the scrubs looked on and they weren't comfortable so I returned. I thought I'd like the cotton voile shorts for the pool or the beach but they were rather see through and not flattering on.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members