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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I dislike that advertised sales are often misleading, such as light blue is on sale but not dark blue, but both look like sale items if you're not careful. It's sneaky!
The thong panties I ordered were all horrible. I had to throw them away. I obviously couldn't return them after I had removed the tags and washed them before wearing. They were so narrow in the crotch that they were constantly giving me wedgies. Not comfortable on the lady bits! I am a very petite person, and I couldn't imagine someone larger than me trying to wear them.
Love Fabletics! The quality of the items has been amazing and they are such good material! I highly recommend Fabletics and continually buy from them!
Love the clothes. Hate that the prices are different depending on what device you are using. Even different on same account between two phones. Frustrating!
Whether I'm in a store or at Fabletics.com, I appreciate the ease with which I can shop, navigate, get questions answered, and make purchases. It would seem like this should be the case with any retailer, but it is definitely not. Some stores aren't as welcoming in terms of personnel and a lot of sites are cluttered with irrelevant things. I like the core styles offered at Fabletics but also the limited edition styles; although you must act quickly as they tend to sell fast!
GREAT QUALITY LEGGINGS! I HAVE FALLEN IN MY LEGGINGS AND MY LEG HAS BEEN SCRATCHED UP BUT NOT A MARK ON MY LEGGINGS! THESE THINGS ARE AMAZING!
Sometimes it's tricky to know what the fabric feels like or how the sizing runs. Very easy to do a return
I had been a subscribed customer for a long time and over the years, the quality of fabrics has deteriorated. They pill almost immediately. I am most frustrated that the subscription became an automatic payment for a token that you then used to purchase items. It was frustrating to no longer get a reminder to skip the month and I often find that the items I want are priced lower than what I had to pay for the token.
Ordering is easy, returns are easy, products are great!
All experiences are good. I feel like your marketing hampers return business. 80% off everything to start is amazing and hooks customers to your clothes. But really no one can afford your full prices. You want a lot of work out gear and yours full price is too expensive. I would buy way more if you would discount to your loyal supporters. I would purchase atleast once a month if I would get the same discount as new members. Also which I dislike is people have to have multiple accounts to get that one time discount. I am really loyal to you and really only wear your products. Hook a brother up.
I love the your clothes and it is easy to order. I wish they were not so expensive. I only order when you have a sale. We the clothes are on sales you cant beat the price for the quality you get.
So far I have washed them several time and they still feel new. Love the color and got a great discount!
I love the fit and quality of the clothes, but the high membership fee isn't worth the discounts available.
Very easy to order, fast delivery, and the quality of all is above expectations. Also return handled efficiently.
I use Fabletics a lot. It's a good mix of style, comfort, versatility and affordability — particularly if you take advantage of the membership and its perks. Occasionally I have issues with the fit and quality. But overall pretty good!
Love the sales you get as a member especially. Looks at feels great. Lasts quite a while.
The seams and the gusset are already coming apart. I purchased 15 pairs, hoping they would last, and so far they haven't lasted a month. Overall, not impressed with the quality.
Love the selection when I need an item. Too many emails during the month.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members