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FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
How would you rate FabKids?
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Indy Q.
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Fab shoes for my Fab kid
April 14, 2024

The shoes actually run alittle bigger which should fit my daughter by summertime though. Otherwise I love the many different styles and selections.

FabKids attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Indira,

Thank you for sharing your experience with the sizing of the items you got from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

California
1 review
0 helpful votes
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Love fab kids
April 14, 2024

I have 4 grand children and fab kids is an awesome resource, I do the monthly subscription, it allows me to keep the kids in the latest styles for the latest season

Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Christine,

We are glad that you are loving your FabKids VIP membership. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!

Best,
Allison

New York
1 review
0 helpful votes
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Not a member. Not ordering again
April 14, 2024

Shoes are not great quality and using credits that are $49 for cheap sandals that rip and already in the trash can.

FabKids attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Haley,

Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the product quality and VIP credit. Our Member Services Team will reach out to you right away.

Best,
Allison

Utah
1 review
0 helpful votes
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So Grateful for Fabkids!
April 14, 2024

Fabkids is nearly the only place that I purchase our families shoes! They have the most incredible sales and when I purchased from them the first time (years ago now), I anticipated the quality being fair to midland but not even close! They are some of the best quality shoes I've found!

Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello RoquesAnn,

Thank you for trusting us to be your source for top-quality items with great deals. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.

Best,
Allison

Alabama
1 review
0 helpful votes
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Purchase
April 14, 2024

3 out of 4 of the shoes I purchased were true to size. I purchased Dino sneakers that were too same. Says a youth 10, but fit like a 9. My child was upset due to them being the only light up someone's.

FabKids attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Shaelee,

We appreciate you for taking the time to write a review about the product sizing and quality. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.

Best,
Allison

Georgia
1 review
0 helpful votes
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Amazing deals!
April 14, 2024

We signed back up for the membership & found some amazing deals! The shoes are so stylish and my 7-year old absolutely loves them! We pair with almost every outfit and it's super cute! :)

I say sign up! Enjoy the deals & style style style!

Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Courtney,

We are happy to know that you are satisfied with the deals we offer. We will also make sure to continuously create stylish products that suit the needs of our valued members like you! Have a great day!

Best,
Allison

Virginia
2 reviews
0 helpful votes
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Love FabKids...
April 14, 2024

Love FabKids...and how easyit is to return an item. Judging shoe size is a bit difficult, but easy to exchange.

Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Carri,

Thank you for the great feedback on your experience with the returns/exchanges policy! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at FabKids!

Best,
Allison

Florida
1 review
0 helpful votes
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Used to love a lot buying shoes from this website…. Last time I purchase 4 different styles, 2 of them are in the garbage now

FabKids attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Linda,

Thank you for bringing this to our attention. Your feedback on our product quality will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Pennsylvania
2 reviews
0 helpful votes
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Hot new shoes
April 14, 2024

Loving my son's shoes received via mail. However, I received the wrong sizes for his feet related to my mistake. Will be exchanging but otherwise the shoes are great quality.

FabKids attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Cathy,

Thank you for writing a review. We value your feedback on the incorrect size you ordered. We would like to address your concern and our Member Services Team will reach out to you right away.

Best,
Allison

Texas
1 review
0 helpful votes
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1
April 14, 2024

They tried to debit extra $ on my account. Without my permission

FabKids attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Deborah,

Thank you for leaving feedback on your experience with a charge. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Michigan
4 reviews
0 helpful votes
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Dresses
April 14, 2024

They are a perfect fit. My granddaughter was a doll in the dresses.

Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Ellen,

Thank you so much for sharing your experience with the products you got from us. We always strive to provide our members with items that fit perfectly. Your feedback means so much to us!

Best,
Allison

Missouri
1 review
0 helpful votes
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Great Value
April 14, 2024
Updated review

I purchased 7 pair of shorts for one great price. They are great quality and my granddaughter loves them.

Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Karen,

We desire to keep you satisfied with our quality products at affordable prices. You are our inspiration for doing our best. Thank you and remember, we value you!

Best,
Allison


Beautiful
November 23, 2022
Previous review

All the items are beautiful. Since they are all for Christmas and birthday. I can can't wait to see how they fit.

Date of experience: November 23, 2022
Oklahoma
1 review
0 helpful votes
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Not worth the membership!
April 14, 2024

The shoes are cute and the monthly membership seems like a good idea; but it's not worth the money. You will still end up paying extra each month for shoes you probably could have bought an identical pair of on Amazon for cheaper.

FabKids attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Tesslyn,

Thank you for taking the time to leave a review about the membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Canada
3 reviews
0 helpful votes
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Great deals!
April 14, 2024
Updated review

The shoes and pants I bought were great quality for a great price! Love Fabkids!

Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Justice,

Thank you for the amazing review! We take pride in providing high-quality at reasonable prices. We appreciate your continued support and for taking the time to share your positive feedback.

Best,
Allison


Love!
February 20, 2023
Previous review

Great value for my money! Fast delivery. The clothes are high quality and my daughter loves the designs.

Date of experience: February 20, 2023
Pennsylvania
1 review
0 helpful votes
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Satisfaction
April 14, 2024

The service is prompt and delivery is fast. The shoes are exceptional.

Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Dorothea,

Thank you for sharing your shopping experience with us. We are delighted that you're satisfied with our products and the delivery services we provide. It has been a pleasure doing business with you! Have a great day!

Best,
Allison

Tennessee
1 review
0 helpful votes
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Children's shoes
April 14, 2024
Updated review

Ordered 2 pairs of shoes which were too small. Returned, reordered a perfect size and received within 7 days. A perfect fit! She loves them!

Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Linda,

It’s great to read your feedback about your experience with our return policy and we are glad that the items fit perfectly. We appreciate you taking the time to share it with us as we intend to provide remarkable service for every member!

Best,
Allison


Kids shoes
April 19, 2023
Previous review

Perfect fit and she loves them! She loved the multicolor sandals and tennis shows with Velcro closure.

Date of experience: April 19, 2023
Oklahoma
1 review
0 helpful votes
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Kids shoes
April 14, 2024

The best experience when buying shoes online, I can always find excellent quality and deals.

Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Laura,

Wonderful feedback! We strive to provide quality products with the best deals and we are glad we achieved it with you. Thank you for your kind words, and we look forward to your next purchase!

Best,
Allison

Massachusetts
1 review
0 helpful votes
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Low quality shoes
April 14, 2024

I got my daughter the kitty light up sneakers which she LOVED and was so excited to have. Within the first day two straps of the Velcro just completely came off. She didn't rip them and was not rough with them and didn't even make it outside before they fell apart.

FabKids attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Samantha,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the quality of the items you got from. Our Member Services Team will contact you right away.

Best,
Allison

Florida
1 review
0 helpful votes
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Me encantan
April 14, 2024

Me gustaron los modelos y la calidad del producto espero podee hacer más pedidos,las tallas corresponden

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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FabKids
April 14, 2024

I had a good experience, because the prices are good big not too many options when your not a vip member or whichever it's called. I do like the styles and my daughter enjoys them too.

FabKids attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Allison C. FabKids Rep
over a year old

Hello Brittany,

Thank you for sharing your experience with product availability. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison