Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fabletics

FableticsReviews 13,325

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
grey stargrey stargrey stargrey stargrey star

Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Daphnie S.
Unfollow Daphnie S.
Share Review
Report Review

Great product, but a bit pricey
December 11, 2024

I really love everything I have received from fabletics. The clothes Are comfortable and really good quality. I also get so many compliments from my husband and kids.
I wish the clothes were more reasonably priced. Now with terrifs coming into affect, I do wonder how that is going to affect companies and consumers.
I am a school bus driver and a custodian. I think it is fair to assume I don't have a surplus of money, so purchases like this is very much a splurge. I hope or wish companies is generally would. Make nice things like this, and sell products at a price everyone could afford.

Date of experience: December 1, 2024
Florida
1 review
0 helpful votes
Follow Fred G.
Unfollow Fred G.
Share Review
Report Review

Great store
December 11, 2024

The assistant manager was great, professional and extremely helpful. My shopping experience was nice and i will return to buy more.

Date of experience: December 1, 2024
California
1 review
1 helpful vote
Follow Jinny Marie D.
Unfollow Jinny Marie D.
Share Review
Report Review

Almost five stars. Almost.
December 11, 2024

I've purchased a huge amount of stuff from Fabletics, most of it is great! However, I am a big woman and many of my choices in size are not available, bc they're either sold out of my size, or they don't offer that item in my size at all, which can be very frustrating when buying clothes. I am very happy with the quality of the merchandise offered, Everything I've bought from this company has been very well made, with small considerations added here and there which makes my purchases even better.
So yeah, overall my experience has been wholly positive and I will continue to shop here!

Date of experience: December 1, 2024
Colorado
1 review
0 helpful votes
Follow Deborah X.
Unfollow Deborah X.
Share Review
Report Review

Worst customer service
December 11, 2024

Exceedingly overpriced, super excessively late on shipping and delivering, super rude customer service reps. Will never recommend after the awful experience I had. Gave them a 2nd chance, and they repeated exactly the same procedure. Also very deceitful in the way they have the website set up. Trick you with small and ilintent writing and when you hit apply to the original order, doubles it up, and don't reimburse when you make a claim.

Date of experience: December 1, 2024
Georgia
1 review
0 helpful votes
Follow Deborah S.
Unfollow Deborah S.
Share Review
Report Review

Ok
December 11, 2024

The site is too busy. Why do you need 50 characters to understand what can be said in less? Just like the site TOO MUCH UNNECESSARY STUFF!

Date of experience: December 1, 2024
California
1 review
0 helpful votes
Follow Catherine X.
Unfollow Catherine X.
Share Review
Report Review

Staff is great! Teresa goes above and beyond to make sure that your whole experience is great!

Date of experience: December 1, 2024
Ohio
1 review
0 helpful votes
Follow Erica U.
Unfollow Erica U.
Share Review
Report Review

Great quality for an affordable price
December 11, 2024

I love Fabletics products, probably a little too much ha. Their athleisure brand is comfortable, stylish, high quality at very reasonable price.

Date of experience: December 1, 2024
Oklahoma
1 review
0 helpful votes
Follow Bailey R.
Unfollow Bailey R.
Share Review
Report Review

Amazing snatched
December 11, 2024

Feeling snatched with the right leggings for me. The booty was popping and body was banging with the green tank crop top. I'm 26 and a mother of 3 but now it's looking like baby number 4 is in the works! Thanks fabletics. The first mouth of the mouse, have up and downed the second mouse fought like hell and turned the cream into butter. These pants make me feel like the second mouse!

Date of experience: October 12, 2024
New York
1 review
0 helpful votes
Follow Amy U.
Unfollow Amy U.
Share Review
Report Review

Almost impossible to return
December 11, 2024

Either the site has issues or it's created that way on purpose, but it was incredibly hard to return items. I had to chat with customer service quite a bit to work it out.

Date of experience: December 1, 2024
California
1 review
0 helpful votes
Follow D W.
Unfollow D W.
Share Review
Report Review

Good quality
December 11, 2024

Love how the scrubs, fells and fit. The cost for VIP is a major plus.

Date of experience: December 1, 2024
Georgia
2 reviews
0 helpful votes
Follow Christopher W.
Unfollow Christopher W.
Share Review
Report Review

CW Experience
December 11, 2024

Happy with the products I purchased but the website is difficult to navigate. Even when I tried to type in a specific product to scale down the search, there were too many options. I even had a friend try and she said the same thing.

