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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
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Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Money, money, money, money! Couldn't close the account fast enough! They were trying to charge me even before I received my first order! I'll NEVER do business with them again! The products were not that great anyway, less quality than Walmart!
Excellent customer service and great product and easy to navigate site and to place order!
I have purchased items from Fabletics online before, but this was my first visit to a physical store. The staff was very helpful, and I was pleasantly surprised to receive a 50% discount because my online membership was still active. I really like their clothing; it is comfortable, reasonably priced with the membership, and looks great.
Do not get a monthly membership, you pay a lot for items that go on sale for half the value. So you lose on that then at check out get hit with an import fee which i have never seen in my life from another similar brand, so this set cost is not told up front and to use your credit you are FORCED to pay it, after them saying you get an outfit for $60. The credit also expire after 1 year. The retail value which is more like $30 you end up paying $75!
I do like their items, I do get frustrated though how the sizing varies quite a bit and the colors are sometimes off. Like I'll get 2 jackets in XL and one will fit perfectly and the other is huge, and wasn't meant/advertised to be oversized. Or I've gotten 2 shorts and one was much larger. I really like their clothes, but the discrepancies or frustrating.
From the quality of their clothing to customer service they are doing things right! I love the membership specials they have too! Such great perks!
The clothes are great. They would be better if you removed the Fabletics logo from the shirts. But I didn't realize I signed up for a recurring subscription. I've cancelled that because who buys enough clothes to need a subscription. The recurring revenue model is a terrible thing for most Americans. They get themselves in debt by signing up for these things and forgetting about them. I find the subscription model to be slightly deceptive and sleazy.
I'm very please with the look and quality of fabletics. I highly recommend them.
Happy with the merchandise I'd ordered; however, about a week after receiving my order another charge of $60 showed up on my charge card. I called and questioned it and was told it was a charge/credit against my next purchase. The clause was HIDDEN in the fine print of their contract. The person I spoke with said he'd close my account and try to cancel the charge, but it has not shown up on my statements since then. I've also tried to get into my account, as I was told I could, to verify the charge/credit and possibly order items to deplete the monies but I couldn't. I also attempted to file a fraud claim with my card company and they denied it because of the original purchase was valid.
Love the products! Delivery is very slow, takes more than 10 days all the time.
The sweatpants and joggers are great and fit great according to the website fitting parameters. The underwear/briefs are okay. The waistline on the briefs creases and folds over too easily and stays that way.
I love these high neck cake tops with a built-in bra. I've bought about 20 of them. What is nice about them as they come up high so no showing the boobs, I'm in Instructor and the last thing members in the club want to see is the Instructor front with her boobs out.
Thank you, Fabletics
I like the things I have gotten so far. Fit is right on also. But fun and new looks would be nice to have some new styles, not everyone likes the short or low cute tops. I am an fitness instructor no ones to look at the instructor and see her boobs hanging out.
I purchased clothes, which came in a little smaller than I expected. I was able to exchange two of the three options, but the third shirt was not available in a larger size. Rather than wait for a new one to become available, I was given a credit that is not equal to the value of a new shirt. As I cancelled my membership, I probably won't be utilizing that credit because in my opinion, the cost of the items received isn't worth paying full price.
Using the site issuer friendly and I love that I am able to go straight to the outfit options and buy the set instead of hunting through all the pages to get the matching set
U able to unsubscribe from email list. Continued charging my account after it was closed. Border line scam.
Do not like monthly membership and having to opt out every month.
While I love the one of the pair of pants I have received, twice now you have sent me the wrong size on the return. The order clearly says the correct size but the wrong one comes. Once I sat on hold for over an hour and another I drove over an hour to exchange. Both times wrong size arrives. Now I have to do it again. So yes I am aggravated as hell.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members