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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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Not only was the selection not that great. We got sent the wrong size shoes. Too small. It's a pain to have to return things
Filled out the questionnaire got the size recommended by age and she couldn't fit her foot in all 3 pairs I purchased! How am I supposed to return them if I don't have a desktop to print out a return form?
Hello Bree,
We appreciate the feedback you shared regarding the fit of our product. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I have ordered several pairs of shoes from Fabkids and I will continue to order more.
Hello Mary,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Dean
I gave it 4 stars only because my daughter was able to pull the one lace out when it is slip on shoes. I had to struggle to put it back in, but things happen no big deal.
Hello Sage,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with products. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Love the boots and the price with rewards was great.
Hello Sherri,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Way too expensive for the quality of clothing. Will be closing my account
Hello Christian,
We value the comments you made about the items we have and the VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Came on time and secured going to buy more soon and clothes are good too
Hello Melanie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I am not satisfied with the purchase of girls sandals. The sole is very hard, material is not as described. It looks not the same as it's represented on the website.
Hello Irina,
We are sorry to learn that the item you got did not meet your expectations. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I still have not received the two pairs of shoes I ordered on January 3rd.
Hello Shelby,
We regretfully note that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Love fabkids. Have never been disappointed with product or their services
Hello Sandrasandra,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Cute, good quality and my little loves them! They run large, they're definitely larger than the advertised size so I recommend sizing down
Hello Sarah,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the sizes we offer. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Didn't send the right sizes I wanted one set of each one was size 3 and the other size 6/7 and I got 2 of 6/7 n one dress of the size 3 I can't make my child wear the same clothes!
Hello Lee-Anne,
It is with great regret that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Items ordered fitted perfectly my little princess
Washed them many times still colors are very bright. I saved time and money by ordering through the website.
Rewards worked wonderfully for me while sending offers to friends and colleagues.
Hello Afaf,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
It was my first time ordering. Not only were the shoes I ordered great quality, I couldn't beat the price. Arrived sooner than I expected and delivery updates were on point. Would refer anyone to order from here and will be ordering again soon.
Hello Barbara,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
They were helpful with getting another order sent to me, but they kept being condescending about my address not being updated when it was. I had changed it when I made the order, and the system changed it back to the previous address. I went in and changed it again while we were messaging, and they said it was still showing the old address. So it was obviously a system problem. I didn't appreciate them acting like I was dumb and not understanding
Hello Amanda,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
But you're shoes and clothes are full of unicorn and dinosaur. That's cute every now and then but I want shoes that match clothes.
Hello Eonna,
We appreciate the feedback you shared regarding the designs of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Super efficient, outstanding deals, all in all well worth the purchase
Hello Cierra,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Me dieron un número de teléfono q no sirve para poder desinscribirme
Hola claudia,
Todos los comentarios son importantes para nosotros, por lo que apreciamos el tiempo que se tomó para contarnos su experiencia. Nos esforzamos por brindar un excelente servicio a los miembros, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato.
Mejor,
Ivy
I am constantly forgetting to "skip" a month before I get charged the monthly fee. They won't allow you to do it "early." I have questions, but don't know how to get them answered. The site is not very user friendly.
Hello Marcia,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered on December 11 and as of January 19 I still have no received my order. It was supposed to be a Christmas gift I ordered in plenty of time for it to arrive.
Hello Hannah,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicole,
We regretfully note that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia