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FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Schol shoes
September 13, 2024

Shoes came in a timely fashion got a great deal in them and they are absolutely beautiful

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Boots are great
September 13, 2024

The boots I bought are so nice for my kids
They fit nicely

Date of experience: September 3, 2024
Canada
1 review
0 helpful votes
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Order has not even shipped yet
September 13, 2024

Was supposed to arrive last week. No idea when it's coming

Date of experience: September 3, 2024
Alabama
2 reviews
0 helpful votes
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Nice shoes
September 13, 2024

I ordered a pair of boots for my granddaughter. She loves them. But I don't need a vip membership because I don't order enough.

Date of experience: September 3, 2024
Canada
1 review
0 helpful votes
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Unexpected error
September 13, 2024

Had ordered these for the kids for back to school. They delivery date was originally before school started, then changed again to a date before school started then changed to a date after school started to now no delivery date, and items still have not shipped. Slightly frustrating, the price was great but the unexpected delays kinda a bummer. The kids were excited for there shoes.

Date of experience: September 3, 2024
Minnesota
1 review
0 helpful votes
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Great deals,clothes run small
September 13, 2024

The shoes are never a disappointment. Amazing deals. Shipping takes awhile and the clothes run small otherwise I'm a happy customer.

Date of experience: September 3, 2024
New York
1 review
0 helpful votes
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Excellent
September 13, 2024

Great experience I'll definitely order more in the future

Date of experience: September 3, 2024
Ohio
1 review
0 helpful votes
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Will not order again
September 12, 2024

Our first order never arrived. I had to reach out multiple time to inquire about the status and request a replacement order be sent. And even with the replacement order, I had to reach out several about the status because my order was not delivered on the date estimated and when I reached out, a date couldn't be provided as to when I vould expect our items. It took over 2 months to receive our order. It was absolutely ridiculous.

Date of experience: September 2, 2024
Texas
1 review
0 helpful votes
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Never received my items
September 12, 2024

My first and last experience, I ordered some shoes for my daughter for school on 8/8 and here it is 9/1 still no shoes.

Date of experience: September 1, 2024
Georgia
1 review
0 helpful votes
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Not as impressed this time
September 12, 2024

I've ordered from fabkids previously and the first time there wound up being a shipping issue. This time the very first week, my daughter wore a pair of pink sandals and they broke the second time that she wore them. And when i was trying to complete the order there was $10 that was supposedly available promotion, but I wasn't able to add it to my order and for some reason if added it causes the total due to actually go up! So in the long run I wasn't able to use that promo or my credit points either for an additional amount off?

Date of experience: September 1, 2024
West Virginia
1 review
0 helpful votes
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Customer
September 12, 2024

Terrible I placed order 8/5/24 still has not shipped

Date of experience: September 1, 2024
California
1 review
0 helpful votes
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I never received my package
September 9, 2024

I never received my package and I was charged for it.

Date of experience: August 30, 2024
Pennsylvania
1 review
0 helpful votes
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School clothes
September 8, 2024

Wonderful products. Everything is well made. Fit is perfect.

Date of experience: August 29, 2024
Colorado
1 review
0 helpful votes
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Amazing
September 8, 2024

My daughter loves her new shoes and good quality I got 7 pairs of shoes for 44.00 which is a steal for me.

Date of experience: August 28, 2024
Ohio
1 review
0 helpful votes
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I wish I never signed up for this
September 7, 2024

I hate that I signed up for this service. Cheap material and horrible customer service. Canceling my membership ASAP!

Date of experience: August 28, 2024
New York
1 review
0 helpful votes
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Not bad
September 7, 2024

Shipping takes quit a long time but as far as the shoes themselves they are average quality and the first buy is great you get a great price to become a member

Date of experience: August 28, 2024
Wisconsin
1 review
0 helpful votes
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New school shoes
September 7, 2024

All the shoes I purchased for my son were great! They were different, fun and comfortable and with the prices I couldn't pass up purchasing a few! He is all set for the new school year!

Date of experience: August 27, 2024
Wisconsin
1 review
0 helpful votes
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I've been shopping with Fab Kids for YEARS!
CUTE styles, Nice quality and such a variety for boys and girls...With many grandchildren and GREAT grandchildren it's a definite WIN for me!

Date of experience: August 27, 2024
California
1 review
0 helpful votes
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Have not received my order
September 6, 2024

It's been 3 weeks and I still haven't gotten my order.

Date of experience: August 27, 2024
South Carolina
1 review
0 helpful votes
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Fab
September 6, 2024

My order took a little long but besides that it was worth the wait

Date of experience: August 27, 2024