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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Akiba G.
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The requirement to be in their premier monthly program and charged monthly, unless you remember to "opt-out" is nothing more than a shill to force you to pay expensive prices for very cheap import knockoffs. The quality of their products is subpar compared to the likes of Lulu, Veori, Athletica, etc. I was with Fabletics for 2-3 years through this program and more often than not ended up buying something I didn't need to satisfy my "membership credit" because I would forget to optout monthly. I will say I like there athletic shorts, the scrubs are "decent" and look cute but again the quality is poor - my scrub pants are already wearing out and I've only worn them 1x/week for less than 3-4 months as I cycle through my outfits. Bottom line I do not recommend them because of their business model and poor quality products.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2025
Whitney S. — Fabletics Rep
10 months ago

Hello Akiba,

We're sorry your long-term experience left you feeling taken advantage of by the monthly program and disappointed in the quality and value of the items you received. Being caught in a system where you feel pressured to spend, especially when it doesn't match the product performance or durability, can lead to frustration and regret. We hear your concerns about the wear on your scrubs, the opt-out process, and the feeling that the business model didn't support your needs as a member. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

Massachusetts
1 review
0 helpful votes
Follow Sonja R.
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More products
May 15, 2025

You can buy only so many workout clothes. More choices, more colors and more pockets. Do not need any more basic colors.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2025
Whitney S. — Fabletics Rep
10 months ago

Hello Sonja,

Thank you for sharing your thoughts with us. We completely understand your desire for more variety in styles, colors, and pockets. We're always working to improve our selections, and your input is valuable as we continue to offer more choices. We will send you a private message right away to address this promptly.

Best,
Allison

California
1 review
0 helpful votes
Follow L W.
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Product Warning
May 15, 2025

I love my Fabletics, but recently I noticed the warning upon check-out that has me questioning the safety of wearing them: WARNING: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer and/or birth defects or other reproductive harm. For more information go to www.p65warnings.ca.gov I feel sick wondering why clothing has to be toxic. Why would you sell a product that, "can expose you to chemicals including lead, which is known to the State of California to cause cancer and/or birth defects or other reproductive harm"? Ugh.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2025
Whitney S. — Fabletics Rep
10 months ago

Hello Leone,

Thank you so much for sharing your concerns with us. We understand how concerning the product warning can be, and we truly appreciate you bringing it to our attention. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.

Best,
Allison

New Jersey
1 review
0 helpful votes
Follow Alysa J.
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I love Fabletics and purchase often- the quality and pricing for members is amazing. However, I have to contact support more often than I'd like and while they always help resolve my issues I get frustrated having to spend time reaching out. As an example, when I try to redeem points for product, I've never had this work smoothly and have always had to reach out for someone to do it manually- I've been told it's a bug. Most recently, I was sent an incorrect item and with the normal rather slow shipping times, I'm not slated to receive the right items until weeks after ordering. Additionally, one thing I found odd lately is the amount of surveys. I was sent one that took like 20 mins and then this one a week later. Overall a happy customer with just a few comments :)

Date of experience: May 5, 2025
Tennessee
1 review
0 helpful votes
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Fabletics Review
May 15, 2025

I'm very satisfied with the quality of the product but why does shipping take so long? Compared to other businesses the shipping is not good. It takes so long to get an order! Customer service is not as good as when I first joined.

Date of experience: May 5, 2025
New York
1 review
0 helpful votes
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Great leggings
May 15, 2025

My Experience has been Great. Love everything I received. I will be ordering soon. Next time I will order more.

Date of experience: May 5, 2025
New York
1 review
0 helpful votes
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Not the usual quality
May 15, 2025

Used to love these leggings but the quality is just not there anymore. The tops of the pockets on the leggings jut out and have a weird seam
Inside. Bummer. These used to be my favorite go-to leggings.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2025
Whitney S. — Fabletics Rep
10 months ago

Hello Gemma,

Thank you for writing us a review. We're really sorry to hear this, and we truly appreciate you taking the time to share your experience. It's especially disappointing to know that a product you once loved and trusted has let you down. That's not the standard we aim for, and we completely understand your frustration. We value you as a member and want to make things right. Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.

Best,
Chad

California
1 review
0 helpful votes
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I ordered some items from FABLETICS of course not really reading the fine print. I guess I had never fallen into a CLOTHING MEMBERSHIP/SUBSCRITION until this point. I would absolutely keep ordering from them but not at the non member price. For just about the same price you can just buy LULU and so I most likely will not buy from FABLETICS again even though I really liked their product.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2025
Whitney S. — Fabletics Rep
10 months ago

Hello Nathan,

Thank you for writing us a review. Thanks so much for sharing your experience—and for your honesty. We completely understand how confusing subscription models can feel, especially if it's your first time encountering a clothing membership. You're definitely not alone in that. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

Texas
1 review
0 helpful votes
Follow Kimberly R.
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Fabletics is FABULOUS!
May 15, 2025

Fast and accurate delivery! High quality product! I love that I can skip a month. Fabletics is my everyday wear!

