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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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It was great experience very easy and smooth I loved the coupons and deals they have to offer
All the clothing we ordered is great quality. Love the price. They seem to run a tiny bit smaller than other brands. That turned out great for my son because clothes are usually big on him, but I have to return a dress we got for my daughter because her normal size was uncomfortably tight.
Hello Ashlee,
We appreciate the feedback you shared regarding the items we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
They took my points and didn't give me my discount.
Hello Angelica,
We regretfully note that we received your feedback regarding your points. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!
Best,
Lia
Great first time experience! Love the variety of shoes for my daughter!
Hello Aliscia,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members have a great experience with us!
Best,
Mary
Great the shoes are so cute and very comfy. The colors are very nice
Hello Adriana,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Love the convenience of online shopping.
Live hundreds of miles away from a mall, Walmart is where everyone shops, so I love getting my kids outfits & shoes no one else here has. Thank you
Hello Antoinette,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent sharing your experience!
Best,
Mary
Great customer service and love the wonderful products they have will buy more
Hello Brianna,
Thanks a lot for the great feedback. FabKids promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
All was in great standing until they kept trying charge my account for 49.95 for no reason
Hello Alicia,
Thank you for sharing your experience with the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I was worried that the low cost of these shoes would mean low quality, but that has not been the case! My kids love them.
Hello Bobbi,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids. Have a great day!
Best,
Mary
My precious granddaughter loves her unicorn sneakers
Hello Becky,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
They told me a membership without consulting! I do not authorize that they take away that membership
Hello Wendy,
Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered 4 kids shoes and they came right in time for school and they are in perfect condition and couldn't be happier
Hello Alexis,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members
Best,
Mary
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Hello Rebecka,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at FabKids.
Best,
Mary
I ordered sneakers with the lights in the soles. When they arrived, only one worked. I told my son. He said, let me see. It lit up when he banged it on the coffee table. So, I let him wear them to the store that day. We didn't even make it in and he said, only one was working again. I said, I told you. I returned them the next day and asked for a replacement. The replacements came quickly and once opened, only one shoe, once again, did not work at all. I tried to print off a return slip to return the 2nd pair. It would not let me so I went into chat and told the customer service rep what occurred. He apologized and emailed me a second return slip. I also asked that he recommend to whomever was packing this 3rd set of shoes to verify that both shoes light up BEFORE shipping them to me. It took a while for the 3rd pair to arrive. Happy to state tho, that they both worked and he has already worn them twice! This is the first time I had an issue like this. I think that by sending the lighted shoes in the bags INSTEAD of a box allows the shoe lights to become damaged. For this particular type of item, they should be in a box.
Hello Shelly,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Amin,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Also, I contact costumer service because I got charged with a membership that I do not remember that I signed for it. I am very upset about it I will never buy anything with you guys. Very disappointed.
Hello Anna,
Thank you for sharing your experience with the items we offer and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered a few pairs of boys shoes. They run extremely small. So I decided I wanted to cancel my subscription. But money the was already taken out of my account, I asked for a refund the customer service told me I wasn't able to get my money back. So now I have to order more items off the site just to use my money. I'm not very happy about this.
Hello Sophia,
Thank you for sharing your experience with the product you ordered and we are sad that you canceled your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I don't always find clothes that my kids would wear. They are into things that don't have the cutesy designs on the front. Also, it's expensive and you have to order a lot to get feee shipping. Most retailers offer free shipping nowadays. With all that said, my orders come in a fair amount of time (not quickly) and the quality is okay. Probably could get the same things at Walmart for cheaper.
Hello Vania,
Thank you for sharing your experience with our prices and the items we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best
Mary,
I have purchased twice and both times the shoes didn't fit. I live in Canada so the return option isn't available. I will not order again
Hello Carma,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the items you got from us. Our Member Services Team will reach out to you right away.
Best,
Allison
I bought 4 pairs of sandals for my 4 daughters and all but 1 pair fit just right the other pair was 2 sizes to big and ended fitting my 17yr old daughter instead
Hello Catherine,
Thank you for sharing your experience with the sandals you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brittany,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia