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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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I purchased shoes that were ruined within 3 days by my 3 year old. I didn't see clothing styles that were worthy of a VIP membership. The current selection looked like what is sold in Walmart. If I pay for a membership, I want styles over and above what I can find in Walmart.
Got 6 pair of shoes on sale! Great deal and my grandson loved them.
Hello Brian,
We're thrilled to hear that you had a positive shopping experience with us! We make every effort to provide you with great products and the best deals! Have a great day!
Best,
Allison
Is a very very nice everything shoes my girl love this shoes
Hello Cecilia,
We are glad that you're satisfied with your purchase. Rest assured that we will continue providing great products for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
Overpriced. Not much variety. Nothing interesting anymore
Hello Yesenia,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the prices and availability of the items we offer. Our Member Services Team will reach out to you right away.
Best,
Allison
Was bummed when my shoes arrived and were too small. I didn't know the return process would be so easy and my new sizes arrived pretty quick. Thanks FabKids!
Hello Lucas,
Thank you for the positive feedback on your shopping experience. We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our return policy. This is such as an inspiration for us!
Best,
Allison
I ordered and they were delivered pretty quick. The shoes are so cute.
Hello Lorelei,
We are thrilled that you're satisfied with the style of the products you received. Rest assured that we will also continue providing our members with fast delivery services. Have a wonderful day!
Best,
Allison
Ordered 2 pairs of shoes. Used a prior discount and paid for shipping. They sent the incorrect size shoes. Had to contact and advise several times. Finally someone understood and offered to send the correct size, but only after I had returned the incorrect sized shoes. I told them it was rediclous I had to go through the trouble of returning the shoes, much less first returning the incorrect ones before I could even receive my actual order I already paid for and also paid shipping for. By the time I'd had actually received the shoes I ordered it will have likely taken 3 whole weeks. After saying ok, they then advised that they didn't even have the size I originally ordered anyway. So, then, I wasted ALLL my time trying to figure out what was going on and also agreeing to accept an exchange with nothing offered as compensation for the huge inconvenience. The company could have at-least offered my discount back to me since it went to waste in the end, or offered to ship the corrected shoes the moment they found out they sent the wrong size. All this wasted over a $10 pair of shoes. I canceled my supposed "VIP" membership and absolutely will never purchased from them again.
Hello Amanda,
We are sorry to hear about your experience with the returns/exchanges policy and product availability. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.
Best,
Allison
I bought my daughter 2 pairs of the slip on tennis shoes they were on sale or they had a special for 2 pairs it was under 20 for both.she wears them both to school. She said they are very comfortable.we will definitely be buying more shoes from yall. She loves fab kids shoes and she says she gives them ten stars…
Hello Tippi,
We are happy that your daughter loves the items you purchased from us. Rest assured that we will continue providing great and affordable products. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
Amazing price good quality shoes will buy again soon
Hello Anastazia,
We're thrilled to hear that you had a positive shopping experience with us! We make every effort to provide you with high-quality items at reasonable prices. Hope to hear more from you!
Best,
Allison
I ordered several pairs of shoes for my toddler and older daughter. Out of the first set, only one pair fit right. I exchanged them for either a size smaller or bigger. Out of those still one pair. I was able to get 2 out of 10 pairs to work. It seems like they needed half sizes because only certain parts would fit regardless if I tried a size smaller or bigger. I told them the issue and they offered a refund and to exchange all credit back to the card since most of the styles of shoes don't fit my daughters' feet right.
Hello Samantha,
Thank you for bringing this to our attention. Your feedback on how the items fit will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
The shoes are just adorable and you won't find them anywhere else.
Hello Tammy,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied with their purchases! Hope to hear more from you in the future!
Best,
Allison
Got 3 pairs of shoes for grandson and they are the cutest shoes ever. He loves them so much. They are unique and good quality
I spent over an hour on the phone with customer service just to change shipping address on an order.
Hello Amy,
Thank you for writing a review. We value your feedback on the assistance you received with updating your shipping address. We would like to address your concern and our Member Services Team will reach out to you right away.
Best,
Allison
Love it. Best website. Good quality shoes never disappointed
Hello Daisy,
We're so happy that you love your online shopping experience and the quality of the products. We're excited to keep you coming back for more. Stay tuned for what's to come!
Best,
Allison
I purchased a shirt for each of my nephews, and one for my niece, plus a pair of shorts for one of the boys. The clothes are of good quality, came quickly, and I only paid $30 for all of it. I can skip each month, meaning I'm not charged anything, yet maintain the VIP level membership. I have the same membership with Fabletics and have found it pays for itself! I'll definitely order some more items as the summer months come.
Hello Lindsay,
We are glad that everything worked out for you. We, here at FabKids do our best to provide quality and affordable products. We are also delighted that you love the VIP membership and would like to assure you that we will strive to improve our member satisfaction.
Best,
Allison
I don't like that the credit of $60 if you don't use it goes as 1 ticket and when you are going to use it the item you are buying can be $20 only and it will take the whole $60
Hello Dalitza,
Thank you for leaving feedback on your experience with the VIP credit usage. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Everything was as it was supposed to be. I do think I will be exchanging some of the sandals though. My daughter didn't really like the style.
Hello Christina,
Thank you for taking the time to leave a review about making an exchange. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
They were great just as they looked online. They fit great and kids love them
Hello Terry,
We're thrilled to hear that you had a positive shopping experience with us! We are glad that you're satisfied with how the items fit look! Have a wonderful day!
Best,
Allison
Hello Cheryl,
Awesome! We're happy that our members appreciate the effort we put into making sure we provide the best styles that fit perfectly! It's been a pleasure doing business with you!
Best,
Allison
I love the look of the boots. I got them for my 12 year old niece. I call her kitty. They were given to her for Easter, along with some candy. My sister loves them and they came right on time for the rainy days and she's been wearing them to school.
Hello Maria,
Thank you so much for sharing your feedback on the products you got from us. We always strive to provide our members with stylish products and fast delivery. Have a fabulous day!
Best,
Allison
The items received were of much lower quality than I'd expect for the price of the items. I found a much better quality version at Walmart of all places, for half the price being charged on FabKids.
Hello Kimberly,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product quality and the prices we offer. Our Member Services Team will contact you right away.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Makia,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about product quality and membership. Our Member Services Team will reach out to you right away.
Best,
Allison