Date of experience: May 5, 2025
Kentucky
1 review
0 helpful votes
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Would not purchase again
May 15, 2025

Poor fit, material is not comfortable. Not worth the price and shipping took forever.
The ribbed material has a strange and uncomfortable feel to it.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2025
Whitney S. — Fabletics Rep
10 months ago

Hello Emily,

Thank you for writing us a review. We're so sorry to hear about your experience, and we really appreciate you taking the time to share this feedback. It's disappointing to learn that the fit and feel of the material didn't meet your expectations, and we completely understand how frustrating it must've been to wait so long for shipping, only to be let down by the product. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

South Carolina
1 review
0 helpful votes
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Easy to deal with
May 15, 2025

Always easy to deal with, if needed. Quality of fabrics have always been very nice, soft and substantial. I need styles for my more mature body, so those are limited, but I can occasionally find something that covers my midriff and is loose in that area. If you have a younger body, fabletics is a good choice as they are stylish, yet more affordable than some other brands. Response time for orders is very quick, plus returns are easy.

Date of experience: May 5, 2025
Virginia
2 reviews
0 helpful votes
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Excellent products
May 15, 2025

My items were delivered on time and in good condition. I am happy with my purchase and frequently wear the items I bought.

Date of experience: May 5, 2025
Florida
1 review
0 helpful votes
Follow Drew A.
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Extremely slow refunds
May 15, 2025

I'm trying to find some clothing that actually fits me from Fabletics. But they trick you. You go to exchange the clothing and they ship something to you right away, but you may not realize you were just charged for that. Then when you return the first thing (that you needed to exchange) they just give you store credit. That's manipulative and misleading. On top of which, while you're waiting MULTIPLE weeks for your return credit to hit your account, they may just go ahead and charge you again for the monthly VIP credit. The whole things feels like (because it mostly is) a scam.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2025
Whitney S. — Fabletics Rep
10 months ago

Hello Drew,

We're sincerely sorry about your experience, and we understand how frustrating it must be to feel misled by the exchange and return process, especially when dealing with unexpected charges. It's certainly not our intention to create confusion or make you feel manipulated in any way. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.

Best,
Allison

Virginia
1 review
0 helpful votes
Follow Ed A.
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I really like the clothing and offerings from Fabletics. The quality, fit, and feel of the clothing is great. Soft, stretchy fabrics that fit well and allow room for movement. They feel and look good on me. I like the website that shows how the clothing fits on different models. It gives a truer depiction of the clothes on different body types/sizes. Great for the consumer! There are though 3 issues that I have with Fabletics... First is the pricing. The cost of the clothing when it's on sale is great. Everything is affordable. However when the items aren't on sale, they are sometimes 2x - 5x the cost of the items on sale... which seems really high for the items off-cycle. I'd rather sale prices come up a bit so the regular prices can come down in order to normalize the average cost to produce/sell their items. Second is lack of inventory, but I notice this is often tied to their sales. When I want to purchase items, they're hardly ever in stock or in stock in very limited quantities. I assume that Fabletics limits sale pricing to only certain quantities in order to remain solvent. It makes sense to me from a business sense, but it's frustrating as a consumer. And my third and last issue with Fabletics is a quality improvement... The zippers. The zippers on theirs items, clothing and bags, are really tough to pull open/closed. The teeth sometimes won't interlock smoothly. It's a little disappointing that it only works as designed maybe 50% of the time. I have to pull the zipper a few times before it'll move. Other than this, I really like quality of Fabletics clothing.

Date of experience: May 5, 2025
Missouri
1 review
0 helpful votes
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Great clothes
May 15, 2025

Love the jackets as well as the athletic wear. It was easy to return in store. I love the style and colors available to me.

Date of experience: May 5, 2025
Pennsylvania
1 review
0 helpful votes
Follow Debra J.
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I am very unhappy and was to cancel this subscription. I was having money taken out directly but just lost the credits to purchase so its like they just had access to literally steal from me. Its unacceptable and totally sucks!

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2025
Whitney S. — Fabletics Rep
10 months ago

Hello Debra,

We're sincerely sorry for your frustration about having money taken out without being able to use your credits as expected. We understand how it feels like you were taken advantage of, and that's definitely not how we want you to feel as a member. We'll be sending you a private message shortly, so we can address this matter as soon as possible.

Best,
Allison

Massachusetts
1 review
0 helpful votes
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Bad experience
May 15, 2025

My experience with this company was not good. It us a payment situation they charged me twice for my items.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2025
Whitney S. — Fabletics Rep
10 months ago

Hello Cheryl,

We're sorry to hear about the payment issue you experienced. We understand how frustrating it can be to be charged twice for an order. That's certainly not the experience we aim to provide. We will send you a private message right away to address this promptly.

Best,
Allison

Iowa
1 review
0 helpful votes
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Love your clothing!
May 15, 2025

I love all of your clothing!
Always comfortable. Material is great. No wrinkling. Great styles! Ordering is simple.

Date of experience: May 5, 2025
Colorado
1 review
0 helpful votes
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Fabletics review
May 15, 2025

The quality of the clothes are great but the monthly subscription cost is too much. I don't buy enough clothes or have the need to buy that many to make it worth it.

Date of experience: May 5, 2025
Virginia
1 review
0 helpful votes
Follow D H.
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The wear, fit and finish are great. Someone at this company needs to realize, that at least in men's clothing, no one wears a small. I would have purchase way more products if they weren't constantly out of xl. I'm 6'2 205. Thus I cancelled my membership.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2025
Whitney S. — Fabletics Rep
10 months ago

Hello Derik,

Thank you for writing us a review. We're really glad to hear you liked the quality of the products. That said, we completely understand your frustration with the lack of XL availability, especially when it kept you from buying more of what you wanted. Please know that we're working hard to restock our items regularly, and we appreciate your patience. Rest assured that we are actively working to enhance your shopping experience. Our Member Services Team will reach out to you right away to assist you further with your concerns.

Best,
Chad