Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I and many of my family and friends have noticed a decline in quality. I personally am disappointed in the screen print / iron on of the t shirts pants and jerseys. I currently limit my purchases and look elsewhere when looking for top/better quality.
I do like the clothes but they refuse to cancel my subscription. I've tried three different times and each time they say it's canceled then they continue to charge me. So as a whole the company is terrible.
I only signed up for a sale. The regular price for the clothes is not worth it, but I really like the shorts I purchased. I would buy more for the sale price but it's not worth having to remember to skip a month until another sale. Also, the vip membership price isn't worth the credit to one item because the men's clothes aren't as expensive as the membership price for the credit. Not a good deal.
I enjoy shopping here because of the Friendly, helpful staff. Reasonable prices!
After I made my purchase I was told that they were going to charge me a monthly fee of $69 for nothing. I never agreed to this. I asked them to cancel this charge and my subscription immediately.
Great designs and colors. I enjoyed the beginning offer. The products were of good quality, and I liked the shorts with the spandex included. In my opinion, the value of the deal goes down each month. I don't see the value of the 59.99 each month for one new pair of shorts. Again, love the product, but being forced to pay almost $60 a month after such an inviting intro wasn't sustainable for me.
It took over a month for my order to be delivered to California. I don't live in California. The tracking said it was delivered to my home address. It was delivered back to a port or something in CA.
I'm reaching out to customer service.
It takes a while for items to arrive and for returns to process
Fabletics is top notch! I always recommend to my friends and family! Makes great presents.
Fabletics charged to me $59.99 for a membership I claimed and they said to me will send a check after 4 to 6 weeks
The search experience was extremely frustrating! Using search filters, brought up items that were not actually available. When I finally found what I was looking for, the items were not actually available.
Fabletics offers timeless pieces and great quality.
Great design and fantastic materials. I enjoy wearing Fabletics at the gym, home, and in town. Practically anywhere.
Just prices are not up there with quality says girlfriend, you can get a lululemon product top quality with the membership and price you pay, rather not pay the membership and just buy if you really like something or just explore different brands without you having to check in every month, feels predatory for women.
Shirt is tight & has no give at all. Pants are comfortable but all the material is to thick. I won't buy another pair of scrubs
I love the product. Always exceeding my expectations. Perfect fit, style and length.
I primarily use my shorts for gym and basketball. I've only owned the shorts for a couple weeks and they already ripped. I've owned shorts for years before the showed damage. I'm just grateful that I didn't pay full price for these
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!

