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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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I've received a couple orders now, and I've had multiple items that fit poorly. It causes them to either hang weird off the shoulders (dresses), and the pants to have a baggy pooch in the front. Clothes at this price point should be better made and have a better fit.
Hello Jennifer,
We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Site is hard to get around. Quality is cheep and thin. Prices and groupings in checkout are confusing
Hello Amanda,
It is with great regret that we received your feedback regarding our user interface. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I loved that I could choose a lot of variety for my daughter and she loved them all.
Hello Liz,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
No problems ordering, good shoes, granddaughter loves them.
Hello Roselyn,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
First time customer ordering shoes for my kids and they are amazing will be buying more soon
Hello Deja,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I had a great experience ordering those clothes and shoes.
Hello Christina,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I placed a order last week paid with my cash app card the money was taken off my card I called the next day and spoke with someone about my order because it say's I have no pending orders on the justfab sight and he told me my money would be returned to my card and still haven't received anything Lia Bhow can I contact you? Yes I understand there isn't an order number but I can send you a screenshot that the money was taken from my cash app card and like I said I spoke with a gentleman the other day that assured me that the money would be put back on my card in 24-48 hours
Hello Ronda,
We appreciate the feedback you shared regarding the status of your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I ordered my daughter 10 different summer shorts and 2 tank tops and thanks to being a VIP I paid 10.00 shipping! Amazing products fit her great!
Hello Pauline,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
The sizing was great! The clothes are great quality and my daughter is super excited to wear them.
Hello Lynne,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
They fall apart very fast. They don't last long at all
Hello Dowler,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the quality of the items you got from us. Our Member Services Team will reach out to you right away.
Best,
Allison
I would suggest this company to all my friends. The material the material they use is good and I receive my order promptly.
Hello Anita,
We are delighted that you have been enjoying your shopping experience with us! We take pride in providing high-quality products and quick delivery to our members. Thank you for your continued support and for taking the time to share your positive feedback.
Best,
Allison
I received an inaccurate charge and have not I ordered anything in a while or worth that amount.
Hello Marissa,
Thank you for sharing your experience with a charge on your account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Super-fast shipping No issues with order. Great service!
Hello Amanda,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Fun while it lasted.Nice clothing. My child is now a teen and has pretty much outgrown FabKids. Great for ages 2-13 though.
I prefer to buy American made merchandise when possible.
Hello Susan,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The two pairs of shoes I loved I liked how both of them lit up cause I got a pair for my grandson and he loved them and couldn't wait to wear them and the other pair was for my granddaughter and she liked how they glittered and lit up so they were both happy
Hello Deana,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids! Have a great day!
Best,
Mary
Ordering online was easy.
The shoes look exactly like the picture, and are true to size
Hello Christine,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at FabKids!
Best,
Mary
I never received order I reached out to customer service and got no help I would never recommend fav kids to anyone horrible experience
Hello Tykwan,
Thank you for sharing your experience with the order that you never received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Packaging and shipping to a little longer than I expected. Product is always good though.
Hello Tamnara,
Thank you for sharing your experience with our items and our shipping time. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My twin granddaughters loved their outfits. They are on the top if your size range so idk
How much longer we will order. I used some credit from a returned order. Called for assistance and operator was very kind and helpful
Hello Lisa,
Thanks a lot for the shout-out! FabKids promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Taiwo,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia