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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Time to deliver is just toooo long
October 12, 2024

I absolutely love the clothes, annoyed by the time it takes to receive. I'm in Perth, Australia max 15 day delivery time, but my orders take well over 6 -8 weeks to arrive. My last order was confirmed and then cancelled? Really disappointing

Date of experience: October 1, 2024
Texas
1 review
0 helpful votes
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Great service.
October 12, 2024

I went to a Dallas/Ft Worth area store and the staff was helpful and explained the sales. That provided me to order with confidence.

Date of experience: October 1, 2024
New York
2 reviews
0 helpful votes
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1order
October 12, 2024

I took for ever to be delivered and the leggings roll down standing up sitting down and specially working out.

Date of experience: October 1, 2024
California
1 review
0 helpful votes
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Return was ridiculously hard!
October 12, 2024

Used my membership credits to buy items that did not fit. Returns for the items were not available for no reason explained online. I tried 3 different times to reach someone via the app and by phone. Finally got help and waited for return to hit my account. Finally ordered other items no replacements available for original order. Import and shipping and returning has ended my enjoyment of shopping with Fabletics.

Date of experience: October 1, 2024
California
1 review
0 helpful votes
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Close to being a scam
October 11, 2024

Cheap clothes, tricky advertising where you inadvertently sign up for monthly charges and don't realize it. Almost impossible to cancel once enrolled

Date of experience: October 1, 2024
Florida
1 review
0 helpful votes
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Super
October 11, 2024

Love the cloth quality it's soft and very comfortable.

Date of experience: October 1, 2024
Missouri
1 review
0 helpful votes
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Product
October 11, 2024
Updated review

Super soft, comfortable fit. Just the right size, and just the right kind of stretch. I recommend!

Date of experience: October 1, 2024

Fabletics Experience
June 14, 2024
Previous review

Best clothes ever! Your clothes make me feel so pretty, confident and comfortable. The products are affordable and at a great price. Great quality!

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Comfy and great material
October 11, 2024

I love how comfortable the material is and how great the quality is as well. The prices are a little much but they are reasonable. I love the different styles and much variety that they have as well.

Date of experience: October 1, 2024
Michigan
1 review
0 helpful votes
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Not Smart
October 11, 2024

I am a guy... I love all the guy apparel lines... I am getting adds and links for all of my advertisements that only take me to female apparel... Not smart. Since everything is female and nothing it easy to find male from the advertisements and links provided. I just don't even look anymore.

Date of experience: October 1, 2024
Texas
1 review
0 helpful votes
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Used to be better
October 11, 2024

I bought more because I owned a pair. The quality is not the same anymore, unfortunately. They do not have the same hold and the material feels cheaper.

Date of experience: October 1, 2024
Nebraska
1 review
0 helpful votes
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Review
October 11, 2024

Overall the products are good quality; however, items I would like to purchase are rarely in stock in my size so it takes several months before I can use a credit if I forget to skip.

Date of experience: October 1, 2024
Florida
1 review
0 helpful votes
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Nice products, deceptive promotion
October 11, 2024

Spotted on Facebook, with an offer od $10 for shorts. Well, not stated, but only the first pair. Still the sales prices were decent, so I bought 3 shorts, 3 t-shirts and pair of skivvies. Products arrived timely from the UK, and are good quality. Fine print indicated that this was a sign-up for a monthly program, which wasn't too difficult to terminate.

Date of experience: October 1, 2024
Florida
1 review
0 helpful votes
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Great Quality
October 11, 2024

Fabletics always offers great quality and style. Love that they always have my size and color available. Been a member for several years and I look forward to the new styles that come out at the beginning of every month.

Date of experience: October 1, 2024
New Jersey
1 review
0 helpful votes
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Dishonest
October 11, 2024

There was an introduction invite of a new customer special to try their product. The price was 29.95 for two pair pair of woman's sports apparel. Which I did buy they arrive. When my credit statement came the initial charge did show the above amount. Later they charged another 60.00 for nothing. Didn't order. Anything else. Maybe the greedy staff helped them selves to something on my tab. Total dishonesty on ther part.

Date of experience: October 1, 2024
Washington
1 review
0 helpful votes
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Customer service
October 11, 2024

Customer service is horrible waiting hours for someone to help you only to be disconnected. Still waiting for scrubs to come back in stock so I can use my credit and be done.

Date of experience: October 1, 2024
Arizona
1 review
0 helpful votes
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Great product
October 11, 2024

Love the items when I order and love the idea that i can skip when needed

Date of experience: October 1, 2024
Guatemala
1 review
0 helpful votes
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The information was not clear and either was the system of charging the monthly fee, not responsible from their side

Date of experience: October 1, 2024
Alabama
1 review
0 helpful votes
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I have been a customer member of Fabletics for many years. ( I believe over 8) I have never had any issues with shipping However the last 2 orders have been awful. I completely understand mistakes and I have no problem with that. My issue comes from when you get notified that your package has been delivered and it hasn't. So you call and they tell you to Walk Your Neighbor Hood and ask if any of them received your packages?) I wasn't told by one person but 3 different agents ask me to do this. That is crazy however what makes me question the customer service is 3 different agents gave me the same response. Then I was told that I would be giving a one time curtesy of a resend of the product I paid for? When I asked how is this a curtesy to me to receive what I paid for. I didn't get a response.Just the same response. My second order I ordered 2 large mens pants with 2 Large matching tops for my son. I received one extra small bottom. My son is 12 hours from home in his master's program with no way to ship it back and no offer to have it picked up and for him to be shipped the correct size. I lay this point I canceled my membership. Fabletics has the best product from workout to work and to go hangout. Product is a strong 9. Customer Service is a low 2

Date of experience: October 1, 2024
California
1 review
0 helpful votes
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Great stuff!
October 11, 2024

I use leggings and scrubs from Fabletics. Their new scrubs are my favorite. I tested a pair when they were still working on the release and they have since added more colors. I have pink, gray, and blue. They fit great, they're comfortable and stylish. I've since tried some leggings and I love them also. I have a few black ones with pockets and flared bottoms, I love that they have petite sizes. Overall I would say the items I've ordered are great quality and shipping is usually fast.

Date of experience: October 1, 2024
North Carolina
1 review
0 helpful votes
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Fab for life
October 11, 2024

I love the products and I've been vocal about ad choices. Overall I'm very happy with the story and quality of Fabletics. Keep improving.

Date of experience: October 1, 2024