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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Always a new issue…
August 11, 2024

The quality of the clothes and new styles is great. The biggest issue is both the app and online site don't communicate and relay the same information. When trying to place an order some items will show pick up available in store. Try to add to cart and the function won't proceed to the next screen. Try it on a web browser and it works. It's a lot of back and forth but the biggest issue is the My Reviews portions. I've had over 8 different orders recently and NONE I am able to review to get points. Online with a web browser it says, " Sorry, you don't have any products to review." while the app shows all eligible items I can review. I try to review them on the app and they don't remove from the list or generate the review points in my balance. It is frustrating and I guess the only way we are rewarded is by purchases. Never seen an another company site and app be this terrible. Will probably be ending up cancelling my membership after this next order ships.

Date of experience: August 1, 2024
Florida
2 reviews
0 helpful votes
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Love the membership benefits
August 11, 2024

I am really glad we have the options to skip a month in this membership. I mainly purchase for my daughters and grandchildren at Christmas and birthdays so it's nice to be able to skip a month!

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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No sizes
August 11, 2024

Never have my size or any matching workout pants and bras/tops. Also lack of rich colors and patterns

Date of experience: August 1, 2024
Pennsylvania
1 review
0 helpful votes
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Not worth the money
August 11, 2024

Just so basic and ugly. Once in a while they are okay… mostly though, I dislike the options. Front seams? Why? Unstylish prints and really unflattering shapes.

Date of experience: August 1, 2024
North Carolina
1 review
0 helpful votes
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I am a new Fabletics customer, and the product quality and options are amazing. I also enjoy flash sales and opportunities to make impulse buys. My only issue is the delivery process and the time it takes. I don't understand how there is a subscription but no free delivery. I've also experienced orders getting lost in the delivery process and I have to contact customer service and go through the process of getting a new shipment. It would be great if they could ship items from the Charlotte store vs CA. However, I will stick with it for a few more purchases to see if I can get the 5-star experience.

Date of experience: August 1, 2024
New York
1 review
0 helpful votes
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These are definitely shipping direct from
China which means it can be weeks before your things arrive. Size is not consistent, especially between different styles.
The "membership" requires effort and digging on the website to opt out of the month, which makes it difficult to manage your spending.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Consistently great quality
August 11, 2024

They quality of their products is outstanding. I have purchased shorts, shirts and underwear. I have been highly impressed with the quality and durability

Date of experience: August 1, 2024
Missouri
2 reviews
0 helpful votes
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Never disappoints
August 11, 2024

I have been a member of Fableletics for years.
I have never returned anything.
I have jackets, leggings, tops, slippers.
I love every item.
The quality is great and there are styles for all body types.
Supper easy to skip a month or two then pick up where you left off.
Thanks fabletics.
My only complaint is when there are specials they are typically out of my size.

Date of experience: August 1, 2024
Mississippi
3 reviews
0 helpful votes
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Really comfortable, quality product
August 11, 2024

Online shopping can be "hit or miss." However, the Fabletics brand makes the most accurate descriptions of their products, the sizing and the delivery process. I am a true fan and love my shorts.

Date of experience: August 1, 2024
Missouri
2 reviews
0 helpful votes
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Fabletics
August 11, 2024

I have ordered pants from Fabletics for my husband and he loves them. The problem is they are NEVER in stock. Sure, they have sales but his size is never available!

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Great shorts strange process
August 11, 2024

I absolutely love the running shorts I bought! However, they were very pricy since I didn't want to "sign my life away" to the membership. If the cancellation process was very clear and/or a feature to pause the monthly payments then it would be a great way to get some great shorts for running!

Date of experience: August 1, 2024
Pennsylvania
1 review
0 helpful votes
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Deceptive Company
August 11, 2024

Had no idea one purchase would automatically sign me up for a membership that cost $60 a month. And when I called to inquire, I was told yes, it was in "fine print" when I placed the order. Admitting it was in "fine print" tells me they know this is a sneaky practice. I called my bank to dispute the charge and got my money back.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Bra experience
August 11, 2024

Saw ad…needed a bra…believed your guide…paid the expensive fee…received item…wrong size (even though it was my size). Ordered another expensive bra because I made the wrong selection and boom the bigger one is still not my size. Manipulation over…not reputable…showing things that are not true for orders…I'm retired and will spend my money on real advertising…not lies

Date of experience: August 1, 2024
Colorado
1 review
0 helpful votes
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The title says it all. I have nothing bad to say about anything I have ever purchased. I have been a member since the first month they started, learning about them in the beginning stages of cloud computing and how Microsoft helped them with their analytics at a conference. If you haven't tried them you're missing out. I bet there are 30 leggings of various lengths, sizes, materials for every purpose of life, tank tops, t-shirts, bras everything has been the best.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Poor Website Experience
August 11, 2024

Site feels intentionally confusing and complex. Same product split into different pages based on color, sale price, etc instead of putting them all together based to see what's really available. Also, it shouldn't take 5+ clicks to skip a month.

Date of experience: August 1, 2024
New York
1 review
0 helpful votes
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Poor options for our of stock
August 11, 2024

I make a purchase of about 8 items - primarily undergarments. I really liked these items and they were the reason I reinstated my membership. Everything was fine until I received a notification my order was shipped and 4 items were cancelled. I would've appreciated the opportunity to cancel the order or purchase similar replacements rather than just shipping the rest of the order. Customer service reps were no help.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Great quality shorts
August 11, 2024

Love all the colors available and the fit was great for my teen son.

Date of experience: August 1, 2024
Pennsylvania
1 review
0 helpful votes
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LOVE FABLESTICS!
August 11, 2024

Easy order, great choices and great quality! Great support and material choices!

Date of experience: August 1, 2024
Minnesota
1 review
0 helpful votes
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Disappointed in product
August 11, 2024

Customer service has been great when I've had questions, however the last few things I've received have been too small and not very accurate to size.

Date of experience: August 1, 2024
Georgia
1 review
0 helpful votes
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As someone who is talk and on the slimmer side - It is very difficult to purchase clothing online. When I go into the stores (located in central Florida - Orlando / Tampa locations) there is a lack of colors and sizing. I was just in the mall location in Tampa and they had minimal selection for men. Its almost as though the men's selection is an after thought and makes me question why I have a membership

Date of experience: August 1, 2024