Love your products! Love the prices!
Keep up the great work!

Date of experience: September 17, 2024
New Hampshire
1 review
0 helpful votes
Follow Lori R.
Unfollow Lori R.
Share Review
Report Review

My daughter wears your product every day. As a dancer it's a great product. Holds up and wears well. The quality is better than most and fits her perfectly. The shopping experience is never great. You can't get the same deals in the store. The website has issues when shopping and is often sold out.

Date of experience: December 1, 2024
Michigan
1 review
0 helpful votes
Follow Dan W.
Unfollow Dan W.
Share Review
Report Review

App is very slow and unresponsive
December 11, 2024
Updated review

Rapping on an item or link takes a good 5seconds to respond using the app...which causes you to tap more and then it jumps somewhere else cause you've tapped so much

Date of experience: December 1, 2024

App is really really slow to load pages
June 13, 2024
Previous review

It's fine except for the amount of time it takes to loads pages, items...checkout. It's slower than any website or app I use and sometimes makes me not want to bother shopping on it.

Date of experience: June 2, 2024
Georgia
1 review
0 helpful votes
Follow Courtney R.
Unfollow Courtney R.
Share Review
Report Review

Great products
December 11, 2024

I love Fabletics- great quality and super comfy. However, it is expensive.

Date of experience: December 1, 2024
North Carolina
1 review
0 helpful votes
Follow Christina K.
Unfollow Christina K.
Share Review
Report Review

Did not like business model
December 11, 2024

I did not like money being automatically taken from my account each month. How many exercise clothes do you need? Yes I know you can pause the subscription. But most people are too busy to pay attention to pause it until it's too late. Now you have a couple hundred dollars of credit that you have to use on unwanted merchandise. Sorry but I cancelled my subscription and will never sign up again. I wasn't all that crazy about the quality either.

Date of experience: October 1, 2024
California
1 review
0 helpful votes
Follow Carisa U.
Unfollow Carisa U.
Share Review
Report Review

Great product and service
December 11, 2024

Good experience with great products that last and are fitting to my needs.

Date of experience: December 1, 2024
Mexico
1 review
0 helpful votes
Follow Vincent O.
Unfollow Vincent O.
Share Review
Report Review

Fabletics has some nice simple and modern clothes. I purchased once before, really like them and they are my goto clothes.
However, prices are super irrationally high so only buy when at 80% discount. If you buy as a VIP at 80% prices are reasonable. But then you subject to a $59 MONTHLY, unles YOU remember to cancel every month. No reason for me to buy clothes monthly. This is not a good model. Also, during the Thanksgiving period, they sent way too many emails with special offers which were no different than what was offered before.
The website is not very responsive and slow when surfing and ordering. Could be better experience.

Date of experience: December 1, 2024
Pennsylvania
1 review
0 helpful votes
Follow Andrea V.
Unfollow Andrea V.
Share Review
Report Review

Nice items, membership nonsensical
December 11, 2024

I have been a member for a few months (since August) and I've liked a lot of the items. Some are weirdly sized but the majority are as expected if you check the size charts.

The sales are great but you can't always wait if you want your size. The membership is confusing—it takes a lot of clicks to skip a month of credits, and you can purchase weird things with a credit. Why would I use a $60 credit for a $29 item? I don't know, but fabletics seems to think I will. I'd prefer cheaper items be 1/3 credit or something so I can get three things I want rather than trying to find a bundle that I like/want most of the items in.

Customer support was very nice when I reached out.

Date of experience: December 1, 2024
Alabama
1 review
0 helpful votes
Follow Zachary I.
Unfollow Zachary I.
Share Review
Report Review

Too difficult to deal with
December 11, 2024

I have had a few issues with gift cards and purchases. The lack of customer
Service available to provide useful
Help has been frustrating.

Date of experience: December 1, 2024
Nevada
1 review
0 helpful votes
Follow Robert O.
Unfollow Robert O.
Share Review
Report Review

Dishonest hook with membership fee
December 11, 2024

All is well when you think you are getting good prices---then you get hit with fees of $59 per month. Would not refund the fee. Very dishonest company. Don't buy

Date of experience: December 1, 2024